Asq 111209 John M Cachat People And Process Driven Software For Quality Management

People and Process Driven Software for Quality Management Discussion ASQ Elyria Chapter Nov 12, 2009 Presented By John M. Cachat, General Manager Cachat & Associates

Participant Needs and Wants
Current QMS computerization efforts
What is working?
What is not working?
Would it be helpful if…..

The Old Software Paradigm Confession of an Software Executive
I used to think that it is all about the data and reporting
I used to think the people just need to deal with it, learn the “app”
I accepted extensive software training as how it is done (initial & on-going)
Until a customer challenged this paradigm
John M. Cachat Ex Chairman and Founder of IQS, Inc .

The New Software Paradigm Technology Process People

The Challenge - Paradigm Shift
How do I engage people that never log into an “software app?”
Do things through the most well known interface in the world – email?
Zero based training – I don’t even know that I am using an “app”
Provide people with a link from email that asks them to do something, they do it, and the “app” does the rest

What is BPM?
Designing, Executing And Optimizing Cross-functional Business Activities That Incorporate People, Application Systems And Even Business Partners
Forrester Research In contrast to just “workflow management”

BPM – The Role of Technology
Cross Functional Processes
(Human to Human)
Integration with Business Systems
(Human to System)
Software Integration
( System to System)
Integration with Business Partners
(Customer, Suppliers, Internal)

Ability to quickly build and modify web forms
Ability to work offline – forms and emails
“Smart Forms” – different workflows are performed based on what is entered
Ability to start with simple workflows and improve over time
This would be cool…

Change Management Example
Change Request – should we do this and if yes, then a
Change Notice – to get everything updated for the change, and then a
Change Order – go ahead and implement the change.
Change Verification – did we get what we expected

Manufacturing Example ERP - Planning Systems PLM – Engineering Systems MES – Execution Systems Document Driven Data Driven CRM / SRM Legacy BPM

Delivered through Email (On and Off Line)

Start With Something Easy To Explain That Is Labor Intensive
Travel Request
Vacation Request
Service Request
Time Card
Payroll Changes / Deductions
Performance Reviews
Meeting Agenda & Minutes
Purchase Requisitions
You will obtain rapid adoption by every administration person

Copyright ShareVis 2009

Then Look at More Complex Processes
Nonconformance Reports
Corrective Action Requests
New Product Launch
Supplier Management

Quality Processes

Product Launch Process
Each Process Consists of Workflows and Forms That Can Be Modeled To Reflect The Business Rules
Copyright ShareVis 2009 Direct update Update after approval

Improvement Stages STAGE I Quality Control Process Capability Quality Assurance Lean Six Sigma Prevention Prediction Zero Defects STAGE II STAGE III
Equal to the Competition
Advanced Planning for Quality
Employee Involvement
Improved Customer Satisfaction
Outcomes Measurement
Quality Systems
Variation Reduction
Waste Elimination
Surpassing the Competition
Competence in Quality
Customers First
Defect Elimination
Employee Empowerment
High Customer Satisfaction
Quality Culture
Shifting Culture Problem Solving SPC Sustainable Improvement Systems Thinking Copyright © 2007 3P Partners a DL Shumar & Associates Company
Chasing the Competition
“ Fire-Fighting”
Containment
Detect and Inspect
Financially Stressed
Low Customer Satisfaction
Safety Issues
ISO Registration
DEGREE OF EFFORT PACE OF CHANGE ISO Registration

Participant Needs and Wants
Current QMS computerization efforts
What is working?
What is not working?
Would it be helpful if…..

Asq 111209 John M Cachat People And Process Driven Software For Quality Management

by John Cachat on Nov 12, 2009

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Asq 111209 John M Cachat People And Process Driven Software For Quality Management — Presentation Transcript