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Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
Summit14: Keynote3 - Customer Feedback - Lahey
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Summit14: Keynote3 - Customer Feedback - Lahey

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Summit14 - Jobvite Annual User Conference - Keynote Presentation Customer Success. 4.30

Summit14 - Jobvite Annual User Conference - Keynote Presentation Customer Success. 4.30

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Transcript

  • 1. The Art of Listening: How Customer Feedback Molds Award-Winning Support David Lahey VP, Customer Success @dlahey
  • 2. Mission of Customer Success Onboarding Support ServicesEngagement
  • 3. What We Promised Last Year
  • 4. Toll-Free Phone Support (855-315-HIRE) 2013-Q2 2013-Q3 2013-Q4 2014-Q1
  • 5. http://jobvitestatus.tumblr.com
  • 6. JobviteCares@jobvite.com
  • 7. @JobviteCares
  • 8. Automated Monthly Account Reviews
  • 9. Winner of Three 2014 Stevie® Awards Front-Line Customer Service Team of the Year Customer Service Department of the Year
  • 10. New for 2014!
  • 11. NEW! Support Hours Sunday 6:00pm Pacific thru Friday 6:00pm Pacific
  • 12. NEW! Support Case Feedback
  • 13. NEW! Real-Time Support via Chat
  • 14. Requesting Chat
  • 15. Requesting Chat
  • 16. Interacting with Chat
  • 17. Interacting with Chat
  • 18. What’s Next
  • 19. Implementation of Knowledge
  • 20. Support Portal Integration
  • 21. My Goal for Your Success Effectively & Efficiently Configured Getting Answers Quickly Building Integrations & Web Pages Ensuring a Return on Investment
  • 22. David Lahey VP, Customer Success @dlahey THANK YOU!

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