#jobvite13Have them at Hello: Improvingthe Candidate ExperienceAmie PrichardCoverity, Inc. | Recruiting Leadwww.linkedin.c...
#jobvite13Agenda• Candidate Experience with Coverity• Application Channels• Jobvite Tools for Jobseekers• Q&A
#jobvite13Amie PrichardAmie Prichard runs recruiting for Coverity – the marketleader in Software Development Testing. Amie...
#jobvite13Shameless Plug and Introduction:Leader in DevelopmentTestingApproximately 100requisitions a yearDoubled headcoun...
#jobvite13Why is the Candidate Experience so Important?“The War for Talent”For Coverity: we are working with potential cus...
#jobvite13The Candidate’s Perspective:#1 question we are asked:What is the culture?• What is the work/life balance?• Why d...
#jobvite13The Candidate’s Perspective:• The way you present the company needs to behonest• Your careers page, recruiting e...
#jobvite13Where Does the Candidate ExperienceBegin?• Word of Mouth– Current/Past Employees – Everyone is a recruiter!– Pas...
#jobvite13
#jobvite13Hooray! Applicants!…Lots of applicants…• Communicate with everyone• Treat everyone like a VIP• Be responsive
#jobvite13Interview ProcessCommunicate All Details to CandidateTrain Hiring Managers and InterviewersWarm Welcome!
#jobvite13Offer Letters and BeyondThe candidate experience doesn’t end after theinterview…• Continue to communicate the of...
#jobvite13How to Improve the Candidate ExperienceGet organized!Survey
#jobvite13Lessons LearnedTreat others how you want to be treatedTrain your recruiters, hiring manager and interviewersComm...
#jobvite13Thank You!
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Summit 2013 - Beg1: Improving the Customer Experience - Coverity

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First impressions are critical when it comes to hiring. That’s why Jobvite customer Coverity makes certain its applicants have a red-carpet experience right from the start. In this insightful session, we’ll learn tips and tricks from Coverity as we walk through a real-world jobseeker experience—from the initial application process to a post-submission status check. We’ll also take a look at innovative ways Coverity uses Jobvite tools and apps to further enhance candidates’ impressions.

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Summit 2013 - Beg1: Improving the Customer Experience - Coverity

  1. 1. #jobvite13Have them at Hello: Improvingthe Candidate ExperienceAmie PrichardCoverity, Inc. | Recruiting Leadwww.linkedin.com/in/aprichard/@amieprichard@coverity
  2. 2. #jobvite13Agenda• Candidate Experience with Coverity• Application Channels• Jobvite Tools for Jobseekers• Q&A
  3. 3. #jobvite13Amie PrichardAmie Prichard runs recruiting for Coverity – the marketleader in Software Development Testing. Amiecompetes head to head with Google and Microsoft tofill 100s of open reqs each year. Amie has worked inrecruiting and marketing for such companies as RedBull, Advanstar and the Anaheim Ducks. She has aMasters in Sports Management from USF and a BA inSocial Sciences from UCI.
  4. 4. #jobvite13Shameless Plug and Introduction:Leader in DevelopmentTestingApproximately 100requisitions a yearDoubled headcount intwo years!
  5. 5. #jobvite13Why is the Candidate Experience so Important?“The War for Talent”For Coverity: we are working with potential customers
  6. 6. #jobvite13The Candidate’s Perspective:#1 question we are asked:What is the culture?• What is the work/life balance?• Why do I want to work here?• Why is your company better than XXX?• Is there room for growth?
  7. 7. #jobvite13The Candidate’s Perspective:• The way you present the company needs to behonest• Your careers page, recruiting experience andinterviews should all line up with this honest mapback to the “real” culture• You want candidates to identify themselves withyour culture
  8. 8. #jobvite13Where Does the Candidate ExperienceBegin?• Word of Mouth– Current/Past Employees – Everyone is a recruiter!– Past candidates – Huge Compliment!• Social Networking Sites• Job Boards• Recruiters• Careers Page– Tell a story– Create employer brand– Make application easy
  9. 9. #jobvite13
  10. 10. #jobvite13Hooray! Applicants!…Lots of applicants…• Communicate with everyone• Treat everyone like a VIP• Be responsive
  11. 11. #jobvite13Interview ProcessCommunicate All Details to CandidateTrain Hiring Managers and InterviewersWarm Welcome!
  12. 12. #jobvite13Offer Letters and BeyondThe candidate experience doesn’t end after theinterview…• Continue to communicate the offer and onboardingprocess• New hire training– Have a plan Week 1, 30 Day, 60 Day, 90 Day
  13. 13. #jobvite13How to Improve the Candidate ExperienceGet organized!Survey
  14. 14. #jobvite13Lessons LearnedTreat others how you want to be treatedTrain your recruiters, hiring manager and interviewersCommunicateBe Transparent
  15. 15. #jobvite13Thank You!

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