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A look at the future of social business systems and the accelerating role that mobile will play in their deployment

A look at the future of social business systems and the accelerating role that mobile will play in their deployment

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  • 1. Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
  • 2. Who is AIIM and why should you care? AIIM.org/research 2
  • 3. AIIMcommunities.org 3
  • 4. AIIM.org/training – email me at johnmancini@aiim.org 4
  • 5. Contact AIIM to schedule a 1 day System of Engagement briefing •  The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps. •  Send an email to Atle Skjekkeland, Vice President of AIIM at Askjekkeland@aiim.org to check available dates. •  Agenda •  Enterprise Computing 2010-2020 •  Improving your competitive advantage •  System of Records meet System of Engagements •  Implications for Enterprise IT •  Stairway to heaven for customer conversions •  Stairway to heaven for operational productivity •  Stairways of investments •  Next step
  • 6. Understanding markets in transition 6 Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
  • 7. 7
  • 8. AIIM Task Force For more information -- http://www.aiim.org/futurehistory Understanding Markets in Transition 8
  • 9. Image source = http://www.directimpactnow.com/ 9
  • 10. Photo source = http://www.flickr.com/photos/sergemelki/349312861/ 1 -- A short history of ECM 10
  • 11. 2 -- Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 11
  • 12. 3 -- A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 12
  • 13. Photo source = http://www.flickr.com/photos/sergemelki/349312861/ A short history of ECM 13
  • 14. A Short History of ECM – The Early Days Solutions expensive and complicated. Adoption driven by the business. Use case, not ROI critical. Ease of use doesn’t matter. Adoption departmental in large organizations. 14
  • 15. ECM in the Past Decade Web technologies. Explosion of risk concerns. Entry of SharePoint. User frustration with cost and complexity. Rise of Saas and Open Source options. 15
  • 16. Systems of Record Command and control Transaction-oriented Document-centric User learns system Security is key issue 16 Source = AIIM and TCG Advisors
  • 17. Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 17
  • 18. You Say You Want a Revolution Consumer Technologies and the Enterprise Enterprise IT Consumer IT On Hold On Fire 18 Source = AIIM and TCG Advisors
  • 19. The Big Disconnect How can it be that I am so powerful as a consumer and so lame as an employee? How disruptive will Consumer IT be to Enterprise IT? Source = AIIM and TCG Advisors
  • 20. A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 2 0
  • 21. Systems of Engagement Emerge Systems of Record Systems of Engagement Command and control Collaborative Transaction-oriented Interaction-oriented Document-centric User-centric User learns system System learns user Security is key issue Privacy is key issue 21 Source = AIIM and TCG Advisors
  • 22. Issues raised by emergence of SOE 1  “Nobody has figured this out” 2  “Whether the CIO wants it or not, it is coming in.” 3  “Expectations are that there should be no training.” 4  “Going forward, there will be a need for the consumer- based technologies, workforce coming in will have different expectations.” 5  “The whole industry is changing and changing very fast.” 6  “Technology is not available to make sense of all this information. There is no technology that is able to make the information relevant.” 22 Source = AIIM and TCG Advisors
  • 23. Mobile is where these trends converge What the heck will “control” mean in this new world? 23
  • 24. Content consumption device
  • 25. “Mobile file cabinet” device
  • 26. Scanning and capture device
  • 27. Social networking device
  • 28. Process redefinition device
  • 29. Location-aware device
  • 30. What the heck will “control” mean in this new world? 35
  • 31. [Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
  • 32. Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year
  • 33. Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?
  • 34. Do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  • 35. How long do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  • 36. How and when do I move it from the external site to an internal archive? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  • 37. Whose job is it to do this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  • 38. Will this ever really get done? Do we care? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/
  • 39. Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com