Era Mainframe Mini PC Internet ??? Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A A web thing ??? trans process document page managed Best Digital known IBM MicrosoZ Google ??? Equipment company Content Image Document Content mgmt Microﬁlm ??? Mgmt Mgmt Mgmt focus
Systems of Engagement Social and Era Mainframe Mini PC Internet Cloud Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A A web An thing trans process document page interac9on managed Best Digital known IBM MicrosoZ Google Facebook Equipment company Content Social Image Document Content mgmt Microﬁlm Business Mgmt Mgmt Mgmt focus Systems
A technology How do I sell inﬂec9on into this point change?
What is the MOST signiﬁcant business driver for your interest in ECM? Text KEYWORD to 22333 9% Compliance – (vs. 20% for bigs) 2% Compe99ve advantage 27% Improve eﬃciency – (vs. 20% for bigs) 6% Mi9gate risk – (vs. 11% for bigs) 7% Enable collabora9on 7% Improve customer service 8% Reduce costs 4% Faster turnaround/Improved response 28% Op3mize bus proc – (vs. 20% for bigs)
What are the TWO most signiﬁcant factors in evalua9ng a vendor? Text KEYWORD to 22333 36% Ease of use 14% IT infrastructure/support loading 28% Ease of integra3on 18% Reliability of soZware 21% Breadth of func9onality 16% Match to our type of business 13% Ini9al investment cost 24% Total cost of ownership over 3me
What are the TWO most signiﬁcant content issues facing you? Text KEYWORD to 22333 – VOTE TWICE! 9% Collabora9on and E2.0 20% Integra3on of mul3ple repositories 15% SharePoint deployment 29% Implemen3ng ERM 21% Agreeing to corporate taxonomy or ﬁleplan 13% SharePoint governance 13% Enterprise search 21% GeUng an ECM project oﬀ the ground 7% Moving to an integrated BPM platorm 9% Long term archive 23% Managing emails as records