Information Management: An Oxymoron

Slide 1: INFORMATION MANAGEMENT: AN OXYMORON? 5 considerations in making control of your documents and content a priority for your organization.

Slide 2: DATA FROM AIIM SURVEYS OF END USERS FOR DETAILS, GO TO: WWW.AIIM.ORG/ INDUSTRYWATCH

Slide 3: “MANAGING INFORMATION” IS AN OXYMORON FOR MOST ORGANIZATIONS

Slide 4: What the heck have we done to ourselves? “Information management” has become a whirlwind in which we have deployed technology without really managing it.

Slide 5: WE HAVE A LONG WAY TO GO BEFORE OUR BUSINESS DOCUMENTATION CATCHES UP WITH ALL THE ELECTRONIC “STUFF” IN OUR ORGANIZATIONS.

Slide 6: 52% ON A SCALE OF 1 (TERRIBLE) TO 10 (EXCELLENT) THE PERCENTAGE EVALUATING THEIR OVERALL EFFECTIVENESS IN MANAGING ELECTRONIC INFORMATION AS 5 OR LESS.

Slide 7: 50% “HOW WELL DO YOUR IT PEOPLE UNDERSTAND ELECTRONIC RECORDS?” 1= “THEY KNOW NOTHING” 10= “THEY ARE COMPLETELY COMPETENT” % 5 OR LESS

Slide 8: THE MORE I KNOW THE MORE WORRIED I GET KNOWLEDGEABLE SAMPLE (FROM AIIM AND ARMA) ONLY “FAIR” OR “MARGINAL” = 33% HOW EFFECTIVE IS FROM GENERAL POPULATION YOUR RM ONLY “FAIR” OR “MARGINAL” = 10% PROGRAM?

Slide 9: AND IT WILL GET WORSE CONTENT TYPES AND VOLUME EXPLODING WITH RISE OF SOCIAL NETWORKING YES, EVEN MANCINI IS ON FACEBOOK.

Slide 10: SECOND, THE RISKS OF MISMANAGING INFORMATION ARE INCREASINGLY EXPONENTIALLY

Slide 11: THE RULES RELATED TO MANAGING ELECTRONIC INFORMATION HAVE CHANGED... THE “FEDERAL RULES OF CIVIL PROCEDURE” HAVE YOU CHANGED TO MEET THIS REQUIREMENT?

Slide 12: 31% IMAGINE YOU ARE BEING SUED...HOW LONG WOULD IT TAKE TO FIND ALL THE INFORMATION RELATED TO THAT PERSON? % MORE THAN ONE MONTH

Slide 13: 47% HOW CONFIDENT ARE YOU THAT YOUR ELECTRONIC INFORMATION IS ACCURATE, TRUSTWORTHY, AND ACCESSIBLE? % “SLIGHTLY CONFIDENT” OR “NOT CONFIDENT AT ALL”

Slide 14: HOW WOULD YOU DESCRIBE YOUR EFFECTIVENESS IN MANAGING THE FOLLOWING TYPES OF ELECTRONIC INFORMATION?

Slide 15: “COMPLETE CHAOS” 23% -- HARD DRIVES 35% -- PORTABLE DEVICES 30% -- E-MAIL

Slide 16: THIRD, THE BENEFITS OF APPLYING INFORMATION ARE INCREASINGLY EXPONENTIALLY

Slide 17: DURING THE NEXT FIVE YEARS, WHICH OF THESE TRENDS DO YOU EXPECT TO HAVE A MAJOR IMPACT ON THE PROFITABILITY OF YOUR COMPANY? MCKINSEY SAMPLE OF SENIOR EXECUTIVES

Slide 18: Growth of public sector 26 Social backlash against business 27 New business mgmt approaches 48 Shifting industry structures 52 Business and social interactions 62 Natural resource constraints 40 Global talent and markets 58 Ease of information access 76 Regional shifts 63 Emerging economy growth 63

Slide 19: FOURTH, DON’T MAKE “ECM” A PRIORITY FOR YOUR ORGANIZATION. REALLY.

Slide 20: What do you really need? Think carefully about how and why you make IT purchases.

Slide 21: Think in terms of what you are trying to accomplish, not technologies. “ECM” is still a relatively new term.

Slide 22: 25% “I HAVE HEARD OF THE TERM ECM WITH REGARDS TO INFORMATION MANAGEMENT.” SELL THE BUSINESS RESULT, NOT THE TECHNOLOGY.

Slide 23: AND LASTLY, LEARN FROM THOSE THAT HAVE GONE BEFORE YOU

Slide 24: TOP THREE PROBLEMS IN MANAGING A RECORDS OR DOCUMENT IMPLEMENTATION (14 CHOICES)... 40% UNDERESTIMATED PROCESS AND ORGANIZATIONAL ISSUES 31% LACK OF KNOWLEDGE AND TRAINING 31% UNEVEN USAGE DUE TO POOR GOVERNANCE

Slide 25: WHAT KIND OF HELP CAN YOU GET FROM AIIM?

Slide 26: WORLD CLASS TRAINING BASED ON INDUSTRY BEST PRACTICES

Slide 27: AIIM IS THE LARGEST PROVIDER OF DOCUMENT AND RECORDS-RELATED TRAINING IN THE WORLD. WE FOCUS ON ALL THE UNMANAGED ELECTRONIC “STUFF” IN YOUR ORGANIZATION.

Slide 29: WWW.AIIM.ORG/TRAINING COMMITTED TO HELPING YOU CONNECT PEOPLE, PROCESSES AND INFORMATION