Forced Choices (MCF)

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slides from a session called "Forced Choices" presented by joe gerstandt at the Multicultural Forum for Workplace Diversity ...session focused on the importance of conflict (done well) and included an interactive exercise for groups to practice disagreeing
joegerstandt.com
@joegerstandt

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Forced Choices (MCF)

  1. 1. Forced Choices#DiversityForum @joegerstandt
  2. 2. We simply decidewithout thinkingmuch about thedecision process.-Jim Nightingale
  3. 3. joegerstandt.comtwitter.com/joegerstandtlinkedin.com/in/joegerstandtfacebook.com/joegerstandtyoutube.com/joegerstandtjoegerstandt.com/blogslideshare.net/joeg
  4. 4. Group vs. Individual Decision Makinggroups individualsaccuracyspeedcreativitydegree ofacceptanceefficiency
  5. 5. Group vs. Individual Decision Makinggroups individualsaccuracy xspeed xcreativity xdegree ofacceptancexefficiency x
  6. 6. Groups often fail tooutperform individualsbecause they prematurelymove to consensus, withdissenting opinions beingsuppressed or dismissed.-Hackman, Morris (1975) Advances in ExperimentalSocial Psychology
  7. 7. No thank you.
  8. 8. considerconflict… 1 - 10Whatmakes itbetter?So, how do you do conflict?
  9. 9. dysfunction
  10. 10. dysfunctionaldisagreementdysfunctionalagreement@joegerstandt
  11. 11. alsodysfunction
  12. 12. dysfunctionaldisagreementdysfunctionalagreementdysfunctionalagreement
  13. 13. dysfunctionaldisagreementdysfunctionalagreementdysfunctionalagreementalwaysdisagree lack oftrustpersonalconflictus vs.them
  14. 14. dysfunctionaldisagreementdysfunctionalagreementdysfunctionalagreementalwaysdisagree lack oftrustpersonalconflictus vs.themalwaysagreelack ofhonestymeetingafter themeetinglackingskills
  15. 15. Group intelligence isnot strongly tied toeither the averageintelligence of themembers or the team’ssmartest member.-Thomas Malone, MIT Center for CollectiveIntelligence
  16. 16. dysfunctionaldisagreementdysfunctionalagreementdysfunctionalagreementsweetspot
  17. 17. 1. share difference & commonality2. explicit agreements3. inquiry vs. advocacy4. solutions vs. problems5. empathy6. i & we vs. them and they7. make space for novelty8. meta conversations
  18. 18. highdifferencelowdifferencehighinteractionlearninggrowthself-organizationstressconflictexhaustioncelebrationreinforcementenergylow productivitywasted energyfactionslowinteractionreflectionsafetyclearing the decksisolationmisunderstandingfrustrationcomfortbelongingrest and recoveryboredomstagnationdeathDifference MatrixGlenda Eoyang HSDI
  19. 19. highdifferencelowdifferencehighinteractionlearninggrowthself-organizationstressconflictexhaustioncelebrationreinforcementenergylow productivitywasted energyfactionslowinteractionreflectionsafetyclearing the decksisolationmisunderstandingfrustrationcomfortbelongingrest and recoveryboredomstagnationdeathDifference MatrixGlenda Eoyang HSDI
  20. 20. highdifferencelowdifferencehighinteractionlearninggrowthself-organizationstressconflictexhaustioncelebrationreinforcementenergylow productivitywasted energyfactionslowinteractionreflectionsafetyclearing the decksisolationmisunderstandingfrustrationcomfortbelongingrest and recoveryboredomstagnationdeathDifference MatrixGlenda Eoyang HSDI
  21. 21. highdifferencelowdifferencehighinteractionlearninggrowthself-organizationstressconflictexhaustioncelebrationreinforcementenergylow productivitywasted energyfactionslowinteractionreflectionsafetyclearing the decksisolationmisunderstandingfrustrationcomfortbelongingrest and recoveryboredomstagnationdeathDifference MatrixGlenda Eoyang HSDI
  22. 22. highdifferencelowdifferencehighinteractionlearninggrowthself-organizationstressconflictexhaustioncelebrationreinforcementenergylow productivitywasted energyfactionslowinteractionreflectionsafetyclearing the decksisolationmisunderstandingfrustrationcomfortbelongingrest and recoveryboredomstagnationdeathDifference MatrixGlenda Eoyang HSDI
  23. 23. highdifferencelowdifferencehighinteractionmove to low difference:Tell a joke.*State a shared value orbelief.Share personal experience.Pick a low difference topic.move to lowinteraction:Stop communicating.Leave the area.Explain yourself.Pick a lowcommunication topic.lowinteractionmove to highinteraction:Ask a question.Use another medium.Listen more.Pick a high communicationtopic.move to highdifference:Amplify littledifferences.Play devils advocate.Pick a high differencetopic.Difference MatrixGlenda Eoyang HSDI
  24. 24. Which body of water wouldyou most want to be?a) dripping faucetb) lake or pondc) riverd) ocean
  25. 25. Which do you most valuein a friend?a) honestyb) loyaltyc) trust
  26. 26. Which would you leastwant to be?a) very poorb) very sickc) disabled / livingwith disability
  27. 27. Which would you leastwant to be?a) African Americanfemaleb) non Englishspeaking immigrantc) Muslim male
  28. 28. Which is most importantfor growth?a) earningsb) diversityc) market shared) human potential
  29. 29. What is your priority whenit comes to planning?a) financialb) strategicc) tacticald) people
  30. 30. revolutIon
  31. 31. 1. share difference & commonality2. explicit agreements3. inquiry vs. advocacy4. solutions vs. problems5. empathy6. i & we vs. them and they7. make space for novelty8. meta conversations
  32. 32. www.joegerstandt.comjoe.gerstandt@gmail.comwww.twitter.com/joegerstandtwww.linkedin.com/in/joegerstandtwww.facebook.com/joegerstandt402.740.7081

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