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Sink or Swim – Get Offered
Resume and interview skill training
for ECNU students
Joan Shi
Tough Interview Questions
Tough Interview Questions
年轻力壮,
求圣诞老人‘包养’
!
How to be ‘picked’
SellYourself!
But How?
4 Steps
Sell You
Define
The product
Determine
The market
Create
The market plan
Call
the customer
▸ Define the product
▸ Your value that you can add to your future
▸ The value can the employment brings to you
▸ Determine...
We Need
CHANGE
Selling not waiting
to be on Sale
Before we start to sell…
Question 1:
What is most important thing to a sales man?
Your Client – the HR (多数情况)
•HR 很烦、很辛苦。
•HR 其实很温柔。
•HR 在找将来的‘同事’。
•HR 虽然不是最终决策人,但是他们是关
键决策人。
This time is different,
because we will start
preparation from our
client’s point of view.
投其所好
Tough Interview Questions
Question 2:
What is resume used for?
优不优秀? 合不合适?
Tough Interview Questions
Question 2:
How long will it take recruiter
to read your resume?
Tough Interview Questions
15-20 sec.
Group Discussion:
According to the previous answers,
Try to define the most-wanted
components to fit in an A4 paper
Must Have!!
个人信息
求职意向
教育背景和技能
工作和实习经验
资质和奖励
自我评价
“ 简历”两个字整个简
历中最多余的两个字
。
不要 Sell 你的专业!上过课,不等于你的优势和技能。
客户看的是可衡量、可比较 的结果
不要把简历写成岗位描述。
Be Stand-out!
Not on design, color, layout, photo…
But on differentiation and match.
差异性兼具契合性
RESUME CHECK LIST
美观整洁
内容有条理 – 倒序、由主到次
不要有错别字
不要把简历写成岗位描述
– 差异性和契合性
为你的顾客量体裁衣
– 岗位要什么,你留什么
– 岗位要什么,你加什么
– 即使没什么,也不能什么都写
不要...
K.I.S.S.
Be Professional at
the 1st step
Stand out
Get the chance to meet
Tough Interview Questions
Question 3:
What is interview used for?
•To Verify:
What you said is true
What he/she thinks is true
Evidence
Being prepared is the best way to reduce anxiety
and help ensure a successful job interview.
过关靠的是
实力和准备
,不是运气
But How to
prepare?
▸ Your opportunity to shine
▸ Your abilities, talents, interests, personality, work
experience, education, and motivation
...
What the interviewer wants to know:
Can you do this job? 知识和技能匹配度
Will you do this job? 动力
Are you ‘promoteable’? 晋升空间
Are...
Employable Qualities - Top 10
Communication skill Analytical skill
Computer skill Flexibility/Adaptability
Strong work eth...
• Understand yourself
- Determine your job objectives
- Identify what you can offer to the employer
- Review your resume o...
Types of questions you might encounter:
About Yourself
Open question
(Tell me about yourself)
Probing the resume
Behaviora...
Resume Questions:
• Be prepared to elaborate on resume content
• Know your resume inside and out – refer to it, when
appro...
Behavioral Questions:
• Best predictor of future is past behavior
• Identify 6-8 situations that you dealt successfully
• ...
Behavioral Questions Samples:
Tell me about a time when you…
• you demonstrated leadership
• faced an ethical dilemma
• so...
Answer the Behavioral Questions by STAR:
Tell me about a time when you…
• you demonstrated leadership
• faced an ethical d...
What is ‘STAR’:
• Situation
• Task
• Action
• Results
(BAR format: Background, Action, Result)
Pre-Interview Preparation
你...
I have no STAR Statement… Impossible
• Part-time job
• Internship
• Volunteer work
• Community
• Extracurricular activity
...
I have no STAR Statement… Impossible
Pre-Interview Preparation
Role play and scenario question:
• If a difficult client walked in demanding a service that
was not offered, how would you...
Case Interview:
• Used to check candidates’ thinking process in action
• Employer looks for a candidate who can
• Ask the ...
PreparePrepare
OpenOpen
Resume reviewResume review
and job matchand job match
questionsquestions
Behavioral basedBehaviora...
