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Calibration Scoring Examples

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    Calibration Scoring Examples Calibration Scoring Examples Document Transcript

    • Week 5 Notes The month only has to be stated one time when reconfirming dates if it was confirmed in either the arrival or departure. Agent must ask prior to quoting rates if guest has been to the property before. If the group is sold out-the agent does not have to follow the 3 tier rate quote. Week 8 Notes For a today or tomorrow arrival, the agent needs to give a date in the needs analysis. It is fine to offer the confirmation number after the email confirmation is sent. Week 12 Notes The month only has to be stated one time when reconfirming dates if it was confirmed in either the arrival or departure and it is in the same month.
    • 2008 Dawn Jeanette Stacy Shirley Carrie Rick Julie Craig Week 19 88.32% 91.42% 77.94%
    • Elizabeth Mike N Mike M Consensus Variance 89.1 81.72% 91.42% 88.19 Err:502 Err:502 Err:502 Err:502 Err:502 Err:502 Err:502 Err:502
    • Mike N Craig Elizabeth Stacy Shirley Consensus Performance Area Q# question_detail 81.72% 77.94% 89.10% 88.32% 91.42% Answer Greeting 1 Yes Yes Yes Yes Yes Greeting 2 Yes Yes Yes Yes Yes Greeting 3 N/A Yes N/A Yes Yes Y Greeting 4 Yes Yes Yes Yes Yes Greeting 5 Yes No Yes Yes Yes Greeting 6 N/A No Yes Yes Yes Y Greeting 7 No No Yes No No N Greeting 8 N/A N/A Yes N/A N/A N/A Greeting 9 N/A N/A N/A N/A N/A Select Guest - Group 1 No No No No No Select Guest - Group 2 N/A N/A N/A N/A N/A Repeat Guest 1 No No No No N/A N/A Repeat Guest 2 N/A N/A N/A Yes N/A N/A Sales - Group 1 No Yes No Yes Yes Y Sales - Group 2 Yes Yes Yes Yes Yes Sales - Group 3 Yes Yes Yes Yes Yes Sales - Group 4 N/A N/A N/A N/A N/A Sales - Group 5 N/A N/A N/A N/A N/A Booking 1 Yes Yes Yes Yes Yes Booking 2 Yes Yes Yes Yes Yes Booking 3 Yes Yes No Yes Yes Y Booking 4 Yes Yes Yes Yes Yes Booking 5 Yes Yes Yes Yes Yes Booking 6 Yes Yes Yes Yes Yes Booking 7 Yes Yes Yes Yes Yes Booking 8 Yes Yes Yes Yes Yes Booking 9 Yes Yes Yes Yes Yes Booking 10 No No Yes No No N Booking 11 No Yes Yes Yes Yes Y Booking 12 Yes Yes Yes Yes Yes Recap 1 Yes Yes Yes Yes Yes Recap 2 Yes Yes Yes Yes Yes Recap 3 Yes Yes Yes Yes Yes Recap 4 Yes Yes Yes Yes Yes Recap 5 Yes Yes Yes Yes Yes Recap 6 Yes Yes Yes Yes Yes Recap 7 Yes Yes Yes Yes Yes Recap 8 Yes Yes Yes Yes Yes Recap 9 Yes Yes Yes Yes Yes Recap 10 No No Yes No No N Recap 11 Yes No Yes Yes Yes Y Recap 12 No No No No No Recap 13 Yes Yes Yes Yes Yes Recap 14 Yes Yes Yes Yes Yes Recap 15 Yes No Yes Yes Yes Y Customer Service - Group 1 N/A N/A Yes Yes Yes Y Closing - Group 1 Yes Yes Yes Yes Yes Closing - Group 2 Yes No Yes Yes Yes Y Professionalism 1 2 2 2 2 2 Professionalism 2 2 2 2 2 2 Professionalism 3 N/A 2 2 2 2.5 2 Professionalism 4 2 2 2 2 2 Professionalism 5 Yes N/A N/A N/A N/A N/A Professionalism 6 Yes Yes Yes Yes Yes Professionalism 7 Yes Yes Yes Yes Yes