Informasjonsarkitektur Finding people in large organisations Jørgen Dalen

Finding people in large organisations Hypotheses People search: choosing relevance criteria Suggestion for solution Discussion

Hypotheses In large organizations, 80% of the knowledge is not documented Knowledge in people’s heads Finding the right person might be more important than finding the document It is a very difficult task to display the most relevant persons without editorial control (in both search result and on pages)

In large organizations, 80% of the knowledge is not documented

Knowledge in people’s heads

Finding the right person might be more important than finding the document

It is a very difficult task to display the most relevant persons without editorial control (in both search result and on pages)

Choosing relevance criteria Use of metadata (organizational unit, competence area etc) Free text attributes Editorial preferences: the company determines who the domain experts are User behavior parameters Contributions Interests Judgement of quality Relations to content and other people

Use of metadata (organizational unit, competence area etc)

Free text attributes

Editorial preferences: the company determines who the domain experts are

User behavior parameters

Contributions

Interests

Judgement of quality

Relations to content and other people

User behaviour parameters Complexity Findability relevance Social graph Content consumption Content quality rating Content contribution Content commenting Implicit links Bookmarking Focus at this stage of the project

Suggestions Use a consolidated search concept Where people and content search are part of the same search session Use common metadata for both content and people Avoid “one trick pony” relevance criteria People tend to adapt to whatever give them high ranking Combine automatic and manual approaches

Use a consolidated search concept

Where people and content search are part of the same search session

Use common metadata for both content and people

Avoid “one trick pony” relevance criteria

People tend to adapt to whatever give them high ranking

Combine automatic and manual approaches

Suggestion: use common metadata for people and content

Discussion What criteria should be used to rank employees? To avoid manipulation of ranking To avoid being unethical

What criteria should be used to rank employees?

To avoid manipulation of ranking

To avoid being unethical