2012 IAMFAUsing Benchmarking Resultsto Benefit Your OrganizationA Panel Discussion… Keith McClanahan Facility Issues (928) 213-9767 firstname.lastname@example.org
What We Benchmark Annually… Space Utilities Sustainability Maintenance Janitorial Grounds Security Customer Service Survey Best Practices
Special Surveys… Fire Suppression Food Services Emergency preparedness plan Life cycle plan Staff meetings Mission and vision
IAMFA – Steering CommitteeJoe Brennan, San Francisco Museum of Modern ArtPatrick Dixon, British LibraryCharon Johnson, Library of CongressPatrick Jones, Art Institute of ChicagoKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesRandy Murphy, LA County Museum of ArtJack Plumb, National Library of ScotlandRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumTony Young, Carnegie Museums
Best PracticesBenchmarking is more than just datacollection.The real value is in understanding how otherorganizations are doing similar jobs for lesscost, or better customer service, or both.
Benchmarking Benefits For Your Organization… Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments
IAMFA Benchmarking Process: Develop Benchmarks & 1. Reach Consensus 2. Enroll 8. Repeat7. Track 3. Gather6. Implement Data 4. Publish Ideas Comparisons 5. Focus on Those That Appear Better
Our Panelists… Kendra Gastright, SmithsonianGuy Laocque, Canadian Museum ofCivilization and Canadian War Museum Jack Plumb, National Library of Scotland