diversity+inclusion=innovation (GRHRA)

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slides from a joe gerstandt presentation focused on the importance of cognitive diversity or diversity of thought - presentation was for the Great River H.R. Associaiton (2012)

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diversity+inclusion=innovation (GRHRA)

  1. 1. joegerstandt.com twitter.com/joegerstandtlinkedin.com/in/joegerstandt facebook.com/joegerstandt youtube.com/joegerstandt joegerstandt.com/blog slideshare.net/joeg
  2. 2. MTengineers
  3. 3. MTengineers MT management
  4. 4. MT engineers NASAmanagement MT management
  5. 5. MT engineers NASAmanagement MT management
  6. 6. MT engineers NASAmanagement MT management
  7. 7. TuesdaymorningJanuary 28th 1986
  8. 8. MT engineers NASAmanagement MT management
  9. 9. NASAmanagement MT management
  10. 10. consider Whatdecision makes itmaking… 1 - 10 better?
  11. 11. The extent to which thegroup reflects differences in knowledge, including beliefs, preferences and perspectives. -Miller, et al (1998) Strategic Management Journalcognitive diversity
  12. 12. analytical risk taker rational creative realistic flexible factual synthesizer logical conceptualdefinitive intuitivepersistent passionate planner cooperativeorganized empatheticdisciplined expressive detailed harmonizing practical responsive -Ned Herrmann
  13. 13. Cerebral Mode (abstract & intellectual thought) ANALYZE STRATEGIZE Joys Joys Solving technical problems Conceptualizing Analyzing complex issues Innovating Logical approach Seeing the big picture Frustrations Frustrations Interpersonal aspects of situations Routine Meetings Ice breakers Details Right Mode Socializing in meetings StructureLeft Mode Joys Joys Implementing ideas Expressing ideas Developing plans Understanding group dynamics Follow-up and completion Team building Frustrations Frustrations “Blue Sky” thinking Logic ahead of feelings Not following the rules No interaction with people ORGANIZE PERSONALIZE Limbic Mode (concrete and emotional processing)
  14. 14. analytical risk taker rational creative realistic flexible factual synthesizer logical conceptualdefinitive intuitivepersistent passionate planner cooperativeorganized empatheticdisciplined expressive detailed harmonizing practical responsive -Ned Herrmann
  15. 15. analytical risk taker rational creative realistic flexible factual synthesizer logical conceptualdefinitive intuitive potentialpersistent passionate planner cooperativeorganized empatheticdisciplined expressive detailed harmonizing practical responsive
  16. 16. analytical risk taker rational creative realistic flexible factual synthesizer logical conceptualdefinitive intuitive tensionpersistent passionate planner cooperativeorganized empatheticdisciplined expressive detailed harmonizing practical responsive
  17. 17. sharing information making meaning from information quality decision makingcreative problem solving innovation fully utilizing talent
  18. 18. The Social Origin of Good Ideas -Ronald Burt, University of ChicagoTeams with greater training and experiential diversity introduce more innovations. “Management Team Tenure and Organizational Outcomes” Finkelstein, Hambrick (1999) Administrative Science Quarterly &“Management and Innovation” Bantel, Jackson (2002) Strategic Management Journal
  19. 19. MBAHarvard University 100 people
  20. 20. team #1 MBAHarvard University 100 people
  21. 21. team #1 MBA Harvard University 100 peopleteam #2
  22. 22. team #1 friends withcognitivebenefits MBA Harvard University 100 peopleteam #2
  23. 23. recombine &synthesize
  24. 24. If everyone isthinking the same thing, someone isn’t thinking at all. -General George S. Patton
  25. 25. and…
  26. 26. team #1This team greatlyoverrates its ownproblem solving capacity.
  27. 27. This team greatly underrates its problem solving capacity.team #2
  28. 28. Give What 1 - 10yourself a makes itgrade… better?
  29. 29. What’s in the (cognitive) toolbox?
  30. 30. What’s in the (cognitive) •perspectives toolbox? •heuristics •equifinality
  31. 31. perspectivesPerspectives are ways of representing situations and problems, how we organize knowledge.
  32. 32. -Thomas Kuhn, The Structure of Scientific Revolutions“…almost always, thosewho achieve fundamentalinventions of a newparadigm have beeneither very young or verynew to the field whoseparadigm they change.”
  33. 33. counting spending money moneysaving helpingmoney the others
  34. 34. earnings diversitymarket humanshare potential
  35. 35. get lost get funding get get luckyinsurance
  36. 36. Do you seek out other perspectives? peers other departments customers other organizations other professions
  37. 37. heuristics Heuristics are ways of generating solutions. Heuristics can vary in theirsophistication, and they can be immediate reactions to situations or simple rules of thumb.
  38. 38. …if you do notknow the answer, choose “C”
  39. 39. please add these numbers…
  40. 40. please add these numbers…1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 =
  41. 41. please add these numbers…1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 = 55
  42. 42. please add these numbers…1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 = 55 …but how did you do it?
  43. 43. Draw a 9 dot matrix on a blankpaper …
  44. 44. Draw a 9 dot matrix on a blankpaper …Without lifting your pencil fromthe paper, draw exactly fourstraight, connected lines that willgo through all nine dots, butthrough each dot only once.
  45. 45. Plan ameeting.
  46. 46. equifinalityThe belief that a givenresult can be achieved many different ways.
  47. 47. going from point a to point b Are there multipleways to get there…or is there one “right” way?