Proper Attire:
Conservative, well-groomed
Dark suit
Hose/Close-toe shoe
Minimal jewelry
During the Interview
5 Minute Rules
Most interviewers determine
how they feel about the
candidates within the first 5
minutes or less.
During t...
Hand Shake:
Start with a good smile
Go for a thumb
Firm, not strong
Up and down, not side to side or back and forth
2-3 sh...
Non-Verbal Communications:
Keep good posture
Remain professional, even if the interviewer is relax
Lean towards interviewe...
Verbal Communications:
Be aware of volume (not to soft, low or loud)
Minimize your ‘filler’ words
Think before you answer,...
During the Interview
Answer the question well and ask good
questions:
Prepare 5 questions to ask before the interview
Sour...
During the Interview
80/20 rules
问什么,答什么
If we have some answers prepared…
Will it be less scary?
Tough Interview Questions
Tell me about yourself
自我认知、自我定位、表述清晰、销售自己的能力
Elevator Speech
In 30 seconds – 2 minutes
To introduce yourself
and your talent
Elevator Speech –
your first virtual business card
In 30 seconds – 2 minutes
Who are you?
What do I do and what I want to ...
Where do you see yourself in 5 years?
有没有明确的职业定位和发展方向(表面)
你是不是会忠实于这个雇主(隐含)
What is your greatest strength?
你得优点是否是岗位和雇主需要的?
你能否表述清晰?
What are your weakness?
你的弱点和岗位需求不相关
你已经认识到你的弱点,并在努力改进
How would others describe you?
可以用“你的优势”这题的答案来回答。
同时它考察你是否有团队精神。
Why you, Not others?
1. 对岗位需求的理解正确 - 直到雇主在找谁
2. 对自己的优势很了解
1 和 2 有完全的匹配度
If you could choose any company,
where would you go?
你对自己的职业定位是否明确
测试你对整个行业的了解
测试你的就业动机
‘Do you have any question?’
问题的本身较问题
的答案更关键!
Job Related
Industry related
Can be answered by
the interviewer
How to deal with different interview
styles?
Phone Interview
Easy?
Assessment Center
Difficult?
CHECK LIST
Do you homework
Practice makes perfect
Bring a copy of resume
Honest is the best
‘STAR’ statement
Prepare a goo...
Reminder on Etiquette
Be Punctual – 15 min. earlier
Dress Accordingly
A Firm Handshake
Present a Positive Personal Image –...
What They are Looking for…
Hard working nature
Team worker
Critical thinking and quick learning
Proactive and motivate
Ada...
Let’s get Sink or Swim
Thank You and Good Luck
Selling not waiting to be on Sale
Thank You and Good Luck
shiwenj@cn.ibm.com
Appendix
Interview question:
•What are some of your strengths?
•Tell me about some of your skills that apply to this job.
...
Appendix
Question you can ask the interviewer:
Is there a structured career path at the company?
Can you describe the work...
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
Sos get offered 20101109 v1.0 20101109
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Sos get offered 20101109 v1.0 20101109

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  • 在销售学里,有个“决策人原则”。你想把一件东西卖出去,需要说服的不是产品的使用者,而是决定购买该产品的人。
    这个人也不见得就是采购单位的最高领导,可能只是一名采购专员。前者是最终决策人,后者是关键决策人。很多时候,关键决策人对一个订单重视与否,往往能直接影响最终决策人的判断。所以营销的时候,如果能抓住关键决策人的心理,往往能起到事半功倍的效果。
  • 把求职意向、联系方式等基本信息写清楚,并放在简历开头。
    自我评价:用几个词概括出自己的优势,差异性和契合性
  • 把求职意向、联系方式等基本信息写清楚,并放在简历开头。
    自我评价:用几个词概括出自己的优势,差异性和契合性
  • 我想告诉你的是,别再罗列课程了,除非你所学的是全国独一无二的,否则你写的就不再是你,而是你的专业!
  • 我想告诉你的是,别再罗列课程了,除非你所学的是全国独一无二的,否则你写的就不再是你,而是你的专业!
  • 我想告诉你的是,别再罗列课程了,除非你所学的是全国独一无二的,否则你写的就不再是你,而是你的专业!
  • 我想告诉你的是,别再罗列课程了,除非你所学的是全国独一无二的,否则你写的就不再是你,而是你的专业!
