×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

First Call Resolution How to Do it...

by Sr. Operation Research Analytic Manager on Aug 26, 2011

  • 2,644 views

I will provide you with a systematic process to implement and sustain successful FCR in your company. The following aspects and areas should be considered in First Call Resolution analysis with the ...

I will provide you with a systematic process to implement and sustain successful FCR in your company. The following aspects and areas should be considered in First Call Resolution analysis with the Six Sigma Methodology.

Statistics

Views

Total Views
2,644
Views on SlideShare
2,644
Embed Views
0

Actions

Likes
3
Downloads
161
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

First Call Resolution How to Do it... First Call Resolution How to Do it... Document Transcript