Teen Reference Interview

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A quick guide to providing excellent reference service to teens.

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Teen Reference Interview

  1. 1. Teen Reference Interview They’re more afraid of us than we are of them.
  2. 2. You <ul><li>Good customer service </li></ul><ul><ul><li>Respect </li></ul></ul><ul><ul><li>A smile </li></ul></ul><ul><ul><li>Willingness to help </li></ul></ul><ul><li>Put teens at ease </li></ul><ul><ul><li>Like you would any patron. No one likes to ask for help. </li></ul></ul>
  3. 3. Who is the Librarian? <ul><ul><li>You are a Figure of Authority </li></ul></ul><ul><ul><li>You are a stranger </li></ul></ul><ul><ul><li>Not smiling = mean </li></ul></ul>
  4. 4. In the Teen’s Head <ul><li>Should I talk to the Librarian? </li></ul><ul><li>Is she going to be annoyed? </li></ul><ul><li>Is my question stupid? </li></ul><ul><li>What should I ask? </li></ul><ul><li>It’s due tomorrow! </li></ul><ul><li>I could be playing Halo 2 right now. </li></ul><ul><li>This is a stupid assignment. </li></ul><ul><li>I’m going home. I’ll Google. </li></ul>
  5. 5. Teens and their Brains <ul><li>The brain experiences another growth spurt </li></ul><ul><li>Decision-making is impulsive and instinctive </li></ul><ul><li>Don’t expect teens to behave like adults </li></ul>
  6. 6. A Note about Parents <ul><li>Look at the teen. </li></ul><ul><li>Talk to the teen. </li></ul><ul><li>Walk with the teen </li></ul><ul><li>“ Be one with the teen” </li></ul>
  7. 7. Question 1 <ul><li>Teen Q:“Where are the biographies?” </li></ul><ul><li>Librarian A: “Everywhere!” </li></ul><ul><li>Librarian Q: “What are you interested in?” </li></ul><ul><li>Teen A: “I don’t know” or “Nothing” </li></ul><ul><li>Now what? </li></ul>
  8. 8. Question 2 <ul><li>What does “I need information about the Middle Ages” really mean? </li></ul><ul><ul><li>Is this a school assignment? Does the teen have a copy of the assignment with her? </li></ul></ul><ul><ul><li>If not, ask more specific questions. </li></ul></ul><ul><ul><li>What resources does the teen need? </li></ul></ul><ul><ul><ul><li>No money for the copy machine </li></ul></ul></ul>
  9. 9. Resources <ul><li>Databases as PRINT </li></ul><ul><ul><li>Teachers do not understand the concept of databases. </li></ul></ul><ul><ul><li>Teens do not understand the concept of databases </li></ul></ul><ul><ul><li>Do we? </li></ul></ul>
  10. 10. Resources <ul><li>Finding the Right Book: </li></ul><ul><ul><li>Whatever is available in the building! </li></ul></ul><ul><ul><li>Try for paperback </li></ul></ul><ul><ul><li>Consider the length of the book </li></ul></ul><ul><ul><li>No time for transfers or ILL. </li></ul></ul><ul><ul><li>Children’s nonfiction </li></ul></ul>
  11. 11. Group Think <ul><li>A comfort issue </li></ul><ul><li>Rapid-fire questions </li></ul><ul><li>Multitasking is in their blood </li></ul>
  12. 12. Following Up <ul><li>“Come back if this doesn’t help.” </li></ul><ul><li>Track them down. </li></ul><ul><li>Invite them back to the library. </li></ul><ul><li>Smile </li></ul>
  13. 13. Resources: Homework Help <ul><li>Citation Machine = BFF </li></ul><ul><li>Cliffsnotes Online </li></ul><ul><li>Ask Colorado Live Homework Help </li></ul>
  14. 14. Resources: Databases <ul><li>Biography Resource Center </li></ul><ul><li>Facts on File </li></ul><ul><li>Opposing Viewpoints </li></ul><ul><li>Literature Resource Center </li></ul><ul><li>Novelist </li></ul>
  15. 15. Resources: Reference <ul><li>Teen Genreflecting </li></ul><ul><ul><li>016.813 H531T </li></ul></ul><ul><li>What Do Young Adults Read Next </li></ul><ul><ul><li>016.813008 S745W </li></ul></ul><ul><li>Career Discovery Encyclopedia </li></ul><ul><ul><li>331.708 C2715 </li></ul></ul>
  16. 16. Resources: Reference <ul><li>Greenwood Encyclopedia of Daily Life </li></ul><ul><ul><li>390. G816 </li></ul></ul><ul><li>Grzimek’s Animal Life Encyclopedia </li></ul><ul><ul><li>591. G895 </li></ul></ul><ul><li>American Decades </li></ul><ul><ul><li>973.92 A5124 </li></ul></ul>

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