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Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
Ward North American
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Ward North American

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  • 1. Ward North American <ul><li>“ The Perfect Partnership” </li></ul><ul><li>All brand or product names are trademarks or registered marks of their respective owners. </li></ul><ul><li>Ward North American is an equal opportunity employer and values the diversity of its people. </li></ul><ul><li>Ward North American proprietary and confidential. </li></ul>
  • 2. <ul><li>“ Quality by Design” </li></ul><ul><li>Your Global Relocation Solution </li></ul>Ward North American
  • 3. <ul><li>The difference is… </li></ul>
  • 4. Passion for Quality <ul><li>100% Pack & Haul Fleet </li></ul><ul><li>Ward University Training Development </li></ul><ul><li>100+ Dedicated Pack & Haul Units </li></ul><ul><li>Multiple Locations </li></ul><ul><li>State-of-the-Art Facilities </li></ul>
  • 5. Superior Execution <ul><li>Drivers compensated for superior service </li></ul><ul><li>40 hour minimum classroom training for all Ward North American employees, through the Ward University program </li></ul><ul><li>Fleet labor managed by corporate policy </li></ul><ul><li>Mandatory Criminal Background Checks and Drug Testing on every Ward employee </li></ul>
  • 6. Centralized Customer Service Team <ul><li>Direct Communication between Fleet Operations and Customer Service Team </li></ul><ul><li>Accurate “Real-time” updates to transferee </li></ul><ul><li>Customer service team matched to your company culture </li></ul><ul><li>Team members cross-trained to manage multiple accounts </li></ul><ul><li>Trained & empowered to make immediate financial decisions in the best interest of your transferee </li></ul>
  • 7. Relocation Services <ul><li>Domestic Relocation </li></ul><ul><li>International Relocation </li></ul><ul><li>Office & Industrial Relocation </li></ul><ul><li>Warehouse, Storage & Distribution </li></ul>
  • 8. Client Services <ul><li>Transferee Feedback </li></ul><ul><li>Customized Management Reporting </li></ul><ul><li>Enabling Technology </li></ul><ul><li>Personal Attention </li></ul>
  • 9. Awards & Accomplishments <ul><li>Origin Services Award (2004, 2005, 2006, 2007) </li></ul><ul><li>Overall Quality Award (2002, 2003, 2004, 2005, 2006, 2007) </li></ul><ul><li>Hauling Excellence Award (2003, 2004, 2005, 2007) </li></ul><ul><li>Customer Choice Quality Award (2003, 2004, 2005, 2006, 2007) </li></ul><ul><li>Customer Choice Quality Award – Int’l (2004, 2005, 2006, 2007) </li></ul><ul><li>Texas Instruments Supplier Excellence Award (2005, 2007) </li></ul><ul><li>and………….. </li></ul>
  • 10. Every year one recipient is selected out of over 500 North American Van Lines agents for excellence in the following categories- Sales Growth, Overall Quality, Superior Customer Service, giving back to the network Agent of the Year 2002! Agent of the Year 2003! Agent of the Year 2004! Agent of the Year 2005! Agent of the Year 2006! Agent of the Year 2007! Agent of the Year 2008!
  • 11. Quality by Design <ul><li>Our quality is in our people </li></ul><ul><ul><li>Experienced </li></ul></ul><ul><ul><li>Knowledgeable </li></ul></ul><ul><ul><li>Dependable </li></ul></ul><ul><ul><li>Loyal </li></ul></ul>
  • 12. Our Vision <ul><li>To be recognized as the most customer-focused provider of quality relocation services anywhere in the world. </li></ul>
  • 13. <ul><li>San Antonio </li></ul><ul><li>Dallas </li></ul><ul><li>Austin </li></ul><ul><li>Killeen </li></ul><ul><li>Phoenix </li></ul><ul><li>Houston – Winter 2009 </li></ul><ul><li>Washington DC – Spring 2010 </li></ul>Ward Locations
  • 14. Our Clients <ul><li>AAFES </li></ul><ul><li>AT&T </li></ul><ul><li>Burlington Northern Santa Fe </li></ul><ul><li>Cancer Therapy Research Center </li></ul><ul><li>Chic Fil A </li></ul><ul><li>Harland Clarke </li></ul><ul><li>DPR Construction </li></ul><ul><li>EDS/Excellerate HRO </li></ul><ul><li>Episcopal Diocese of West Texas </li></ul><ul><li>Exxon Mobil </li></ul><ul><li>GameStop </li></ul><ul><li>Golden Corral </li></ul><ul><li>HEB Grocery </li></ul><ul><li>Hitachi Consulting </li></ul><ul><li>Hyundai Motor Manufacturing </li></ul><ul><li>Kinetic Concepts </li></ul><ul><li>Nustar Energy LLP </li></ul><ul><li>Hyundai Motor Manufacturing </li></ul><ul><li>Kinetic Concepts </li></ul><ul><li>Nustar Energy LLP </li></ul><ul><li>Pilgrim’s Pride </li></ul><ul><li>Primacy Relocation </li></ul><ul><li>San Antonio Spurs </li></ul><ul><li>State Farm Insurance </li></ul><ul><li>SW Foundation for Biomedical Research </li></ul><ul><li>Tesoro Petroleum </li></ul><ul><li>Texans Credit Union </li></ul><ul><li>Texas Instruments </li></ul><ul><li>THS Sports </li></ul><ul><li>Cartus / USAA </li></ul><ul><li>Valero Energy </li></ul>
  • 15. Contacts <ul><li>Kevin Kish – Senior VP National Sales </li></ul><ul><ul><li>903-581-0303 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Kate Houston – Director of Client Services </li></ul><ul><ul><li>210-270-6527 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>

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