1. Civil Recovery For More Information, Contact: Janice McCort Director Business Development The Zellman Group, LLC [email_address] (516)474-4070
2. The Zellman Group <ul><li>Civil Recovery Are You Still Writing Off Theft Loss? Retail and hospitality chains sustain loss every day; not only from outright theft, but from the cost of protecting themselves and pursuing perpetrators. Although civil laws enable retailers to recover money damages above and beyond merchandise, bringing offenders to justice can be difficult and costly, especially when crossing state lines. The broad-based security and loss prevention skills of The Zellman Group culminate in a civil recovery practice that delivers timely, cost-effective collection results. </li></ul>B E C A U S E Y O U N E E D T O K N O W
3. What is Civil Recovery? <ul><li>Civil recovery is the company’s right to apply for civil damages or penalties under state statutes for retail theft. Civil recovery encompasses civil demand (shoplifting) and employee restitution (employee theft). The Zellman Group’s nationwide network of attorneys and automated computer tracking methodology assures you the ability to pursue civil recovery throughout the US. </li></ul>B E C A U S E Y O U N E E D T O K N O W
4. Benefits <ul><li>The Zellman Group performs all recovery processes so you don't need to get involved in the detail of legal matters </li></ul><ul><li>Simple one-stop provider for all recovery efforts </li></ul><ul><li>No additional fees for you, and payment plans for the offender to help increase your collection revenue </li></ul><ul><li>Excellent communication and individualized processes </li></ul><ul><li>The Zellman Group offers competitive rates for successful collection of restitution and civil demand revenue. </li></ul>
5. Contact Procedures <ul><li>Letters – A minimum of three letters are sent for both civil demand and/or employee restitution. Letters are sent certified mail where required by state law. Partial payment letters are sent for all cases with outstanding and overdue balances, and release letters are sent where required by state law. • Calls – Multiple manual phone calls are made on all cases with no response after the first letter, provided a phone number is available. All calls will be compliant with the guidelines of the Fair Debt Collection Practices Act (FDCPA). The Zellman Group does not use an auto-dialer. • Payments – Payment plans are negotiated in accordance with client guidelines. Settlements may include an immediate payment of a reduced amount, based on your policies. Many payment types are accepted, including bank drafts and all major credit cards. </li></ul>
6. Services <ul><li>Civil demand (shoplifting) </li></ul><ul><li>Employee restitution (employee theft) </li></ul><ul><li>“ Of Counsel “ attorneys are utilized in the most active states </li></ul><ul><li>Litigation and court filings </li></ul><ul><li>Promissory notes, court ordered restitution and all related legal needs </li></ul><ul><li>Multiple payment plans for offenders </li></ul><ul><li>“ Live” state of the art online reports to track your recovery and project your future collections! </li></ul>
7. Integration <ul><li>The Zellman Group builds strategic alliances with the most popular case management applications, including RuMe's APIS and LP Software's LPMS. This technology allows corporate and store personnel to quickly and easily submit case information to our law offices. We can also accept feeds from home-grown case management systems, and faxed or e-mailed cases. </li></ul>
8. Computerized Tracking Cases are fed into our state-of-the-art tracking system and letters are generated within hours of receipt. Schedules for letters and calls are automatically produced and followed. Tracking and progress reporting is accessible via web for complete information visibility. Advanced skip trace technology automatically searches for correct addresses and reports submitted bad addresses. Forecast reports for future collections are automatically posted.
9. FAQ’s • Civil demand pertains specifically to shoplifting. When a shoplifter is caught, the retailer can demand the individual be liable for the security costs of apprehension. • Employee restitution pertains to employee theft. An apprehended employee can be legally enjoined to sign a promissory note for return or repayment of the stolen goods. • Most states allow for additional fines to reimburse retailers for the costs of protecting and recovering the merchandise, even when the merchandise has been returned. • Parents are usually considered liable for payment when a child commits retail theft. • Civil demand is based upon evidence of theft, and can be pursued without criminal prosecution in most states.
10. Thank You ! For More Information, Contact: Janice McCort Director Business Development The Zellman Group, LLC [email_address] (516)474-4070