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The HR Metrics Toolbox: Determining the RIGHT Metrics for Your Business Needs
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The HR Metrics Toolbox: Determining the RIGHT Metrics for Your Business Needs

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Contact:
jprice@jumpstart-hr.com
www.jumpstart-hr.com

Effective metrics are the key to achieving tangible results;
with a multitude of potential metrics to measure it’s easy to
get lost in the data. Aligning your metrics to showcase results
applicable to your organization’s business goals is crucial.

This presentation will take you through the various measurement
options you have available as an HR professional, show you
the benefits and drawbacks of each and guide you through
determining what best suits your organization and
budgetary needs.

What You Will Learn:
• How to determine which metrics is the best for your organization
• How to prioritize your metrics to those pertinent to your
organizations business strategy
• How to discover causations and correlations
amongst metrics
• Understand the tools used throughout the industry
• Map out the specific tools needed that align with your
organization’s business goals
• Build your own toolbox specific to your business needs

How You Will Benefit:
• Gain practical experience in utilizing only the most imperative
metrics that are linked to a companies success
• Turn your organization’s weaknesses into strengths by
obtaining a deeper understanding of the metrics that fit
your company
• Save time and money by only utilizing the metrics that are
critical to your business’ success

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  • 1. The HR Metrics Toolbox Determining the RIGHT Metrics for Your Business Needs
  • 2. Personal Introduction Joey V. Price is an entrepreneur, philanthropist, and Human Resource extraordinaire with incredible experience, expertise, and unprecedented passion for the field. As CEO and Chief HR Consultant of Jumpstart:HR, a Managed HR Services Firm, Joey oversees the operations of the organization providing trusted Human Resources supports and expertise to small and medium sized business across the United States.Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 3. Business Introduction Jumpstart:HR is your trusted Managed HR Services partner. We work with your organization as a virtual and on-site service provider to solve your HR challenges, alleviate your burdens and free up your time. OUR MISSION: To become a pioneer and trusted Managed HR Services partner for small to medium sized businesses in the US. We strive to provide up-to-date and creative Human Resources knowledge and implementation strategies marked with high quality personable customer service and career development tools that inspire growth. Jumpstart:HR works to make an immediate impact in as little as one month’s worth of support.Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 4. Housekeeping Rules This Workshop Session Includes the Following: Lecture Feedback and Engagement Video Peer to Peer Discussion Q&A “It is not that Im so smart. But I stay with the questions much longer.” ― Albert EinsteinJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 5. HR Metrics • Effective metrics are the key to achieving tangible results; with a multitude of potential metrics to measure it’s easy to get lost in the data. • Aligning your metrics to showcase results applicable to your organization’s business goals is crucial. • This workshop will take you through the various measurement options you have available as an HR professional, show you the benefits and drawbacks of each and guide you through determining what best suits your organization and budgetary needs.Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 6. What You Will Learn: How to determine which metrics is the best for your organization How to prioritize your metrics to those pertinent to your organization’s business strategy How to discover causations and correlations amongst metrics Understand the tools used throughout the industry Map out the specific tools needed that align with your organization’s business goals Build your own toolbox specific to your business needsJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 7. How You Will Benefit: • Gain practical experience in utilizing only the most imperative metrics that are linked to a company’s success • Turn your organization’s weaknesses into strengths by obtaining a deeper understanding of the metrics that fit your company • Save time and money by only utilizing the metrics that are critical to your business’ successJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 8. TRUTH: THE DATA YOU NEED TO MEASURE IS ALREADY THERE.YOU JUST HAVE TO PAY ATTENTION.
  • 9. The Data is Already ThereJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 10. TRUTH:THE ROLE OF HR IS CHANGING AND EFFECTIVE INFORMATION ANALYTICS WILL POSITION LEADERS TO SUCCEED.
  • 11. HR From The Outside InJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 12. HR From The Outside InJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 13. HR From The Outside InJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 14. TRUTH:WE ARE ALREADY WELL-VERSED ON THECAUSE/CORRELATION EFFECT OF DATA, METRICS AND OUTCOMES.
