Implementing Enterprise 2 0 Tools
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Implementing Enterprise 2 0 Tools

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The collaboration cycle is a framework for implementing Enterprise 2.0 tools (instant messaging, wikis, knowledge networks etc)in an organization.

The collaboration cycle is a framework for implementing Enterprise 2.0 tools (instant messaging, wikis, knowledge networks etc)in an organization.

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  • Presentasjonsforside Kan brukes med bildeeller med hvitbakgrunnBildersomkanbrukeserferdigdefinertogfinnespå server her: XXXXXXXXXXXXXXXFinner du ikke et bildesom passer til din presentasjonkan du entendroppebilde, ellergibeskjedtildesignavdelingenslik at de kanfinneogtilpasse et bilde for degIKKE LEGG INN BILDER SOM IKKE ER GODKJENDT!
  • To try to break down this problem, we have created a model we have called the collaboration cycle, which goes from when you have a problem you want to solve, and until you have solved it and can share it with others.There are several barriers to this, which has to do with both findability, the instant accessibility of persons and also the precence of collaborative tools that actually work in an enterprise setting
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  • 1. The collaboration cycle
    A model for implementingEnterprise 2.0 tools
    Jørgen Dalen and Anne Zanussi
  • 2. About the authors
    Jørgen Dalen
    User experience specialist in Halogen
    Anne Zanussi
    User experience specialist in Halogen
  • 3. About the presentation
    This presentation describes a model for collaboration in an enterprise setting as a cycle
    The main argument is that all the steps of the cycle must be supported by various tools for collaboration
    If you want a more detailed description, see this article:
  • 4. Why is collaboration described as a cycle?
    We believe that value creation in knowledge intensive companies is a cyclical process:
    a person shares an idea
    the idea is improved by others through collaboration
    the result of collaboration is then again shared and thereby adds value to the system, increasing the company’s total body of knowledge
  • 5. Our motivation
    We created this model to better understand the functional role of “Enterprise 2.0” tools (wikis, instant messaging etc) in workplace collaboration and to help implementing them in an enterprise setting
  • 6. The holistic perspective
    Often, projects focus strongly on certain aspects, like findability, collaboration or archiving…
    …we want to stress that value creation does not belong to either of these, but in their successful combination
  • 7. The collaboration cycle
    The collaboration cycle by Jørgen Dalen and Anne Zanussi
  • 8. Example: from finding to sharing
    …and now to some examples on how tools can support the different steps!
    In this scenario, we have supposed that the user has some kind of problem that has to be solved…
    …and that “to find” is the first step that involves the use of a tool
  • 9. The collaboration cycle: find
    Often, you don’t know if it is a person or a document you need
    Find people and documents both through search and navigation
    Use the same taxonomy for both people and content
    Navigation (intranet portal page)
    Consolidated search
    Persons (domain experts)
    Documents (best practice)
  • 10. The collaboration cyle: choose
    You must find the right person to collaborate with…
    Possible to choose employee based on competence and role
    Competence and role
  • 11. The collaboration cycle: connect
    Immediate contact is possible (for instance IM available from search result)
    Presence indicator visible whenever a person is displayed in the solution
    Presence indicator (and assistant)
  • 12. The collaboration cycle: relate
    Easy to create a relationship to other employees
    Possible to specify what kind of relation (profession, unit etc)
    Possible to monitor activities of the relation
    Name and kind of relationship
  • 13. The collaboration cycle: collaborate
    Workspaces must cover the needs of both small and large groups
    Be suitable for both formal and informal collaboration
    Structured workspaces for large projects
    Informal collaboration (Yammer)
  • 14. The collaboration cycle: share
    Sharing must be easy!
    Easy to upload documents
    Content should be open if there are not strong reasons to limit access
    Reward employees that contribute with content
    Activities, and not only documentation itself should be shared for added findability!
  • 15. Want to read more?
    Here is the full article about the collaboration cycle:
  • 16. Thank you!