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Managed Services Infographic

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Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, …

Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, Production Support and lifecycle build/maintenance activities. The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client or customer. The person or organization that accepts and provides the managed service is regarded as the service provider or MSP.

A managed services provider (MSP) is typically an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. Most MSPs bill an upfront setup or Transition and an ongoing flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs. Managed Service Providers (MSPs) sometimes are contracted to manage multiple staffing vendors and to measure their effectiveness in filling positions according to a customer's standards and requirements. In effect, the MSP serves as a "neutral" party that offers the customer a complete workforce solution while ensuring efficient operation and leveraging multiple staffing companies to obtain competitive rates. MSPs typically use a Vendor Management System (VMS) as a software tool to provide transparency and efficiency — along with detailed metrics to the user — related to every aspect of the contingent and contract workforce. The model has proven its usefulness in the private sector, notably among Fortune 500 companies, and is poised to become more common in the government arena.
MSPs often use specialized software, in order to control and deploy managed services to their customers known as Remote Monitoring and Management (RMM) software. Examples of such software include Continuum, Managed Workplace, N-able, PacketTrap, Nimsoft and CentraStage.

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  • Thanks for the update - you are absolutely correct on the SBS dates. I was thinking about when they renamed it from BackOffice and it really picked up steam.
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  • Thanks for the share!
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  • Thanks for compiling this excellent infographic. We'll share it to our various SMM channels. We'd seen some of these stats talked about last week at ChannelCon, but it's great to have everything in one place. You did a terrific job!
    The only thing you may want to update: Microsoft Small Business Server should be moved all the way back to the beginning of the timeline (1997). By 1999, SBS was on its 2nd version (SBS 4.5) and set the foundation for managed services with its Server Status Tool. Please feel free to reach out to our co-founder @Joshua_Feinberg if you ever want to talk more about the early days of SBS -- and why its absence today leaves a gaping hole in a market that was already highly fragmented.
    Thanks again for sharing and helping to put the state of managed services in perspective.
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  • 1. Largestgrowthopportunitiesreportedin MobileDeviceManagement,ManagedPrint, andBusinessContinuity NetworkManagement SecurityManagement ServerManagement Software/Patching StorageManagement DesktopManagement EmailEmail NetworkManagement SecurityManagement ServerManagement Software/Patching StorageManagement DesktopManagement EmailEmail HelpDesk DatabaseManagement Customappdev ApplicationManagement BusinessContinuity/DR ManagedPrint MobiledeviceMgmtMobiledeviceMgmt HelpDesk DatabaseManagement Customappdev ApplicationManagement BusinessContinuity/DR ManagedPrint MobiledeviceMgmtMobiledeviceMgmt Waitingtosee impactofcloud Focusingoncore competencies 4 1% 3 1% UnsureofROI 2 5 % Lackin-house expertise 17 % Protectcustomerbase 61% Increasesalesrevenue 57% Minimizefinancialrisk 52% Buildrecurringrevenue 52% Serviceutilization 52% Penetratenewaccounts48% Gettomarketquickly 42% Controlallofoffering 40% 92%ofcustomers understandManagedServices. 46%ofcustomersreport “mature”understanding Inworldwide spendingfor IToutsourcing $ 2 5 1B Worldwide businessprocess outsourcing marketCAGR growth +5 .3 % ManagedServiceProvidersWorldwide3 0 ,0 0 0 Intelannounces Wake-on-LAN enablingPC’s toberemotely managed Connectwise launcheson- premisesPSA Autotask launchescloud basedPSA MSP Alliance formed Kaseya launches RMM N-Able launches RMM Microsoft announces Small Business Server Level Platforms launches RMM MSP University starts classes Intel announces vPro MSPPartners community launched MSPMentor burstsonto thescene 1997 1998 1999 2000 20012002 2003 2004 2005 2006 2007 2008 Managedservicesisthepracticeof outsourcingday-to-dayITmanagement responsibilitiesasastrategicmethodfor improvingoperations.Thiscaninclude outsourcingProductionSupportand lifecyclebuild/maintenanceactivities.

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