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Open Text Content World - Executive Summit presentation
 

Open Text Content World - Executive Summit presentation

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A look at the future of social business systems and the accelerating role that mobile will play in their deployment

A look at the future of social business systems and the accelerating role that mobile will play in their deployment

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    Open Text Content World - Executive Summit presentation Open Text Content World - Executive Summit presentation Presentation Transcript

    • Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
    • Who is AIIM and why should you care? AIIM.org/research 2
    • AIIMcommunities.org 3
    • AIIM.org/training – email me at johnmancini@aiim.org 4
    • Contact AIIM to schedule a 1 day System of Engagement briefing •  The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps. •  Send an email to Atle Skjekkeland, Vice President of AIIM at Askjekkeland@aiim.org to check available dates. •  Agenda •  Enterprise Computing 2010-2020 •  Improving your competitive advantage •  System of Records meet System of Engagements •  Implications for Enterprise IT •  Stairway to heaven for customer conversions •  Stairway to heaven for operational productivity •  Stairways of investments •  Next step
    • Understanding markets in transition 6 Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
    • 7
    • AIIM Task Force For more information -- http://www.aiim.org/futurehistory Understanding Markets in Transition 8
    • Image source = http://www.directimpactnow.com/ 9
    • Photo source = http://www.flickr.com/photos/sergemelki/349312861/ 1 -- A short history of ECM 10
    • 2 -- Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 11
    • 3 -- A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 12
    • Photo source = http://www.flickr.com/photos/sergemelki/349312861/ A short history of ECM 13
    • A Short History of ECM – The Early Days Solutions expensive and complicated. Adoption driven by the business. Use case, not ROI critical. Ease of use doesn’t matter. Adoption departmental in large organizations. 14
    • ECM in the Past Decade Web technologies. Explosion of risk concerns. Entry of SharePoint. User frustration with cost and complexity. Rise of Saas and Open Source options. 15
    • Systems of Record Command and control Transaction-oriented Document-centric User learns system Security is key issue 16 Source = AIIM and TCG Advisors
    • Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 17
    • You Say You Want a Revolution Consumer Technologies and the Enterprise Enterprise IT Consumer IT On Hold On Fire 18 Source = AIIM and TCG Advisors
    • The Big Disconnect How can it be that I am so powerful as a consumer and so lame as an employee? How disruptive will Consumer IT be to Enterprise IT? Source = AIIM and TCG Advisors
    • A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 2 0
    • Systems of Engagement Emerge Systems of Record Systems of Engagement Command and control Collaborative Transaction-oriented Interaction-oriented Document-centric User-centric User learns system System learns user Security is key issue Privacy is key issue 21 Source = AIIM and TCG Advisors
    • Issues raised by emergence of SOE 1  “Nobody has figured this out” 2  “Whether the CIO wants it or not, it is coming in.” 3  “Expectations are that there should be no training.” 4  “Going forward, there will be a need for the consumer- based technologies, workforce coming in will have different expectations.” 5  “The whole industry is changing and changing very fast.” 6  “Technology is not available to make sense of all this information. There is no technology that is able to make the information relevant.” 22 Source = AIIM and TCG Advisors
    • Mobile is where these trends converge What the heck will “control” mean in this new world? 23
    • Content consumption device
    • “Mobile file cabinet” device
    • Scanning and capture device
    • Social networking device
    • Process redefinition device
    • Location-aware device
    • What the heck will “control” mean in this new world? 35
    • [Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
    • Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year
    • Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?
    • Do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
    • How long do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
    • How and when do I move it from the external site to an internal archive? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
    • Whose job is it to do this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
    • Will this ever really get done? Do we care? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
    • Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com