“ Re-engineering is the fundamental re-thinking and radical re-design of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service and speed” BPR Re-engineering the Corporation Michael Hammer & James Champey 1993
“ the fat is not waiting around on top to be cut. It’s marbled in, and the only way you get it out is by grinding it up and frying it out.” (Hammer as quoted in Byrne, 1992)
Making a cup of tea…. 86 sec 07906133649 Get mug Put Tea in Mug Fill Kettle Boil Kettle Put O2 in Mug Remove Tea Put Milk in Mug Throw Tea Stir Drink (WAIT) 1 SEC 2 SEC 5 SEC 60 SEC 5 SEC 3 SEC 3 SEC 3 SEC 1 SEC Get Milk 3 SEC
Making a cup of tea….BPI’d 07906133649 Get mug Put Tea in Mug Fill Kettle Boil Kettle Put O2 in Mug Remove Tea Put Milk in Mug Throw Tea Stir Drink (WAIT) Get Milk 1 SEC 5 SEC 60 SEC 5 SEC 1 SEC 3 SEC 3 SEC 3 SEC 3 SEC 1 SEC 80 sec
No single IT application - however sophisticated and state of the art it may be - could deliver a sustained competitive advantage. Rather, advantage is obtained through the capability of an organization to exploit IT functionality on a continuous basis.
07906133649 16% 39% 45% Fully satisfied Dissatisfied Partially satisfied Executive Satisfaction with Business Re-engineering Projects Arthur D. Little, 1993