Coaching is defined as a relationship-based process that uses listening skills to help people increase their awareness, expectations, and sense of responsibility. Coaching differs from mentoring and counseling in that it focuses on the future, strengths, and potential rather than the past or problems. Effective coaching requires skills like asking questions, providing feedback, and various types of listening. The coaching process typically involves establishing the relationship, exploring key issues, determining priorities and action steps, providing support, and reviewing progress.

6. Essential Coaching Skills

9. Kolb’s Experiential Learning model

10. Coaching application of Kolb Action/ Experience Reflection Plan for new ways Experiment / application Where are there opportunities to use & develop this skill? How can I ensure success? What went well? What will you do different next time? What options exist? What other resources for options should be considered? What if . . . ? What contingencies need I plan for? What are the underlying principles? What are the key actions? What action will I take?

11. G.R.O.W.

15. Tom Crane – The Heart of Coaching

16. Coaching Process Review Relate Reflect Refocus Resource Coaching 101 Handbook - Page 3

17. Coaching Appointment Clarify Action Steps Celebrate and Evaluate Listen and Ask Questions Crystallize Key Issues

36. Use Curious Questions What do you want to know that you don’t know today? What are the training options available? What would “being fit” look like for you? How much exercise do you need each week? What will finishing the report give you? What topics will you include in the report? CURIOUS INFORMATION GATHERING

49. Coaching Process Review Relate Reflect Refocus Resource Coaching 101 Handbook - Page 3

60. RELATE Unit 1 (30 minutes) Page 7 Coaching 101 Handbook

64. REFLECT Unit 2 (60 minutes) Page 21 Coaching 101 Handbook

67. REFOCUS Unit 3 (40 minutes) page 35 in the Coaching 101 Handbook Coaching 101 Handbook

68. The key to increasing coaching effectiveness… …is preparation before the session!

71. RESOURCE and REVIEW Unit 4 (75 minutes) Resource - Page 49 Review - Coaching 101 Handbook

74. REVIEW Page 59 Coaching 101 Handbook

76. Coaching Process Review Relate Reflect Refocus Resource Coaching 101 Handbook - Page 3

77. Coaching Appointment Clarify Action Steps Celebrate and Evaluate Listen and Ask Questions Crystallize Key Issues