  • 我想告诉你的是,别再罗列课程了,除非你所学的是全国独一无二的,否则你写的就不再是你,而是你的专业!
  • 光有差异性,可能over qualified
    光有契合性,可能变成岗位描述
  • 简历就是“简单”
  • Responsibility as the captain of a varsity team can certainly
    produce leadership stories. Participating in an extracurricular activity,
    traveling for a semester abroad, or volunteering for a mentoring program
    are great sources for vignettes. Courses taken and projects
    completed, such as a complex financial spreadsheet, an engineering
    design, or a visual basic program are excellent examples. The key to
    being a top candidate is in the delivery—be focused, energetic, and
    exhibit passion.
  • Responsibility as the captain of a varsity team can certainly
    produce leadership stories. Participating in an extracurricular activity,
    traveling for a semester abroad, or volunteering for a mentoring program
    are great sources for vignettes. Courses taken and projects
    completed, such as a complex financial spreadsheet, an engineering
    design, or a visual basic program are excellent examples. The key to
    being a top candidate is in the delivery—be focused, energetic, and
    exhibit passion.
  • STAR
    Situation
    Task
    Action
    Result
  • Transcript of "Sos get offered 20101109 v1.0 20101109"

    1. 1. Sink or Swim – Get Offered Resume and interview skill training for ECNU students Joan Shi
    2. 2. Tough Interview Questions
    3. 3. Tough Interview Questions 年轻力壮, 求圣诞老人‘包养’ !
    4. 4. How to be ‘picked’
    5. 5. SellYourself!
    6. 6. But How?
    7. 7. 4 Steps
    8. 8. Sell You Define The product Determine The market Create The market plan Call the customer
    9. 9. ▸ Define the product ▸ Your value that you can add to your future ▸ The value can the employment brings to you ▸ Determine your market ▸ The first job is rarely the ideal job ▸ Your qualification might not be that fit, but don’t let that stop you ▸ Break the ‘lack of experience’ vicious cycle ▸ Do your own ‘due diligence’ ▸ Create your own market plan ▸ Define your goals and target audience ▸ Prepare your “name card’ – The resume ▸ Prepare your elevator speech – Who are you? ▸ Be visible – your promotion plan ▸ Do the customer call ▸ The interview
    10. 10. We Need CHANGE
    11. 11. Selling not waiting to be on Sale
    12. 12. Before we start to sell…
    13. 13. Question 1: What is most important thing to a sales man?
    14. 14. Your Client – the HR (多数情况)
    15. 15. •HR 很烦、很辛苦。 •HR 其实很温柔。 •HR 在找将来的‘同事’。 •HR 虽然不是最终决策人,但是他们是关 键决策人。
    16. 16. This time is different, because we will start preparation from our client’s point of view. 投其所好
    17. 17. Tough Interview Questions Question 2: What is resume used for?
    18. 18. 优不优秀? 合不合适?
    19. 19. Tough Interview Questions Question 2: How long will it take recruiter to read your resume?
    20. 20. Tough Interview Questions 15-20 sec.
    21. 21. Group Discussion: According to the previous answers, Try to define the most-wanted components to fit in an A4 paper
    22. 22. Must Have!! 个人信息 求职意向 教育背景和技能 工作和实习经验 资质和奖励 自我评价 “ 简历”两个字整个简 历中最多余的两个字 。
    23. 23. 不要 Sell 你的专业!上过课,不等于你的优势和技能。
    24. 24. 客户看的是可衡量、可比较 的结果
    25. 25. 不要把简历写成岗位描述。
    26. 26. Be Stand-out! Not on design, color, layout, photo… But on differentiation and match.
    27. 27. 差异性兼具契合性
    28. 28. RESUME CHECK LIST 美观整洁 内容有条理 – 倒序、由主到次 不要有错别字 不要把简历写成岗位描述 – 差异性和契合性 为你的顾客量体裁衣 – 岗位要什么,你留什么 – 岗位要什么,你加什么 – 即使没什么,也不能什么都写 不要夸大你的技能和成绩
    29. 29. K.I.S.S.
