Tqm intro 2


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Tqm intro 2

  1. 1. Engr. Marvin Darius M. Lagasca Professor: Jo B. Bitonio ME 215 Mangement of Change & Transition
  2. 2. Introduction <ul><li>Total – Made up of the whole (or) Complete. </li></ul><ul><li>Quality – Degree of Excellence a product or service provides to the customer in present and future. </li></ul><ul><li>Management – Act , art, or manner of handling , controlling, directing, etc. </li></ul><ul><li>TQM is the art of managing the whole to achieve excellence. </li></ul>
  3. 3. Definition Total Quality Management ( TQM ) is a management strategy aimed at embedding awareness of quality in all organizational processes.
  4. 4. Explanation TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.
  5. 5. 1900 1920 1940 1960 1980 1990 2000 Craftsman Foreman Inspection SQC TQC TQM TQC & CWQC Evolution Years
  6. 6. Basic Approach <ul><li>A committed and involved management to provide long-term, top - to - bottom organizational support. </li></ul><ul><li>An unwavering focus on the customer, both internally and externally. </li></ul><ul><li>Effective involvement and utilization of the entire work force. </li></ul>
  7. 7. Basic Approach <ul><li>Continuous improvement of the business and production process. </li></ul><ul><li>Treating suppliers as partners. </li></ul><ul><li>Establish performance measures for the processes. </li></ul>
  8. 8. New and Old Cultures <ul><li>Quality Element OLD SYSTEM TQM </li></ul><ul><li>Definition : Product Customer </li></ul><ul><li>Priorities : Service & Cost Quality </li></ul><ul><li>Decisions: Short Long </li></ul><ul><li>Emphasis: Detection Prevention </li></ul>
  9. 9. New and Old Cultures <ul><li>Quality Element OLD SYSTEM TQM </li></ul><ul><li>Errors: Operations System </li></ul><ul><li>Responsibility: QC Everybody </li></ul><ul><li>Problem Solving: Managers Teams </li></ul><ul><li>Procurement: Price Partners/JIT </li></ul><ul><li>Manager’s Role: Plan Delegate </li></ul><ul><li>Assign Coach </li></ul><ul><li>Enforce Mentor </li></ul>
  10. 10. Guru’s of TQM <ul><li>Walter A. Shewhart - statistical QC </li></ul><ul><li>W.Edwards Deming - 14 Points & PDCA </li></ul><ul><li>Joseph.M.Juran - Juran’s Trilogy </li></ul><ul><li>Armand V. Feigenbaum – concept of “ hidden plant ” and quality costs </li></ul>
  11. 11. Dr. W. Edwards Deming <ul><li>Considered by many as the father of modern quality </li></ul><ul><li>control </li></ul><ul><li>Had the greatest impact on Japanese manufacturing and business, who is non Japanese. </li></ul><ul><li>Known for his 14 Points for Managers and the concept of PDCA </li></ul>
  12. 12. Deming’s 14 Points for Managers <ul><li>1. Create constancy of purpose </li></ul><ul><li>2. Adopt a new philosophy </li></ul><ul><li>3 .Cease dependence on inspection to achieve quality. </li></ul><ul><li>4. End the practice of awarding business on the basis of price tag. </li></ul><ul><li>5. Improve constantly and forever the system of production </li></ul>
  13. 13. Deming’s 14 Points for Managers <ul><li>6. Institute training on the job. </li></ul><ul><li>7. Institute supervision </li></ul><ul><li>8. Drive out fear </li></ul><ul><li>9. Break down the barriers between departments. </li></ul><ul><li>10. Eliminate slogans and targets for the work force </li></ul><ul><li>11. Eliminate work standards that prescribe numerical quotas </li></ul>
  14. 14. Deming’s 14 Points for Managers <ul><li>12. Remove barriers to pride of workmanship </li></ul><ul><li>13. Institute a vigorous program of education and retraining. </li></ul><ul><li>14. Put everybody in the company to work to accomplish the transformation </li></ul>
  15. 15. PDCA
  16. 16. Guru’s of TQM <ul><li>Kaoru Ishikawa-Disciple of Juran & Feigenbaum. TQC in Japan, SPC, Cause &Effect Diagram,QC. </li></ul><ul><li>Philips.B.Crosby. Four Absolutes-Quality-Req, Prevention of NC,Zero Defects & Measure of NC. </li></ul><ul><li>Taguchi.G-Loss Function. </li></ul>
  17. 17. Improved Quality Employee Participation Team Work Internal & External Customer Satisfaction Productivity ,Communication Profitability & Market Share