A Story of Openness: How Faculty Partnerships Drive the LMS at UNC Charlotte

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A Story of Openness: How Faculty Partnerships Drive the LMS at UNC Charlotte

  1. 1. A Story of Openness: How Faculty Partnerships Drive the LMS Nicole Harris Caryl Gordon
  2. 2. Evaluation Brief History Spring 2007 Transition from WebCT to Blackboard Vista Spring 2008 Begin discussion of alternative LMS’. Evaluation committee formed. Fall 2008 Ran a limited pilot. 18 faculty, 30 courses Spring 2009 Fall 2009 Expanded pilot. Opened to campus. Fall 2010 Migration 90% complete.
  3. 3. Enhancement
  4. 4. Enhancement Review Process oTech team responds to instructor through forum. oRequests reviewed, researched, discussed by tech team. oMembers of the tech team meet with Moodle Enhancement Committee (comprised of faculty, library and lab support staff). oDiscuss which changes can be made and why. Opportunity to prioritize and schedule.
  5. 5. Challenges & Benefits of Open Process Challenges oManaging expectations oConstraints of an enterprise system oHuman error oComparisons between new LMS and old Benefits oStudents experience a better learning environment oRelationships fostered with faculty oMoodle power users willing to teach others
  6. 6. CTL Web Site Home Page
  7. 7. Calendar Events
  8. 8. Workshop Description
  9. 9. E-Learning Resources
  10. 10. Moodle
  11. 11. Moodle Resources
  12. 12. Moodle FAQ’s
  13. 13. FAQ Example
  14. 14. Moodle How-to Guides
  15. 15. How-to Guide Content
  16. 16. Moodle Video Tutorials
  17. 17. Video Content
  18. 18. Outages/Issues When issue detected: o Announcement to Message Center o Message on Moodle log in page o Contact hosting vendor When issue resolved: o Announcement to Message Center o Remove message on Moodle log in page o Cleanup phase with faculty and
  19. 19. Challenges and Benefits of Training & Support Challenges oTier 2 escalation oRelevant information in support ticket oReferencing the web site oComparisons between new LMS and old Benefits oFaster service oInformation on site driven by faculty oRelationships fostered with faculty oMoodle power users willing to work with us
  20. 20. Continued Efforts How do you… o involve faculty in decision-making process? o prepare instructors to teach with your LMS? o elicit feedback from instructors? o handle Tier 1 and Tier 2 support? o involve and engage adjunct faculty? o market changes, issues, and enhancements?

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