    30. 30. Be Professional at the 1st step
    31. 31. Stand out
    32. 32. Get the chance to meet
    33. 33. Tough Interview Questions Question 3: What is interview used for?
    34. 34. •To Verify: What you said is true What he/she thinks is true
    35. 35. Evidence
    36. 36. Being prepared is the best way to reduce anxiety and help ensure a successful job interview. 过关靠的是 实力和准备 ,不是运气
    37. 37. But How to prepare?
    38. 38. ▸ Your opportunity to shine ▸ Your abilities, talents, interests, personality, work experience, education, and motivation ▸ Informs you about the employer ▸ Employer needs, history, work environment, business activities, and future plans ▸ Let you know what you can improve Let’s think in another way 心态上的准备
    39. 39. What the interviewer wants to know: Can you do this job? 知识和技能匹配度 Will you do this job? 动力 Are you ‘promoteable’? 晋升空间 Are you a good fit to his company? 契合度 Will you work with the team? 团队契合度 Do you have adequate background? 相关工作和实习 经验 Pre-Interview Preparation
    40. 40. Employable Qualities - Top 10 Communication skill Analytical skill Computer skill Flexibility/Adaptability Strong work ethic Interpersonal skill Teamwork skill Problem solving skill Initiative Technical skill Pre-Interview Preparation
    41. 41. • Understand yourself - Determine your job objectives - Identify what you can offer to the employer - Review your resume or application •Understand the Job Role •Understand the company - Research your employer -Ask about the interview format (group or one- on-one) Pre-Interview Preparation
    42. 42. Types of questions you might encounter: About Yourself Open question (Tell me about yourself) Probing the resume Behavioral/Situational Role play About Company Understanding of the position Knowledge of News/Trends Knowledge of company Pre-Interview Preparation
    43. 43. Resume Questions: • Be prepared to elaborate on resume content • Know your resume inside and out – refer to it, when appropriate • Don’t apologize for shortcomings – focus on positives Pre-Interview Preparation
    44. 44. Behavioral Questions: • Best predictor of future is past behavior • Identify 6-8 situations that you dealt successfully • What skills/characteristics were demonstrated? • Prepare mental outline for each (STAR) • Choose most recent, most relevant, most powerful Pre-Interview Preparation
    45. 45. Behavioral Questions Samples: Tell me about a time when you… • you demonstrated leadership • faced an ethical dilemma • solved a difficult problem • took a risk and failed • served as a member of team Pre-Interview Preparation
    46. 46. Answer the Behavioral Questions by STAR: Tell me about a time when you… • you demonstrated leadership • faced an ethical dilemma • solved a difficult problem • took a risk and failed • served as a member of team Pre-Interview Preparation
    47. 47. What is ‘STAR’: • Situation • Task • Action • Results (BAR format: Background, Action, Result) Pre-Interview Preparation 你如何陈述比你 陈述的内容更关 键
    48. 48. I have no STAR Statement… Impossible • Part-time job • Internship • Volunteer work • Community • Extracurricular activity • A course you have taken Pre-Interview Preparation Focus Energetic How you make thing clearly expressed is more important!
    49. 49. I have no STAR Statement… Impossible Pre-Interview Preparation
    50. 50. Role play and scenario question: • If a difficult client walked in demanding a service that was not offered, how would you respond? • If you strongly disagree with your team member on a specific issue, what’s your reaction? • How would you pitch your company to someone who knew nothing about it? Pre-Interview Preparation
    51. 51. Case Interview: • Used to check candidates’ thinking process in action • Employer looks for a candidate who can • Ask the right question • Develop the logical approach to analysis an issue • Arrive at a recommendation Pre-Interview Preparation
    52. 52. PreparePrepare OpenOpen Resume reviewResume review and job matchand job match questionsquestions Behavioral basedBehavioral based questions (BBSI)questions (BBSI) ++ legal considerationslegal considerations Close InterviewClose Interview Evaluate the applicant / Document InterviewEvaluate the applicant / Document Interview Sell Value PropositionSell Value Proposition
    53. 53. Proper Attire: Conservative, well-groomed Dark suit Hose/Close-toe shoe Minimal jewelry During the Interview
    54. 54. 5 Minute Rules Most interviewers determine how they feel about the candidates within the first 5 minutes or less. During the Interview
    55. 55. Hand Shake: Start with a good smile Go for a thumb Firm, not strong Up and down, not side to side or back and forth 2-3 shakes are good During the Interview
    56. 56. Non-Verbal Communications: Keep good posture Remain professional, even if the interviewer is relax Lean towards interviewer, not back in chair Maintain appropriate eye contact Be aware of gestures During the Interview
    57. 57. Verbal Communications: Be aware of volume (not to soft, low or loud) Minimize your ‘filler’ words Think before you answer, clarify any confusion Be concise (STAR) During the Interview
    58. 58. During the Interview Answer the question well and ask good questions: Prepare 5 questions to ask before the interview Source to use to develop your questions: Job description Company website Google search
    59. 59. During the Interview 80/20 rules 问什么,答什么
    60. 60. If we have some answers prepared… Will it be less scary?
