Open Text Content World - Executive Summit presentation

Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com

Who is AIIM and why should you care? AIIM.org/research 2

AIIMcommunities.org 3

AIIM.org/training – email me at johnmancini@aiim.org 4

Contact AIIM to schedule a 1 day System of Engagement briefing •  The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps. •  Send an email to Atle Skjekkeland, Vice President of AIIM at Askjekkeland@aiim.org to check available dates. •  Agenda •  Enterprise Computing 2010-2020 •  Improving your competitive advantage •  System of Records meet System of Engagements •  Implications for Enterprise IT •  Stairway to heaven for customer conversions •  Stairway to heaven for operational productivity •  Stairways of investments •  Next step

Understanding markets in transition 6 Photo source = http://www.flickr.com/photos/ellenm1/3861396678/

AIIM Task Force For more information -- http://www.aiim.org/futurehistory Understanding Markets in Transition 8

Image source = http://www.directimpactnow.com/ 9

Photo source = http://www.flickr.com/photos/sergemelki/349312861/ 1 -- A short history of ECM 10

2 -- Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 11

3 -- A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 12

Photo source = http://www.flickr.com/photos/sergemelki/349312861/ A short history of ECM 13

A Short History of ECM – The Early Days Solutions expensive and complicated. Adoption driven by the business. Use case, not ROI critical. Ease of use doesn’t matter. Adoption departmental in large organizations. 14

ECM in the Past Decade Web technologies. Explosion of risk concerns. Entry of SharePoint. User frustration with cost and complexity. Rise of Saas and Open Source options. 15

Systems of Record Command and control Transaction-oriented Document-centric User learns system Security is key issue 16 Source = AIIM and TCG Advisors

Consumer revolution & enterprise IT http://www.flickr.com/photos/hisgett/3206494453/ 17

You Say You Want a Revolution Consumer Technologies and the Enterprise Enterprise IT Consumer IT On Hold On Fire 18 Source = AIIM and TCG Advisors

The Big Disconnect How can it be that I am so powerful as a consumer and so lame as an employee? How disruptive will Consumer IT be to Enterprise IT? Source = AIIM and TCG Advisors

A “future” history of ECM Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/ 2 0

Systems of Engagement Emerge Systems of Record Systems of Engagement Command and control Collaborative Transaction-oriented Interaction-oriented Document-centric User-centric User learns system System learns user Security is key issue Privacy is key issue 21 Source = AIIM and TCG Advisors

Issues raised by emergence of SOE 1  “Nobody has figured this out” 2  “Whether the CIO wants it or not, it is coming in.” 3  “Expectations are that there should be no training.” 4  “Going forward, there will be a need for the consumer- based technologies, workforce coming in will have different expectations.” 5  “The whole industry is changing and changing very fast.” 6  “Technology is not available to make sense of all this information. There is no technology that is able to make the information relevant.” 22 Source = AIIM and TCG Advisors

Mobile is where these trends converge What the heck will “control” mean in this new world? 23

Content consumption device

“Mobile file cabinet” device

Scanning and capture device

Social networking device

Process redefinition device

Location-aware device

What the heck will “control” mean in this new world? 35

[Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.

Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year

Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?

Do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/

How long do we need to keep this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/

How and when do I move it from the external site to an internal archive? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/

Whose job is it to do this? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/

Will this ever really get done? Do we care? Photo source = http://www.flickr.com/photos/ marcobellucci/3534516458/

Mobility: The Key Accelerator for Systems of Engagement •  John Mancini •  President, AIIM twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com

http://www.digitallandfill.org	51
http://aiim.typepad.com	37
http://web1.conversationminer.com	2
http://www.slideshare.net	1
http://koleksisoalan.blogspot.com	1
http://www.mobilemonday.no	1

Open Text Content World - Executive Summit presentation

by John Mancini on Nov 10, 2010

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Open Text Content World - Executive Summit presentation — Presentation Transcript