1. Oracle Case Study DRAFT – California Department of Corrections and RehabilitationGlobal Customer References ProgramPrepared for review and approval by California Dept. of Corrections and Rehabilitation onApril 10, 2013California Department of Corrections and Rehabilitation – Oracle Success Story: Page 1 of 4Title – California Department of Corrections and Rehabilitation Boosts System Performance,Avoids Nearly $2 Million in Technology Costs with Engineered SystemCUSTOMER AND PARTNER INFORMATIONCustomer Name – California Department of Corrections and RehabilitationCustomer Budget – US$8.8 billionOracle Solution – Engineered SystemsCustomer Quote – "Oracle Exadata presented an ideal solution for our critical inmate, juvenile,and parolee data and management systems. We achieved significant performance gains—including the ability to run reports up to 70% faster—and ensured system redundancy. We alsoconsolidated servers, reduced the number of Oracle licenses needed for legacy applications, andtransferred those licenses to another initiative, reducing costs as well as avoiding the need topurchase an additional $1.5 million in technology licenses.” – Joe Panora, Director, EnterpriseInformation Services, California Department of Corrections and Rehabilitation.Go to Market Products -Oracle Exadata Database MachineOracle Database ApplianceOracle Advanced Customer Support ServicesOracle Real Application TestingIndustry – Public SectorRegion – NACountry – United StatesLanguage – EnglishCUSTOMER SUCCESS STORYIntroduction –The California Department of Corrections and Rehabilitation (CDCR) works to improve publicsafety through evidence-based crime prevention and recidivism reduction strategies andprograms. It is one of the largest organizations in the country for offender management—operating 33 adult institutions and three juvenile facilities, where it also provides generaleducation, mental health, vocational education, and substance abuse programs and services forapproximately 132,500 inmates. In addition, CDCR supervises approximately 55,000 parolees.Like many public sector organizations, CDCR has faced budget constraints in recent years andcontinually looks for opportunities to optimize use of available resources―including in its ITdepartment. In 2012, the department migrated several databases that support business-criticalapplications, including its parolee management system, to Oracle Exadata Database Machine.With the move, CDCR significantly improved availability and performance of applications thatmust be available around the clock. As a result, it avoided $400,000 in annual support costs dueto license and server consolidation. CDCR also avoided the need to purchase an additional $1.5million in technology licenses to support a separate initiative.
2. Oracle Case Study DRAFT – California Department of Corrections and RehabilitationGlobal Customer References ProgramPrepared for review and approval by California Dept. of Corrections and Rehabilitation onApril 10, 2013California Department of Corrections and Rehabilitation – Oracle Success Story: Page 2 of 4Building a New FoundationIn 2012, as CDCR planned to migrate some of its applications from its own computer room to acentralized data center as part of a statewide consolidation initiative, it reevaluated its enterpriseapplication environment, including its database and hardware requirements.Hardware upgrades were imperative as many of the department’s servers supporting keyapplications were at end of life. In addition, the department also faced the prospect of increasedmaintenance costs.After careful consideration, CDCR migrated databases that support seven of its business-criticalapplications, including systems that track information on inmate populations and parolees andshare information with local law enforcement, to Oracle Exadata Database Machine, anengineered solution that provides optimized servers, storage, and database software in a singlesystem. The databases migrated include those that support the Lifer Scheduling and TrackingSystem (LSTS), Revocation Scheduling and Tracking System, Juvenile Scheduling and TrackSystem, Disability and Effective Communication System, Field Information System, and theLaw Enforcement Automated Data System (LEADS), which shares information on parolees withlocal law enforcement personnel and must support more than 60,000 users. Most recently, CDCRmigrated its CalParole parolee management system, one of its largest and most criticalapplications, to Oracle Exadata.With Oracle Exadata Database Machine X2-2 Quarter Rack, CDCR has consolidated fivedatabases and 12 servers onto a single machine, each with its own instance. As a result, CDCRavoided $400,000 in annual license support costs. As important, since CDCR requires fewerOracle Database licenses with Oracle Exadata, it was able to transfer the legacy licenses nolonger required to its Business Information System program (an enterprise resource planningsolution), which is migrating to Oracle Database. In doing so, CDCR avoided the need topurchase $1.5 million of additional technology licenses. The department expects to achieve fullreturn on its investment in two years.A Win-Win SolutionThe benefits that Oracle Exadata delivers to CDCR extend far beyond financial savings. Forexample, the department has gained a new level of hardware stability for its critical applications,enabling 24/7 availability for systems such as LEADS, on which state law enforcement officialsdepend to help ensure public safety. Running two nodes on Oracle Exadata Database Machine,CDCR ensures redundancy and immediate failover for databases that support criticalapplications. Previously, when a database failed, it required CDCR IT personnel intervention torestore the system. Today, failover is automatic, ensuring availability and enabling the ITpersonnel to focus on other mission priorities.Application performance has also improved analyst efficiency. For instance, CDCR had to limitLSTS reports to 90-day increments to avoid timing out the legacy system. Today, it can runLSTS reports for any time increment with a single query. A critical data extract job that runsevery 20 minutes and transfers updated information from CalParole to LEADS runs 70% faster.
