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  • 1. Joanna Barclay Transformational Leadership TLC Facilitation joanna@tlcfacilitation.com How to transform business results and increase employee engagement and retention
  • 2. Core Business Challenges  How to attract, engage and retain top talent;  How to increase creativity, innovation, productivity and client satisfaction;  How to ensure values and ethics permeate the organization.
  • 3. High Performance Cultures are…..  Agile  Responsive  Adaptive  Resilient  Client Focused  Team Approach  Values Driven  Innovative  Sound Strategy  Clear Direction  Total Alignment  Financially Viable Talent Sustainability Excellence Ethics Resilience
  • 4. 21ST Century Operating Reality Terrorism Pandemics Looming Talent Shortages Poverty Reduction Resource Reductions Generational, Workforce Diversity Food Resilience Global Economy Water Shortages The significant problems we face cannot be solved at the same level of thinkingthat createdthem. Species Extinction
  • 5. - Fearful - Depressed - Anxious - Exhausted - Angry - Defeated - Defensive - Apathetic - Resentful - Sad • Burnout • Cost of mental health - 12% of bottom line • Consider wellness and personal development programs Effects of Stress… Un-resourceful States
  • 6. Evolution of Business Paradigms Manpower Agricultural Age 19001800 Information Age Intellectual Capital Industrial Age Quality of Product Consciousness Age Cultural Capital 2000
  • 7. How do they behave?  Earn “share of heart”  Large investment in culture  ‘WOW’ factor  “Doing good for all” centered visions  Alignment of all stakeholder needs Firms of Endearment (FoE) returned 1646% Over S&P500 for investors over a 15 yr period Loyalty, Respect, Integrity, Love, Joy, Authenticity, Empathy, Compassion Conscious Capitalism
  • 8. Culture and Brand Employee Perspective Customer Perspective Culture Values, Beliefs, Behaviors Who you are on the inside, looks a lot like who you are on the outside Do you consciously create your culture, or do you have a default, unconscious culture? Culture Brand
  • 9. The Value Chain Stakeholder Value Client Satisfaction Client Engagement Employee Engagement Culture Values Client satisfaction drives stakeholder value Client engagement drives client satisfaction Employee engagement drives client engagement Culture drives employee engagement Values drives culture
  • 10. Cultural Transformation Tools® (CTT) Cultural Values Assessment Powerful metrics which enable leaders to actively measure and manage cultures. They make the intangible, tangible. They link performance to culture. Leadership Values Assessment Supports CEO's and senior executives in broadening and strengthening their leadership skills. Barrett’s Value Centre 7 Levels of Consciousness Model
  • 11. Cultural Transformation Model Know and Understand Physiological Safety Love & Belonging Self-esteem Key Attributes: Makes it possible to translate qualitative data into quantitative data Provides a base-line measurement instrument for monitoring changes in the organizational culture Provides a method for measuring cultural capital
  • 12. www.valuescentre.com/pva Call for a free 30 minute coaching session. Change you business and life! For your free personal values assessment go to: Joanna Barclay Transformational Leadership TLC Facilitation joanna@tlcfacilitation.com (819) 661-3358 www.tlcfacilitation.com
  • 13. Best Employers have the Lowest Entropy Cultural Entropy Employee Engagement Tier 1 (Best) 5% 89% Tier 2 8% 76% Tier 3 15% 55% Tier 4 (Worst) 21% 40% This research of 163 organizations was carried out by Hewitt Associates and the Barrett Values Centre in 2008 Entropy – % of energy not available for work caused by stress or frustration
  • 14. Cultural Entropy Energy available for productive work Non-productive or destructive energy What does 41% entropy look like?