  • 15. Comparison of Health Metrics Knowledge is power but knowledge does not equal results. Blood Body Heart Beat Weight Pressure Temperature Reinforce: Knowledge Action ResultsJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 16. Comparison of Car Metrics Measure What You Need, But Understand As Much As Possible GPS/Miles & What does this Fuel Remaining Air Pressure time left until light mean? destination • (Knowing when you don’t know what is going on but you see a warning sign) Reinforce: Knowing what you don’t know is helpful.Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 17. Lagging Indicators & Leading Indicators • Leading Indicators: “Process Measures” – Gauge incremental progress towards your key HR outcomes. Leading = Performance • Lagging Indicators: “Outcome measures” – Gauge your HR progress by examining the final end result or outcomes of your efforts. Lag = delayJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 18. Practical Examples: SCENARIOS • Recruitment and Workforce Planning • Compensation and Retention • Training and Productivity • Diversity Initiatives • Government Compliance and Reporting • PPACA and Benefit CostsJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 19. Key Metrics to UseJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 20. BREAK
  • 21. What belongs in your toolbox? Business Management & Strategy  Strategic Role Of HR In Organizations  HR Business Management Skills  Strategic Planning Process  Evaluating The Internal/External Environment  HR & The Legislative & Regulatory EnvironmentJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 22. What belongs in your toolbox? Workforce Planning & Employment  Employee Rights, Privacy & Consumer Protection Legislation  Organizational Staffing Requirements  Job Analysis & Documentation  Recruitment, Flexible Staffing, Selection & RetentionJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 23. What belongs in your toolbox? Human Resource Development  Organizational Development Initiatives  Adult Learning & Motivation; Training & Development  Talent And Performance ManagementJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 24. What belongs in your toolbox? Compensation & Benefits  Compensation Structure & Systems  Benefit Programs  Compensation & Benefits LegislationJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 25. Case Study by Branch of HR (PHR/SPHR): Employee & Labor Relations  Employee & Labor Relations Legislation  Union Organizing & Collective Bargaining  Unfair Labor Practices  Discipline & Complaint ResolutionJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 26. Case Study by Branch of HR (PHR/SPHR): Risk Management  Organizational Risk  Workplace Safety, Health, Security And Privacy  Risk Management LegislationJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 27. How To Prioritize Your Metrics Prioritize Metrics In The Following Order: What Isnt Working (And What Needs To Be Fixed Right Away) What Measurements Help Ensure Business Strategy Is On Track/Where are opportunities for growth? Everything ElseJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 28. Lean Industry Metric Tools • MS Excel Spreadsheets • SHRM Metric Calculators – (http://www.shrm.org/Te mplatesTools/Samples/ Metr...) • Eyes & Ears – (Management by wandering around) – This is the best for "real- time" measurementJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 29. HR Metric “Cool Tools” • HRIS/HRMS Data Analytics – Kenexa – Oracle PeopleSoft – Oracle Taleo – ADP WorkForceNow – iCIMS • SuccessFactors • Cfactor • Social Tools – CrowdBooster – Bottlenose – Recruiting Cool ToolsJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 30. Personality Tests • StrengthFinders • Work Personality Index • Myers-Briggs • OthersJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 31. Map Out The Specific Tools: How To Select Tools: Learning Cost Curve Ease of Outsource UseJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 32. Build your own toolbox: • Start With Two Questions: – What do we need to measure and why do we need to measure it? • Refer to the worksheet provided for metric formulas and consider your current technology • Assign responsibilities within your HR department (or what you will outsource) • Measure, Manage, Measure (Keep a frequent cycle of measuring data, interpreting results and adjusting as necessary)Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 33. Key Take-Aways: Knowledge [of metric formulas Just because you and data] is Measure only don’t see it, power, but what you need, doesn’t mean that accurate but understand as the data isn’t interpretation and much as possible. there. execution of the findings are what lead to to results.Jumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 34. Questions & AnswersJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter
  • 35. Contact Information • Email: jprice@jumpstart-hr.com • Phone: 301-244-8577 • LinkedIn: http://www.linkedin.com/in/joeyvprice • Twitter: @JVPSaidJumpstart:HR | "Get more HR while doing less." | www.jumpstart-hr.com | #HRmetrics | @JVPsaid - On Twitter