Implementing Enterprise 2 0 Tools

The collaboration cycle
A model for implementingEnterprise 2.0 tools
Jørgen Dalen and Anne Zanussi

About the authors
Jørgen Dalen
User experience specialist in Halogen ASwww.twitter.com/JorgenDalen
Anne Zanussi
User experience specialist in Halogen ASwww.twitter.com/zanussi

About the presentation
This presentation describes a model for collaboration in an enterprise setting as a cycle
The main argument is that all the steps of the cycle must be supported by various tools for collaboration
If you want a more detailed description, see this article: http://www.halogen.no/academy/fagartikler/the-collaboration-cycle/

Why is collaboration described as a cycle?
We believe that value creation in knowledge intensive companies is a cyclical process:
a person shares an idea
the idea is improved by others through collaboration
the result of collaboration is then again shared and thereby adds value to the system, increasing the company’s total body of knowledge

Our motivation
We created this model to better understand the functional role of “Enterprise 2.0” tools (wikis, instant messaging etc) in workplace collaboration and to help implementing them in an enterprise setting

The holistic perspective
Often, projects focus strongly on certain aspects, like findability, collaboration or archiving…
…we want to stress that value creation does not belong to either of these, but in their successful combination

The collaboration cycle
The collaboration cycle by Jørgen Dalen and Anne Zanussi

Example: from finding to sharing
…and now to some examples on how tools can support the different steps!
In this scenario, we have supposed that the user has some kind of problem that has to be solved…
…and that “to find” is the first step that involves the use of a tool

The collaboration cycle: find
Often, you don’t know if it is a person or a document you need
Find people and documents both through search and navigation
Use the same taxonomy for both people and content
Navigation (intranet portal page)
Search
Consolidated search
Persons (domain experts)
Documents (best practice)

The collaboration cyle: choose
You must find the right person to collaborate with…
Possible to choose employee based on competence and role
Competence and role

The collaboration cycle: connect
Immediate contact is possible (for instance IM available from search result)
Presence indicator visible whenever a person is displayed in the solution
Presence indicator (and assistant)

The collaboration cycle: relate
Easy to create a relationship to other employees
Possible to specify what kind of relation (profession, unit etc)
Possible to monitor activities of the relation
Name and kind of relationship

The collaboration cycle: collaborate
Workspaces must cover the needs of both small and large groups
Be suitable for both formal and informal collaboration
Structured workspaces for large projects
Informal collaboration (Yammer)

The collaboration cycle: share
Sharing must be easy!
Easy to upload documents
Content should be open if there are not strong reasons to limit access
Reward employees that contribute with content
Activities, and not only documentation itself should be shared for added findability!

Want to read more?
Here is the full article about the collaboration cycle:
http://www.halogen.no/academy/fagartikler/the-collaboration-cycle/

Thank you!
www.twitter.com/JorgenDalen
www.twitter.com/zanussi

Implementing Enterprise 2 0 Tools

by Halogen AS on Feb 03, 2010

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Implementing Enterprise 2 0 Tools — Presentation Transcript