  48. 48. so…perspectives are how we see things(problems and opportunities)heuristics are how we approach orsolve themequifinality is how open we are toconsidering other perspectives andheuristics
  49. 49. who how
  50. 50. dysfunction
  51. 51. dysfunctional dysfunctional agreement disagreement
  52. 52. alsodysfunction
  53. 53. dysfunctionaldysfunctional dysfunctional agreement agreement disagreement
  54. 54. always disagree lack of trust dysfunctionaldysfunctional dysfunctional agreement agreement disagreement us vs. them personal conflict
  55. 55. always always agree lack of disagree lack of honesty trust dysfunctionaldysfunctional dysfunctional agreement agreement disagreement lacking us vs. skills meeting them personal after the conflict meeting
  56. 56. dysfunctional dysfunctionaldysfunctionalsweet agreement disagreement agreement spot
  57. 57. Survey of 1,800 people asked:• Does your boss need to change?• Do your peers need to change?• Do your subordinates need to change?• Do you need to change?80% agreed that their boss, their peers and their subordinates need to change. 20% believe they need to change. -Sue Annis Hammond, Andrea Mayfield
  58. 58. being inclusive work to have abeginners mind
  59. 59. being inclusive seek out & protect novelty
  60. 60. being inclusive listen actively
  61. 61. being inclusiveconvey & invite
  62. 62. being inclusiveexpress clearly and completely
  63. 63. being inclusivethirdchair
  64. 64. being inclusivedisentangle intentions and outcomes
  65. 65. high low difference difference high learning celebration growth reinforcementinteraction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonginginteraction clearing the decks rest and recovery isolation boredom misunderstanding stagnationDifference MatrixGlenda Eoyang HSDI frustration death
  66. 66. high low difference difference high learning celebration growth reinforcementinteraction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonginginteraction clearing the decks rest and recovery isolation boredom misunderstanding stagnationDifference MatrixGlenda Eoyang HSDI frustration death
  67. 67. high low difference difference high learning celebration growth reinforcementinteraction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonginginteraction clearing the decks rest and recovery isolation boredom misunderstanding stagnationDifference MatrixGlenda Eoyang HSDI frustration death
  68. 68. high low difference difference high learning celebration growth reinforcementinteraction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonginginteraction clearing the decks rest and recovery isolation boredom misunderstanding stagnationDifference MatrixGlenda Eoyang HSDI frustration death
  69. 69. high low difference difference high learning celebration growth reinforcementinteraction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonginginteraction clearing the decks rest and recovery isolation boredom misunderstanding stagnationDifference MatrixGlenda Eoyang HSDI frustration death
  70. 70. high low difference difference high move to low difference: move to low Tell a joke. interaction:interaction State a shared value or Stop communicating. belief. Leave the area. Share personal experience. Explain yourself. Pick a low difference topic. Pick a low communication topic. low move to high move to high interaction: difference:interaction Ask a question. Amplify little Use another medium. differences Listen more. Play devils advocate Pick a high communication Pick a high differenceDifference Matrix topic. topicGlenda Eoyang HSDI
  71. 71. social network analysis From time to time people discuss important matters withother people. Looking back overthe past six months, who are the people with whom you discussed matters important to you?
  72. 72. social network analysis Consider the people youcommunicate with in order to get your work done. Of all the people you have communicated with during the last six months, who has been the most important for getting your work done?
  73. 73. social network analysisConsider an important project orinitiative that you are involved in. Consider the people who would be influential for getting it approved or obtaining theresources you need. Who would you talk to, to get the support you need?
  74. 74. social network analysis Who do you socialize with?(spending time with people afterwork hours, visiting one anotherat home, going to social events, out for meals and so on. Over the last 6 months, who are the main people with whom you have socialized informally?
  75. 75. Where do good ideas come from? That is simple…fromdifferences. Creativity comes from unlikely juxtapositions. The best way to maximize differences is to mix ages, cultures and disciplines. -Nicolas Negroponte, founder MIT Media Lab
  76. 76. other ideas for mixing it up…• social technology• solution & idea contests• open space• decision accelerator, a.i.• mix up assignment• more social• communities of practice
  77. 77. thank you!
  78. 78. www.joegerstandt.com joe.gerstandt@gmail.com www.twitter.com/joegerstandtwww.linkedin.com/in/joegerstandtwww.facebook.com/joegerstandt 402.740.7081
  79. 79. resources• The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies | Scott Page• The Wisdom of Crowds | James Surowiecki• A Whole New Mind | Daniel Pink• The Medici Effect | Frans Johansson• The Geography of Thought | Richard Nisbett
  80. 80. resources• Achieving Success Through Social Capital: Tapping Hidden Resources in Your Personal and Business Network | Wayne E. Baker• The Whole Brain Business Book Ned Herrmann• Competitive Advantage Through People: Unleashing the Power of the Work Force | Jeffrey Pfeffer
  81. 81. joegerstandt.com twitter.com/joegerstandtlinkedin.com/in/joegerstandt facebook.com/joegerstandt youtube.com/joegerstandt joegerstandt.com/blog slideshare.net/joeg

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