Mobility: The Key Accelerator
for Systems of Engagement


•  John Mancini
•  President, AIIM

    twitter = @jmancini77   ...
Who is AIIM and why should you care?




AIIM.org/research

2
AIIMcommunities.org


3
AIIM.org/training – email me at johnmancini@aiim.org

4
Contact AIIM to schedule a 1 day
  System of Engagement briefing
•  The briefing will explain the AIIM roadmaps in more de...
Understanding markets in transition




6       Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
7
AIIM Task Force




    For more information -- http://www.aiim.org/futurehistory



Understanding Markets in Transition
8
Image source = http://www.directimpactnow.com/


 9
Photo source = http://www.flickr.com/photos/sergemelki/349312861/




1 -- A short history of ECM




10
2 -- Consumer revolution & enterprise IT




     http://www.flickr.com/photos/hisgett/3206494453/



11
3 -- A “future” history of ECM




                  Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/



...
Photo source = http://www.flickr.com/photos/sergemelki/349312861/




A short history of ECM




 13
A Short History of ECM – The Early Days
Solutions expensive and complicated.

Adoption driven by the business.

Use case, ...
ECM in the Past Decade
Web technologies.

Explosion of risk concerns.

Entry of SharePoint.

User frustration with cost an...
Systems of Record

      Command and control

      Transaction-oriented

       Document-centric

       User learns syst...
Consumer revolution & enterprise IT




     http://www.flickr.com/photos/hisgett/3206494453/



17
You Say You Want a Revolution
Consumer Technologies and the Enterprise




          Enterprise IT                       C...
The Big Disconnect
     How can it be that I am so
   powerful as a consumer and so
      lame as an employee?

     How d...
A “future” history of ECM




                 Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/




2
0
Systems of Engagement Emerge
     Systems of Record                 Systems of Engagement

      Command and control      ...
Issues raised by emergence of SOE
     1    “Nobody has figured this out”
     2    “Whether the CIO wants it or not, it i...
Mobile is where these trends converge

 What the heck will “control” mean in this
 new world?



23
Content consumption device
“Mobile file cabinet” device
Scanning and capture device
Social networking device
Process redefinition device
Location-aware device
What the heck will “control” mean in this new
 world?




35
[Social content on external sites] will
be archived and retained for the
required period of time in
accordance with the DI...
Non-administrative incoming/outgoing and
internal correspondence, in any media,
pertaining to or arising from the routine
...
Dear Sir/Madam:

I am looking into starting a goat dairy farm. What
licenses do I need and where can I find the
guidelines...
Do we need to keep
      this?




          Photo source = http://www.flickr.com/photos/
          marcobellucci/35345164...
How long do we
need to keep this?




          Photo source = http://www.flickr.com/photos/
          marcobellucci/35345...
How and when do I
 move it from the
 external site to an
 internal archive?




           Photo source = http://www.flick...
Whose job is it to do
       this?




           Photo source = http://www.flickr.com/photos/
           marcobellucci/35...
Will this ever really
     get done?

   Do we care?




           Photo source = http://www.flickr.com/photos/
         ...
Mobility: The Key Accelerator
for Systems of Engagement


•  John Mancini
•  President, AIIM

    twitter = @jmancini77   ...
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Open Text Content World - Executive Summit presentation
Upcoming SlideShare
Loading in...5
×

Open Text Content World - Executive Summit presentation

2,998

Published on

A look at the future of social business systems and the accelerating role that mobile will play in their deployment

Published in: Business, Technology, Sports
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,998
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
48
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Open Text Content World - Executive Summit presentation

  1. 1. Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
  2. 2. Who is AIIM and why should you care? AIIM.org/research 2
  3. 3. AIIMcommunities.org 3
  4. 4. AIIM.org/training – email me at johnmancini@aiim.org 4
  5. 5. Contact AIIM to schedule a 1 day System of Engagement briefing •  The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps. •  Send an email to Atle Skjekkeland, Vice President of AIIM at Askjekkeland@aiim.org to check available dates. •  Agenda •  Enterprise Computing 2010-2020 •  Improving your competitive advantage •  System of Records meet System of Engagements •  Implications for Enterprise IT •  Stairway to heaven for customer conversions •  Stairway to heaven for operational productivity •  Stairways of investments •  Next step
  6. 6. Understanding markets in transition 6 Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
  7. 7. 7
  8. 8. AIIM Task Force For more information -- http://www.aiim.org/futurehistory Understanding Markets in Transition 8
  9. 9. Image source = http://www.directimpactnow.com/ 9
  10. 10. Photo source = http://www.flickr.com/photos/sergemelki/349312861/ 1 -- A short history of ECM 10
  11. 11. 2 -- Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 11
  12. 12. 3 -- A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 12
  13. 13. Photo source = http://www.flickr.com/photos/sergemelki/349312861/ A short history of ECM 13
  14. 14. A Short History of ECM – The Early Days Solutions expensive and complicated. Adoption driven by the business. Use case, not ROI critical. Ease of use doesn’t matter. Adoption departmental in large organizations. 14
  15. 15. ECM in the Past Decade Web technologies. Explosion of risk concerns. Entry of SharePoint. User frustration with cost and complexity. Rise of Saas and Open Source options. 15
  16. 16. Systems of Record Command and control Transaction-oriented Document-centric User learns system Security is key issue 16 Source = AIIM and TCG Advisors
  17. 17. Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 17
  18. 18. You Say You Want a Revolution Consumer Technologies and the Enterprise Enterprise IT Consumer IT On Hold On Fire 18 Source = AIIM and TCG Advisors
  19. 19. The Big Disconnect How can it be that I am so powerful as a consumer and so lame as an employee? How disruptive will Consumer IT be to Enterprise IT? Source = AIIM and TCG Advisors
  20. 20. A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 2 0
  21. 21. Systems of Engagement Emerge Systems of Record Systems of Engagement Command and control Collaborative Transaction-oriented Interaction-oriented Document-centric User-centric User learns system System learns user Security is key issue Privacy is key issue 21 Source = AIIM and TCG Advisors
  22. 22. Issues raised by emergence of SOE 1  “Nobody has figured this out” 2  “Whether the CIO wants it or not, it is coming in.” 3  “Expectations are that there should be no training.” 4  “Going forward, there will be a need for the consumer- based technologies, workforce coming in will have different expectations.” 5  “The whole industry is changing and changing very fast.” 6  “Technology is not available to make sense of all this information. There is no technology that is able to make the information relevant.” 22 Source = AIIM and TCG Advisors
  23. 23. Mobile is where these trends converge What the heck will “control” mean in this new world? 23
  24. 24. Content consumption device
  25. 25. “Mobile file cabinet” device
  26. 26. Scanning and capture device
  27. 27. Social networking device
  28. 28. Process redefinition device
  29. 29. Location-aware device
  30. 30. What the heck will “control” mean in this new world? 35
  31. 31. [Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
  32. 32. Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year
  33. 33. Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?
  34. 34. Do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  35. 35. How long do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  36. 36. How and when do I move it from the external site to an internal archive? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  37. 37. Whose job is it to do this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  38. 38. Will this ever really get done? Do we care? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  39. 39. Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×