About Edgewater Technology Technology Management Consulting Firm Focus on middle and Global 2000 market Founded in 1992 Headquartered in Wakefield, MA Publicly Traded (NASDAQ: EDGW) + 330 Employees Represented in over 33 states +1800 projects completed to date

Technology Management Consulting Firm

Focus on middle and Global 2000 market

Founded in 1992

Headquartered in Wakefield, MA

Publicly Traded (NASDAQ: EDGW)

+ 330 Employees

Represented in over 33 states

+1800 projects completed to date

Insurance Industry Practice Industry Segment P&C Insurance Companies Life and Annuity Insurers Disability Insurers Brokers and Agencies Insurance Marketplace Software Products & Services Trade Associations Insurance Clients

Industry Segment

P&C Insurance Companies

Life and Annuity Insurers

Disability Insurers

Brokers and Agencies

Insurance Marketplace Software Products & Services

Trade Associations

Insurance Clients

What is Web 2.0?

The Challenge: Can it work for Insurance? “ I can’t see any way that I’m going to see insurance as a social experience” “ I think our relationship with an insurance company is necessarily adversarial and one of mutual mistrust. Therefore it is impervious to social tools” Jeff Jarvis, his blog, 4/26/08 Overall, without surprise, the insurance industry has not adopted social tools. Jeremiah Owiang, on his blog. 4/26/08

This is NOT Web 2.0 for insurance

Web 2.0 is an attitude , not a technology . It’s about enabling and encouraging participation through open applications and services.

Web 2.0 Primary Components

Spheres of Web 2.0 Activities and Benefits Collaboration and Engagement Social Activity and Interaction Ease of doing Business , Anytime, Anywhere. Customer Satisfaction , Loyalty, reduced costs Build Relationships , get immediate feedback and gain Loyalty Visibility into Trends , opinions and problems. A chance to influence. Better Service and understanding of products and options Outlet to opinions , Risk Prevention advice and self expression For Customers For Insurers Self Service

Insurance Web Communication and Collaboration Landscape Public Website Agent White Label Client Self Service Agent Portal Client Self Service Employee Portal Insurance Related Public Forums Agent Collaboration: blogs, forums Employee Collaboration Client Collaboration Public Collaboration Agent - Client Collaboration Agent Blogs and Forums

Insurance Web 2.0 Trends and Opportunities

Agent Engagement & Collaboration Solicit Ideas and innovations Enhance portals with collaboration features

Our Mortal Enemy – Information Silos

What is a Mashup?

Enterprise Mashup Source: Visual Fusion

Insurance Mashups Risk Management Case Management Billing Policy Management Rating Collections Front Office Insurance Mashup Agent Client Insurer External Players

Social, Mobile and Location based applications Closest Hospital with directions Closest garage or towing service Iphone / Android Facebook / MySpace Be where your users are

Closest Hospital with directions

Closest garage or towing service

Alternative Business Models Peer to Peer lending is here Peer to Peer Insurance is coming P2P B2B http://www.peertopeerinsurance.com/

Peer to Peer lending is here

Peer to Peer Insurance is coming

P2P

B2B

Lessons Learned High User Expectations Agile approach and methodologies Biggest Challenges: Access to data LOB data consolidation Organizational rigidness

High User Expectations

Agile approach and methodologies

Biggest Challenges:

Access to data

LOB data consolidation

Organizational rigidness

Web 3.0 – The Semantic Web?