  • 15. About the TLEX Program… TLEX enhances energy, clarity of mind and creativity to advance individuals, while fostering strong collaboration and team dynamics with a commitment to excellence and to lay the foundation for organizational success Inspiring Individuals - Transforming Organizations 200+ Companies Globally for over 15 years
  • 16. TLEX model of transformational leadership With greater wellbeing, soft skills and emotional intelligence improve, leading to greater team cohesion. Team CohesionSoft Skills Wellbeing
  • 17. Why do 9 out of 10 strategic implementations fail? Plans, Vision, Strategy, Goal, Structure, Systems Habits Attitudes Traditions Feelings Fears Values Beliefs Culture eats strategy for breakfast…
  • 18. TLEX believes that organizational goals suffer when individual wellness and team cohesion break down. ORGANIZATIONAL ISSUES Individual burnout/fears Team breakdown
  • 19. TLEX model of change Team Cohesion and Social Intelligence Emotional Intelligence and Soft Skills Wellbeing Calm and stress free mind, healthy body Self-Mastery & Energy Vision & Inspiration Connectedness & Trust Forging relationship and coalitions, building trust EXCELLENCE
  • 20. * TLEX survey of more than 30 sample companies TLEX Participant Feedback
  • 21. Representative Client List 30,000 individual alumni “An extraordinary experience, which allows you to improve yourself and to step back and take decisions clearly.” Marketing Manager, General Electric “This has been an amazing experience. It will definitely have an impact on how I am going to live the rest of my life. I see a lot of positive change in the people around after doing this program.” Maribal Ariasa, Director, HR Maersk International TLEX works with a wide range of clients helping them address their unique challenges What people are saying “The connectedness and trust of the team has reached a new peak for which I am very grateful. This has resulted in a team driven for results not only for our organization but for each other." Denis Piché, Director, Public Works and Gov’t. Services Canada
  • 22. Cultural Transformation– Preparation 4. Define core values & behaviours in the organization 3. Revisit the existing vision & mission or engage in the 4 why’s process to create one 1. Commitment from leadership to the transformation process 2. Baseline measurement (CVA) of the organization & creation of performance scorecard How can we remain adaptable? How can we position ourselves for the future? How can we build our long-term resilience? 5. Develop the compelling Reasons for change
  • 23. Cultural Transformation - Implementation Why? 6. Personal Alignment Begins with the leadership team and later expands to the larger leadership group including managers and supervisors 7. Structural Alignment New employee/ Executive selection New employee/ Executive orientation Employee/executive performance evaluation Employee/executive promotion criteria Talent selection and development programmes Management development programmes Leadership development Programs Values Awareness programmes 8. Values Alignment Integrate the core values and behaviours of the organization into the executive and employee population. 9. Mission Alignment Integrate the vision and mission of the organization into the executive and employee population.
  • 24. Integrated Transformation ‘Me’ ‘We’ Internal External Behaviors Culture Systems Group Cohesion – Capacity for Collective Action & High Performance Personal Alignment Structural Alignment Values Alignment Mission Alignment Values
  • 25. Call to action When to engage in a Cultural Values Assessment …  There is a desire to become an employer of choice, and build a high performing organization.  Would like to increase in employee engagement and retention to enhance competitive advantage;  After a merger and acquisition to build a new culture;  Prior to strategic planning as part of an environmental scan;
  • 26. The ABC’s of High Performing Cultures Awareness
  • 27. Reflection  Key messages from presentation?  Questions or concerns?  What would you do if you knew you could not fail?  What new values would emerge that have not been used before?
  • 28. www.valuescentre.com/pva Call for a free 30 minute coaching session. Change you business and life! For your free personal values assessment go to: Joanna Barclay Transformational Leadership TLC Facilitation joanna@tlcfacilitation.com (819) 661-3358 www.tlcfacilitation.com
  • 29. Build Internal Cohesion • Small Group Values Assessments • Relationship Awareness Training • Strength Management & Conflict Resolution • Leading Teams Training • Strategic and Operational Planning • Meetings That Work Training Team Building The Facilitative Leadership Way • Leadership Values Assessment and Coaching • Leadership and Management Development • Relationship Awareness Training • Leading Self, Teams, & Organizations • Group Facilitation Methods • Transformational Leadership for Excellence Leadership Development Grow a Desired Culture • Organizational Readiness Environmental Scans • Facilitated Strategic Planning • Build Leadership Commitment - • Create a Compelling Change Story • Cultural Values Assessment – • Map and Measure Values and Behaviours Cultural Transformation Build a High Performing Culture • Transforming Employee Passion and Potential Into Collaborative Organizational Success • Transforming Business Result Through Values, Ethics and Leadership • How to Attract, Engage & Retain Top Talent Keynotes & Seminars Transforming Leadership Culture Services