    61. 61. Tough Interview Questions
    62. 62. Tell me about yourself 自我认知、自我定位、表述清晰、销售自己的能力
    63. 63. Elevator Speech In 30 seconds – 2 minutes To introduce yourself and your talent
    64. 64. Elevator Speech – your first virtual business card In 30 seconds – 2 minutes Who are you? What do I do and what I want to do? Why am I so great?
    65. 65. Where do you see yourself in 5 years? 有没有明确的职业定位和发展方向(表面) 你是不是会忠实于这个雇主(隐含)
    66. 66. What is your greatest strength? 你得优点是否是岗位和雇主需要的? 你能否表述清晰?
    67. 67. What are your weakness? 你的弱点和岗位需求不相关 你已经认识到你的弱点,并在努力改进
    68. 68. How would others describe you? 可以用“你的优势”这题的答案来回答。 同时它考察你是否有团队精神。
    69. 69. Why you, Not others? 1. 对岗位需求的理解正确 - 直到雇主在找谁 2. 对自己的优势很了解 1 和 2 有完全的匹配度
    70. 70. If you could choose any company, where would you go? 你对自己的职业定位是否明确 测试你对整个行业的了解 测试你的就业动机
    71. 71. ‘Do you have any question?’ 问题的本身较问题 的答案更关键! Job Related Industry related Can be answered by the interviewer
    72. 72. How to deal with different interview styles?
    73. 73. Phone Interview Easy?
    74. 74. Assessment Center Difficult?
    75. 75. CHECK LIST Do you homework Practice makes perfect Bring a copy of resume Honest is the best ‘STAR’ statement Prepare a good question to ask Follow up with a “Thank You” letter, if possible
    76. 76. Reminder on Etiquette Be Punctual – 15 min. earlier Dress Accordingly A Firm Handshake Present a Positive Personal Image – 自信得体 Active Listening Be honest Thank Them Twice – both at the beginning and the end
    77. 77. What They are Looking for… Hard working nature Team worker Critical thinking and quick learning Proactive and motivate Adaptable Time management skill Last… Good education The Suitable, not the Best
    78. 78. Let’s get Sink or Swim
    79. 79. Thank You and Good Luck Selling not waiting to be on Sale
    80. 80. Thank You and Good Luck shiwenj@cn.ibm.com
    81. 81. Appendix Interview question: •What are some of your strengths? •Tell me about some of your skills that apply to this job. •What accomplishment do you feel most proud of? •What was your favorite class in school? •What do you consider to be your greatest failure? •How much do you know about our company? •What is the most difficult interpersonal situation you have had to deal with at work, and how did you handle it? •What do you expect to earn here? •Are you looking for a position in many other companies? •How would you describe your personality? •When would you be willing to start work? •What do you think you could accomplish in your first year here?
    82. 82. Appendix Question you can ask the interviewer: Is there a structured career path at the company? Can you describe the work environment here? What are some of the things you especially admire about the company? What attracted you to this organization? What does this company value the most, and how do you think my work for you will further these values? Recruiters want you to be successful. Ask them to coach you for the interviews they arrange. How do my skills compare with those of the other candidates you have interviewed? I have really enjoyed meeting with you and your team, and I am very interested in the opportunity. I feel my skills and experience would be a good match for this position. What is the next step in your interview process? Can you please tell me a little bit about the people with whom I’ll be working most closely?

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