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NASH_iWIN_5.9.12

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  • It’s as if we’re all playing the Play-Doh game with people who live on the other side of the planet, creating utensils to help them eat a food we’ve often never tasted ourselves.\n
  • It’s as if we’re all playing the Play-Doh game with people who live on the other side of the planet, creating utensils to help them eat a food we’ve often never tasted ourselves.\n
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NASH_iWIN_5.9.12 NASH_iWIN_5.9.12 Presentation Transcript

  • Connecting Employers and Employees: Reviving the Phenomenon of Empathy John Nash University of Kentucky john.nash@uky.eduiwinRoundtable dLab.uky.eduMay 9, 2012
  • laboratory on design thinking in education innovation,creativity and design
  • surprise & delight
  • a service company that happens to sell shoes
  • a service organization that happens to educate kids
  • a service organization that happens to [do what you do]
  • creating something thatmeets your partner’s needs
  • create a utensil to help yourpartner eat their favorite food use the play-doh to rapidly prototype the utensil you may make more than one version of the utensilyou may interview your partner first, throughout, or not at all
  • reporting out who was your partner?what’s their favorite food? what did you make?
  • why do wedo this exercise?
  • 1. understanding other people can lead to interesting solutions Dev Patnaik
  • 2. this is how most things got made for most of human history Dev Patnaik
  • a rift has grownbetween producers and consumers Dev Patnaik
  • a rift can growbetween leaders and employees
  • “It’s much harder tosucceed when you createthings for people you don’tknow and whose lives seemalien to your own.”-Dev Patnaik
  • turn to your neighbor
  • discuss two things you could have done to build a better utensil for your partner
  • empathy
  • need finding
  • agency is the capacity ofa person to act in a world.
  • employee agency is thecapacity of an employee to have a voice in their work life.
  • employees who have a voice are better able to express their needs
  • having your needs met where you don’t expect itsurprises and delights
  • turn to your neighbor
  • what is an example ofemployer empathy you can share with the group?
  • Hasso Plattner Institute of Design, Stanford University
  • Hasso Plattner Institute of Design, Stanford University
  • design thinking Hasso Plattner Institute of Design, Stanford University
  • dLab.uky.edujohn.nash@uky.edu twitter: @jnash