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Ausspc 2011 operational frameworks and deployment



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  • Opening slide please include


  • 1. Platinum
    MARCH 8+9 2011
  • 2. Joel Oleson
    Quest Software
    Operational Governance
  • 3. Agenda
    Deployment Example: The Vasa
    Why do we need Governance or Operations Frameworks?
    Intro to ITIL
    Intro to MOF v4
    Intro to Agile Scrum Project Management Methodology
  • 4. The Story of the Vasa the Greatest Military Ship
  • 5. The Vasa – Deployment Nightmare!
    Designed by HenrikHybertsson to be the mightiest warship in the world
    Maiden voyage was designed to be propaganda for the Swedish king GustavusAdolphus
    150 people on board
    30-50 died in the disaster
    Salvaged in 1961
    Initial declared sank due to "imprudence and negligence“
    Inquiries declared it was well built, but poorly proportioned
  • 6. Why Use Governance or Operations Frameworks?
    “Governance and Management frameworks are designed to support and optimize the quality of the service…”
  • 7. ITIL – IT Infrastructure Library
    “The fastest cars have the best brakes…”
  • 8. ITIL 5 Elements of Lifecycle
    Continual Improvement
  • 9. Microsoft Operations Framework MOF v4
  • 10. Essential IT Service Management
    Process, People, and Technology (PPT)
    Strategy, Tactics and Operations (STO)
    Separation of Duties (SoD)
    Strategic Alignment Model Enhanced (SAME)
    Deming’s Plan-Do-Check-Act Management Cycle (PDCA)
  • 11. Who, What, How & Why
  • 12. Key Service Management Questions
    Who will secure sensitive information?
    Who will assign users & permissions in SharePoint 2010?
    Who will create and approve content for sites?
    Who will be able to create new sites?
    Who will be able to publish content to Web sites?
    Who will be able to customize sites?
  • 13. Strategy to OperationsObjectives are translated into specific goals, directed and controlled
  • 14. Separation of Duties
  • 15. SharePoint Service Quality Controls
    SharePoint 2010 farm structure farm and service topology
    Minimum Performance level
    Disaster Recovery - Recovery Time Objective, Recovery Point Objective
    Information Architecture – Managed Metadata, Tagging, Content Structure, Web structure: Site vs. Site Collection, Site & Doc Templates
    Taxonomy - Who are the owners, what are the content levels, what is the taxonomy
    Subarea design. What kind of data flow, content control, and site structure will be used? Who is responsible for defining that?
  • 16. SharePoint Service Quality Controls
    User and Security Group management
    Quality Assurance & Test
    Risk management
    Contract management
    Development Methodologies
    Configuration management, including documentation
    Business and Service Requirements – i.e.
  • 17. MOF Essential Phases
  • 18. What is the Next Milestone?
    Milestones are constructed both to reassure the traveller that the proper path is being followed and to indicate distance travelled
  • 19. IT Service improvements
    Since IT services are recognized as strategic business assets, organizations need to continually improve the contribution of IT services to business functions, in terms of better results at lower cost.
  • 20. Getting Agile with Scrum
    Project Management Framework for handling rapidly changing requirements.
    Scrum is an agile process for software development.
    With Scrum, projects progress via a series of iterations called sprints.
    Each sprint is typically 2-4 weeks long.
    Scrum is ideally suited for projects with rapidly changing or highly emergent requirements.
  • 21. Questions
  • 22. Gold Sponsors
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    Bronze Sponsors