3. Oracle Case Study DRAFT – California Department of Corrections and RehabilitationGlobal Customer References ProgramPrepared for review and approval by California Dept. of Corrections and Rehabilitation onApril 10, 2013California Department of Corrections and Rehabilitation – Oracle Success Story: Page 3 of 4On average, CDCR now completes reports involving large data extractions 100% faster thanwith the legacy environment, while some reports show improvements above and beyond thatmetric.Oracle Exadata delivers the scalability that CDCR requires to support applications that have tensof thousands of users, such as LEADS. The engineered system also ensures availability throughpre-built and self-deploying active-active clustering technology, via Oracle Real ApplicationClusters. Further, the recommended hardware configuration provides 30% more computingpower than the other solutions that CDCR considered, providing room for growth.Streamlined MaintenanceCDCR has significantly streamlined system maintenance with Oracle Exadata. It can nowcomplete database upgrades much faster, saving weeks of effort because it only needs to upgradea database once, as opposed to multiple times. It experiences similar efficiency gains for systempatching, as one pre-tested patch set is applied to patch all components of the Oracle Exadata.In addition, IT staff members find it easier to diagnose the source of performance issues. CDCRis using Oracle Enterprise Manager 12c, a feature of Oracle Exadata, to effectively manage andtroubleshoot issues in its Oracle Exadata environment. “Oracle Enterprise Manager 12c is apowerful tool. We can manage our entire environment from a single pane of glass— includinghardware, databases, storage, and the network. It significantly accelerates problem identificationand resolution,” said Davood Ghods, deputy director, Enterprise Information System, CaliforniaDepartment of Corrections and Rehabilitation.With Oracle Automatic Storage Management (ASM), a feature of Oracle Exadata, CDCRstreamlines storage management, increases storage utilization and agility, and ensurespredictable performance, availability, and scalability.Customer Name – California Department of Corrections and RehabilitationCustomer URL – www.cdcr.ca.govCustomer Headquarters – Sacramento, CAIndustry – Public SectorEmployees – 50,000Challenges – Ensure high availability and performance of important inmate and parolee data andmanagement systems to protect public safety and ensure due process Optimize IT budgets, staff resources, and assets, including software licenses Ensure database scalability to support tens of thousands of system users across the stateSolution – Deployed Oracle Exadata Database Machine and created a highly reliable, scalable, andcost-effective data infrastructure to support many of the department’s most criticalapplications, including the state’s parolee management system and an application thatshares information on parolees with law enforcement organizations across the state
4. Oracle Case Study DRAFT – California Department of Corrections and RehabilitationGlobal Customer References ProgramPrepared for review and approval by California Dept. of Corrections and Rehabilitation onApril 10, 2013California Department of Corrections and Rehabilitation – Oracle Success Story: Page 4 of 4 Accelerated report creation, running most reports 100% faster than with the legacyenvironment Avoided $400,000 in annual support costs thanks to license and server consolidation, andavoided $1.5 million in additional technology spend to support a separate initiative Provided a modern infrastructure that supports the state’s data center consolidationinitiativesWhy Oracle – “Oracle Exadata provided a superior value proposition. It delivered the scalabilityand performance we require to support our inmate and parolee management and informationsystems, and provides powerful pre-built systems management and troubleshooting capabilities.We also have a single source for hardware, software, and storage, and a single point ofaccountability with Oracle—driving faster issue resolution,” Ghods said.Implementation Process – Oracle helped the department to deploy Oracle Exadata in just threedays and provided training and knowledge transfer. CDCR worked with Oracle AdvancedCustomer Support Services throughout the Oracle Exadata planning and implementation process.CDCR created new Oracle Database 11g databases on the Oracle Exadata Database Machine andmigrated the data from the existing Oracle Database 10g databases using the Oracle Data Pumputility.CDCR began its initiative in August 2012 and migrated its first application to Oracle Exadata inOctober 2012. It transferred its largest application, CalParole, in February 2013.“We were able to partner with Oracle and create a real ‘win-win’ scenario by leveraging ourexisting Oracle investment to achieve modernization while reducing our IT total cost ofownership, improving performance, sustainability, and realizing IT Green benefits,” said JoePanora, director, Enterprise Information Services, California Department of Corrections andRehabilitation.