Mapping the Future of Enterprise IT and Enterprise Capture

by John Mancini on Jan 19, 2011

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Keynote presentation originally delivered at Kofax Transform, focuses on the evolution of Enterprise IT into the social space (and the creation of "systems of engagement", and the impact this will have...

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Mapping the Future of Enterprise IT and Enterprise Capture — Presentation Transcript

Mapping the Future ofEnterprise IT and Enterprise Capture

Mapping the Future ofEnterprise IT and Enterprise Capture
John ManciniPresident, AIIME-mail: johnmancini@aiim.orgTwitter: @jmancini77
Blog = Digital Landfill

www.aiim.org

To get a copy of all original reports used in this presentation, text
AIIM and your email to 22333.
Like this…
AIIM johnmancini@aiim.org
22333

To get a copy of all original reports used in this presentation,text AIIMand your email to 22333.

A Future History of Content Management

Systems of Record

Systems of Record
Command and control
Transaction-oriented
Document-centric
Limited deployment
Central IT-provisioned
The Last Two Decades of Enterprise IT

The flow of IT innovation during the past two decades

Seth Godin:
“It’s human nature to imagine that the future will be just like the present, but with cooler uniforms and flying cars.”

1 -- real time connectivity
2 -- smart & geo-aware mobile devices
3 -- ubiquitous & cheap bandwidth

The flow of IT innovation over the past 5 years…

Technology touches everyone.
Everyone carries technology expectations into the workplace.
Why do I feel so powerful as a consumer and so lame as an employee?
Photo source = http://www.flickr.com/photos/notionscapital/5225049493/

How Does This Change CEO Expectations of IT?
Reinvent Customer Relationships
Honor your customers above all else
Use two-way communication to stay in sync with customers
Profit from the information explosion
Build Operating Dexterity
Simplify whenever possible
Manage systemic complexity
Promote a mindset of being fast and flexible
Be “glocal”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
Systems of Engagement

Invest in new Systems of Engagement.
Do this by reducing the cost of our legacy systems.
But don’t forget to keep us out of trouble.
The New CIO Imperative

Systems of Engagement

Systems of Engagement
Systems of Record

The Next Decade of Enterprise IT
Systems of Engagement
Systems of Record
Command and control
Open and accessible
Transaction-oriented
Interaction-oriented
Document-centric
User-centric
Limited deployment
Ubiquitous deployment
Central IT-provisioned
Self-provisioned

Enterprise Capture and Systems of Engagement

1 -- Systems of Engagement reinforce the need for vigilance in getting rid of paper.

Organizations continue to print, copy and fax more than a trillion pages of office paper each year.
-- Infotrends
Photo source = http://www.flickr.com/photos/mcfarlandmo/3274597033/

Organizations use paper printouts to archive 62% of important documents.
-- CNN, 3-18-2010

12 billion pages will be generated via printing from mobile devices.
Printable web content will increase 3X by 2012.
-- The Independent, 10-20-2010
Photo source = http://www.flickr.com/photos/tomsun/3859690596/

Would you say that the consumption of paper and/or number of photocopies in your organization is…
SOURCE = AIIM, N=418, 10+emps, no trade

2 -- Systems of Engagement remind us how far we still have to go re: enterprise capture.

A mature technology, but deployment still in its infancy…
Many organizations – especially SMEs – are only just arriving at an awareness of capture…
Many larger organizations familiar with capture from a departmental “scan to archive” perspective are only just beginning to explore enterprise capability…

How would you describe the highest level of image capture maturity in your business unit?
Source = AIIM, N=418, 10+emps, no trade

Which of your enterprise systems are capture enabled and integrated at a process level?
Source = AIIM, N=342, 10+emps, no trade

What payback period would you say you have achieved or are likely to achieve from your investments in scanning and capture?
Source = AIIM, N=343

Scanning
DM
Capture
Workflow
ERM
Collaboration
Ent Search
Forms
BPM
E-discovery
None
In your organization, which three of the following aspects of ECM have produced the highest return on investment?
(Max. THREE)
Source = AIIM, N=306

3 -- Systems of Engagement remind us that capture needs to be integrated into our social and collaboration strategy, or we will wind up back in the land of silos.

37%
“SharePoint is our first significant implementation of ECM.”
Source = AIIM, N=436 SharePoint using or planning

58%
“We are not using SharePoint to store scanned image files.”
Source = AIIM, N=436 SharePoint using or planning

9%
“We are using images in SharePoint in a workflow environment.”
Source = AIIM, N=436 SharePoint using or planning

4 -- Systems of Engagement will force us to change the way we think about control and governance.

Systems of Engagement
Systems of Record
Governance
Classification
Compliance
Technology
Security
Standards and Best Practices

How do our concepts of control and governance need to change to deal with the new world of systems of engagement?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

How can organizations balance collaboration and agility with security and privacy considerations?

Given that technology policy and regulation always lag technology practice, what kind of obstacles do outdated policies and regulations pose to rapid implementation of social business systems?

In an environment in which we increasingly expect employees to be available 365/24/7, how do we deal with the inevitable resultant blurring of lines between what is organizational and what is personal?

To get a copy of all original reports used in this presentation, text
AIIM and your email to 22333.
Like this…
AIIM johnmancini@aiim.org
22333

Mapping the Future ofEnterprise IT and Enterprise Capture
John ManciniPresident, AIIME-mail: johnmancini@aiim.orgTwitter: @jmancini77
Blog = Digital Landfill

Mapping the Future of Enterprise IT and Enterprise Capture

by John Mancini on Jan 19, 2011

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Mapping the Future of Enterprise IT and Enterprise Capture — Presentation Transcript