2012 IAMFAUsing Benchmarking Resultsto Benefit Your OrganizationA Panel Discussion…                 Keith McClanahan      ...
What We Benchmark Annually…   Space   Utilities   Sustainability   Maintenance   Janitorial   Grounds   Security   ...
Special Surveys…   Fire Suppression   Food Services   Emergency preparedness plan   Life cycle plan   Staff meetings ...
IAMFA – Steering CommitteeJoe Brennan, San Francisco Museum of Modern ArtPatrick Dixon, British LibraryCharon Johnson, Lib...
IAMFA – Benchmarking Survey
IAMFA Benchmarks
Best PracticesBenchmarking is more than just datacollection.The real value is in understanding how otherorganizations are ...
Benchmarking Benefits For Your  Organization… Identifies under / over performance Basis for goal setting Creates an acc...
IAMFA Benchmarking Process:                 Develop Benchmarks &                  1.                 Reach Consensus      ...
Our Panelists… Kendra Gastright, SmithsonianGuy Laocque, Canadian Museum ofCivilization and Canadian War Museum Jack Pl...
Upcoming SlideShare
Loading in …5
×

Benchmarking Summary

926 views

Published on

Benchmarking Summary

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
926
On SlideShare
0
From Embeds
0
Number of Embeds
691
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Benchmarking Summary

  1. 1. 2012 IAMFAUsing Benchmarking Resultsto Benefit Your OrganizationA Panel Discussion… Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com
  2. 2. What We Benchmark Annually… Space Utilities Sustainability Maintenance Janitorial Grounds Security Customer Service Survey Best Practices
  3. 3. Special Surveys… Fire Suppression Food Services Emergency preparedness plan Life cycle plan Staff meetings Mission and vision
  4. 4. IAMFA – Steering CommitteeJoe Brennan, San Francisco Museum of Modern ArtPatrick Dixon, British LibraryCharon Johnson, Library of CongressPatrick Jones, Art Institute of ChicagoKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesRandy Murphy, LA County Museum of ArtJack Plumb, National Library of ScotlandRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumTony Young, Carnegie Museums
  5. 5. IAMFA – Benchmarking Survey
  6. 6. IAMFA Benchmarks
  7. 7. Best PracticesBenchmarking is more than just datacollection.The real value is in understanding how otherorganizations are doing similar jobs for lesscost, or better customer service, or both.
  8. 8. Benchmarking Benefits For Your Organization… Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments
  9. 9. IAMFA Benchmarking Process: Develop Benchmarks & 1. Reach Consensus 2. Enroll 8. Repeat7. Track 3. Gather6. Implement Data 4. Publish Ideas Comparisons 5. Focus on Those That Appear Better
  10. 10. Our Panelists… Kendra Gastright, SmithsonianGuy Laocque, Canadian Museum ofCivilization and Canadian War Museum Jack Plumb, National Library of Scotland

×