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Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
Is IT Really the Villain? - Future of Technology in the Enterprise
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Is IT Really the Villain? - Future of Technology in the Enterprise

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Is IT the Villain? - The Future of Technology in the Enterprise -- A summary of my keynote presentation at the CITE Conference and Expo in San Francisco. How do organizations deal with the advantages …

Is IT the Villain? - The Future of Technology in the Enterprise -- A summary of my keynote presentation at the CITE Conference and Expo in San Francisco. How do organizations deal with the advantages of social, mobile, and consumer technologies without losing control?

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  • 1. Thoughts on the IT Organization of the Future Keynote presentation, 6-4-13 John Mancini, AIIM, AIIM.org
  • 2. • John Mancini = @jmancini77 • President, AIIM = AIIM.org • Digital Landfill blog = DigitalLandfill.org Note: Links in Presentation are Live
  • 3. Note: Links in Presentation are Live Some free AIIM DIY Guides… ECM Collaboration & Social Business Social Business Assessment Records Management Best Practices Automating Content-Intensive Processes Automating ERM with SharePoint Effectively Organizing Content Scanning/Capture Requirements
  • 4. How Do We Usually Define the “Business” of IT?
  • 5. http://www.flickr.com/photos/mxmstryo/4033816209 “We’re in the complex systems business.”
  • 6. “We’re in the technology provisioning business.”
  • 7. “We’re in the enforcing policies business.”
  • 8. “We’re in the security business.”
  • 9. “We’re in the help desk business.”
  • 10. Era Years Focus Best known company Content mgmt focus Mainframe 1960-1975 A batch trans IBM Microfilm Mini 1975-1992 A dept process DEC Image Mgmt PC 1992-2001 A document Microsoft Document Mgmt Internet 2001-2009 A web page Google Content Mgmt Systems of Record
  • 11. Era Years Focus Best known company Content mgmt focus Mainframe 1960-1975 A batch trans IBM Microfilm Mini 1975-1992 A dept process DEC Image Mgmt PC 1992-2001 A document Microsoft Document Mgmt Internet 2001-2009 A web page Google Content Mgmt Social and Cloud 2009- Interactions Facebook and Twitter Smart Content Systems of Record Systems of Engagement
  • 12. Source: Geoffrey Moore, Escape Velocity
  • 13. “For the next generation of knowledge workers, entering the workplace often feels like entering a computer science museum.” Ray Wang, “Coming to Terms with the Consumerization of IT,” Harvard Business Review Blog
  • 14. Survey by HBR, Economist, CEB, Intel, TNS Global “57% of the executives expect their IT function to change significantly over the next three years, and 12% predict a complete overhaul of IT.” “Almost half of CEOs rate their CIOs negatively in terms of understanding the business and understanding how to apply IT in new ways to the business.” “Only a quarter of executives feel their CIO is performing above his or her peers.” “Almost half of CEOs feel IT should be a commodity service purchased as needed.” Source: “The IT Conversation We Should Be Having,” HBR Blogs
  • 15. The current narrative in the consumerization story – IT is the villain.
  • 16. We need a new narrative…
  • 17. How Must We REDEFINE the “Business” of IT?
  • 18. It’s not as simple as people wanting to use an iPad for business purposes…
  • 19. …and it’s not as simple as saying, “Let’s bring Facebook into the enterprise.”
  • 20. IT must change to help address these changes… Is/Current Will Be/Future IT focused on cost reduction. IT focused on value creation. Senior Execs tech oblivious. Senior Execs tech aware. Complexity guarantees security. Simplicity guarantees security. Mobile & social differentiators. Mobile & social are features. Systems bought with CAPEX. Systems bought with OPEX. Pure tech skills = value. Tech skills in context = value.
  • 21. IT needs change from a “railroad builder” to a “taxicab company”… Don’t lay track, take users on trips.
  • 22. We must change our focus – “We are in the business of information logistics.”
  • 23. Note: Links in Presentation are Live Some free AIIM DIY Guides… ECM Collaboration & Social Business Social Business Assessment Records Management Best Practices Automating Content-Intensive Processes Automating ERM with SharePoint Effectively Organizing Content Scanning/Capture Requirements

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