Decision Making in Complex Environments

Digital Survival™ Decision Making in Complex Environments Jo Golden, MS, PhD Army G-4 Brown Bag Lunch Program Presentation 6/25/2009 www.ChaosToClarity.com Jo Golden, MS, PhD ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments Make better decisions in the face of complexity when you: know yourself connect with others think differently about work take charge of your own decision making practices www.ChaosToClarity.com Jo Golden, MS, PhD 3 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments My Standpoint Reflective Practice Conflict Studies Complexity Science Knowledge Management Contingent approach to decision making strategies, tactics, and skills www.ChaosToClarity.com Jo Golden, MS, PhD 4 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments The Challenge: You and other people, working alone and with others in complex, dynamic circumstances need to make better decisions. www.ChaosToClarity.com Jo Golden, MS, PhD 5 7 5 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments You Know yourself: What’s your story? What do you know in and through your body? Where are you in relation to others? Learning Preferences Expertise Comfort zones Relationship to conflict www.ChaosToClarity.com Jo Golden, MS, PhD 9 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments and other people they have their own stuff, so ask questions explore difference create possibilities www.ChaosToClarity.com Jo Golden, MS, PhD 11 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments working alone and with others work: is simultaneously individual and social is deeply connected to identity requires conversation and collaboration across difference includes conflict www.ChaosToClarity.com Jo Golden, MS, PhD 13 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments in complex, dynamic circumstances the whole is constantly surpassing the sum of its parts as something new emerges. And again. And there are patterns. www.ChaosToClarity.com Jo Golden, MS, PhD 15 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments Strategies Seek meta-level understanding Contingent—context counts Pay attention to patterns Change your perspective Let conflict teach you www.ChaosToClarity.com Jo Golden, MS, PhD 21 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments Tactics Intentional self education Ask questions Telescoping perspective—micro macro Meta-level talk to make sense of it all Use technology to offload and manage information www.ChaosToClarity.com Jo Golden, MS, PhD 23 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments Skills Paying attention to our whole selves Recognizing and identifying patterns Learning from conflict Knowing when/discernment Learning on-demand Managing information www.ChaosToClarity.com Jo Golden, MS, PhD 25 ©2009 Chaos To Clarity™ LLC

Digital Survival™ Decision Making in Complex Environments Solution Take charge of your own education Know yourself/Reflect on your practice Understand your environment Change your perspective—regularly Look for patterns and give them names Keep talking across differences Learn from conflict www.ChaosToClarity.com Jo Golden, MS, PhD 27 ©2009 Chaos To Clarity™ LLC

Chaos To Clarity LLC is a women-owned business founded in 2003 to provide technology education and Web services for professionals, solo-entrepreneurs, small businesses, and nonprofits. We don’t do technobabble, but we do create professional websites/blogs to take your business to the next level on the Web. Our Digital Survival™ education programs will help you catch on, because trying to catch up can waste a lot of your time. Are you ready to create or refine your web presence/social media strategy, or use technology more effectively at work? Our education programs Digital Survival for Business™ and Digital Survival for Professionals™ will get you there. Digital Survival for Everyone™ will make sure you know how to take care of yourself with computers and the Web. Principals Jo Golden, MS, PhD, guides people from 18–80+ to change their relationship to technology and learning. She refined her approach to education while working with clients and teaching for more than a decade, most recently at Georgetown University. As our web content wrangler and strategist, Jo creates compelling business stories for the Web. Tracey Holinka, MS, teaches clients how to make the most of computers and the Web while getting their solo or small business online. Early in her 12-year career as a web professional, she developed a passion for creating easy-to-use, functional, user-focused technologies. Tracey creates user-friendly websites and blogs as well as managing Web and learning projects, both large and small.

http://www.ChaosToClarity.com/ Connect with Chaos To Clarity Connect with Jo Golden (202) 903-0386 (202) 903-0385 info@ChaosToClarity.com Jo@ChaosToClarity.com Facebook Facebook twitter twitter LinkedIn LinkedIn FriendFeed FriendFeed delicious bookmarks delicious bookmarks newsletter

Decision Making in Complex Environments

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