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Teen Reference Interview

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A quick guide to providing excellent reference service to teens.

A quick guide to providing excellent reference service to teens.

Published in: Education

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  • 1. Teen Reference Interview They’re more afraid of us than we are of them.
  • 2. You
    • Good customer service
      • Respect
      • A smile
      • Willingness to help
    • Put teens at ease
      • Like you would any patron. No one likes to ask for help.
  • 3. Who is the Librarian?
      • You are a Figure of Authority
      • You are a stranger
      • Not smiling = mean
  • 4. In the Teen’s Head
    • Should I talk to the Librarian?
    • Is she going to be annoyed?
    • Is my question stupid?
    • What should I ask?
    • It’s due tomorrow!
    • I could be playing Halo 2 right now.
    • This is a stupid assignment.
    • I’m going home. I’ll Google.
  • 5. Teens and their Brains
    • The brain experiences another growth spurt
    • Decision-making is impulsive and instinctive
    • Don’t expect teens to behave like adults
  • 6. A Note about Parents
    • Look at the teen.
    • Talk to the teen.
    • Walk with the teen
    • “ Be one with the teen”
  • 7. Question 1
    • Teen Q:“Where are the biographies?”
    • Librarian A: “Everywhere!”
    • Librarian Q: “What are you interested in?”
    • Teen A: “I don’t know” or “Nothing”
    • Now what?
  • 8. Question 2
    • What does “I need information about the Middle Ages” really mean?
      • Is this a school assignment? Does the teen have a copy of the assignment with her?
      • If not, ask more specific questions.
      • What resources does the teen need?
        • No money for the copy machine
  • 9. Resources
    • Databases as PRINT
      • Teachers do not understand the concept of databases.
      • Teens do not understand the concept of databases
      • Do we?
  • 10. Resources
    • Finding the Right Book:
      • Whatever is available in the building!
      • Try for paperback
      • Consider the length of the book
      • No time for transfers or ILL.
      • Children’s nonfiction
  • 11. Group Think
    • A comfort issue
    • Rapid-fire questions
    • Multitasking is in their blood
  • 12. Following Up
    • “Come back if this doesn’t help.”
    • Track them down.
    • Invite them back to the library.
    • Smile
  • 13. Resources: Homework Help
    • Citation Machine = BFF
    • Cliffsnotes Online
    • Ask Colorado Live Homework Help
  • 14. Resources: Databases
    • Biography Resource Center
    • Facts on File
    • Opposing Viewpoints
    • Literature Resource Center
    • Novelist
  • 15. Resources: Reference
    • Teen Genreflecting
      • 016.813 H531T
    • What Do Young Adults Read Next
      • 016.813008 S745W
    • Career Discovery Encyclopedia
      • 331.708 C2715
  • 16. Resources: Reference
    • Greenwood Encyclopedia of Daily Life
      • 390. G816
    • Grzimek’s Animal Life Encyclopedia
      • 591. G895
    • American Decades
      • 973.92 A5124

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