In the social, mobile and cloud era, what does it take to be an Information Professional?

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Summary of massive changes underway in the enterprise IT marketplace being driven by social, mobile, and cloud, and the implications of these changes on what it means to be an information …

Summary of massive changes underway in the enterprise IT marketplace being driven by social, mobile, and cloud, and the implications of these changes on what it means to be an information professional.

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  • 1. In the social, mobile and cloud era, what does it take to be an Information Professional? John Mancini President, AIIM http://www.flickr.com/photos/globalx/4864001692In association with:
  • 2. johnmancini@aiim.org @jmancini77 blog = DigitalLandfill.org If you are an information professional, AIIM is where you belong. www.aiim.org/certification Text … AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organizationIn association with:
  • 3. A short introduction and personal history of technology Text … AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organizationIn association with:
  • 4. In association with:
  • 5. In association with:
  • 6. In association with:
  • 7. In association with:
  • 8. "Despite  the  euphoria  of  Internet   enthusiasts  and  the  hyped-­‐up   selling  palaver  of  some  web   services  providers,  we  remain   uncertain  as  to  the  long-­‐run  substan<ve  benefits  the  Internet   will  bring  to  businesses  and  to   individual  users.…un<l  the   webmeisters  persuade  us   otherwise,  well  hang  on  to  our   CDs  and  floppies,  along  with  the  aperture  cards  and  other  imaging   ar<facts  that  have  served  our  corporate  and  personal  purposes   so  cost-­‐effec<vely  in  the  past."  
  • 9. Systems of Record.In association with:
  • 10. Era   Mainframe   Mini   PC   Internet         Systems of Record Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009         Typical   A  batch   A  dept   A   thing   A  web  page         trans   process   document   managed  Best  known   Digital   IBM   MicrosoK   Google         company   Equipment   Content   Image   Document   Content   Microfilm        mgmt  focus   Mgmt   Mgmt   Mgmt  
  • 11. A technology inflection point.Page In association with: 12
  • 12. Social everywhere.http://www.flickr.com/photos/mymollypop/ 2645589819
  • 13. Social everywhere. § Outside the firewall… § 1,330 years worth of time spent every day on Facebook. § 800M Facebook users. § 50% log in on any day. § 250M photos uploaded per day. § Inside the firewall (per AIIM Industry Watch)… § Only 38% have an enterprise social strategy. § But 27% now view social as infrastructure.In association with:
  • 14. Mobile everywhere. http://www.flickr.com/photos/scottvanderchijs/4912947547In association with:
  • 15. Mobile everywhere. § Explosive growth § Mobile subscribers have grown from 719M in 2000 (60% in developed world) to 5.6 billion today (70% in the developing world). § Only 835M out of 5.6 billion devices are smartphones. § Inflection Points § q2:10 - Windows operating systems < 50% of Internet enabled devices. § q4:10 - smartphones + tablets > notebooks + desktops.In association with:
  • 16. Mobile everywhere. Legacy Discontinuity (per AIIM, Making the Most of Mobile – Content on the Move) § 94% have deployed mobile access to email, but < 30% have mobile access to enterprise systems – ECM, CRM, ERP. § 37% have no mobile ECM access; a further 30% rely on conventional web interface. § Only 47% allow personal devices to access company data, but most in a policy void.In association with:
  • 17. Records, meet engagement.In association with:
  • 18. Systems of Engagement Social  and   Era   Mainframe   Mini   PC   Internet   Cloud   Systems of Record Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   An   thing   A  web  page   trans   process   document   interacNon   managed  Best  known   Digital   IBM   MicrosoK   Google   Facebook   company   Equipment   Social   Content   Image   Document   Content   Microfilm   Business  mgmt  focus   Mgmt   Mgmt   Mgmt   Systems  
  • 19. Considera<on   Systems  of  Record   Systems  of  Engagement  Focus   TransacNons   InteracNons  Governance   Command  &  Control   CollaboraNon  Core  Elements   Facts  &  Commitments   Ideas  &  Nuances  Value   Single  Source  of  Truth   Discovery  &  Dialog  Standard   Accurate  &  Complete   Immediate  &  Accessible  Content   Authored   Communal  Primary  Record  Type   Documents   ConversaNons  Searchability   Easy   Hard  Usability   User  is  trained   User  “knows”    Accessibility   Regulated  &  Contained   Ad  Hoc  &  Open  RetenNon   Permanent   Transient  Policy  Focus   Security  (Protect  Assets)   Privacy  (Protect  Users)  
  • 20. So this must be the golden age § So this must be the golden age for IT professionals. § Right? § Right?In association with:
  • 21. Self-LoathingIn association with:
  • 22. Just Plain LoathingIn association with:
  • 23. So this must be the golden age Why?In association with:
  • 24. Information sprawl. http://www.flickr.com/photos/paytonc/79973436In association with:
  • 25. Revolutionary expectations. “Revolution doesn’t happen whensociety adopts new technologies—it happens when society adopts new behaviors.” --Clay Shirkyhttp://www.flickr.com/photos/6argoo3a/6253592631
  • 26. So this must be the golden age We need to think about the information “profession” differently.In association with:
  • 27. It’s all about information, not plumbing. http://www.flickr.com/photos/mxmstryo/4033816209In association with:
  • 28. The Future of RM §  …as records management rarely supports direct revenue generation, most executives perceive it as an administrative cost center…the strategic relevancy of the records management function has taken a slight dip… (ARMA/Forrester, 2011) §  44% of records managers are not included in the IT strategic planning process, including requirements definitions and vendor selection – up from 35% in 2009 (ARMA/Forrester, 2011) §  The inability of our profession to come to grips with the explosion of electronic records will spell the doom of the profession. In many organizations, that omission has made us irrelevant. (Patrick Cunningham, CRM, 2010)In association with:
  • 29. The Future of RM The TECHNOLOGY skills gap – 4 or 5 on 5 pt scale BPM 27% IT and integration 11% Records Managers and Librarians WCM 7% N=168, 2009 AIIM/Oracle survey ECM 26% RM 80%In association with:
  • 30. The Future of IT §  IT is not providing a sustainable competitive advantage, just as having electricity does not provide a sustainable advantage when everyone has it. Within business organizations, the IT person who survives will focus on business, innovating, doing data analysis, business development, management functions and outsourcing IT since IT is just a commodity like electricity. Ø (Coldstreams.com 2011, reporting on IEEE seminar) §  The problem is that not enough people know how to use the new tools of the Internet, mobile, and cloud computing. The workforce as a whole does not have the right mix of skills. (Maurice Mugambe, 2011) §  The IT worker needed by businesses … for the future needs to be multi- skilled – with a mixture of technical skills combined with strong business and communication skills. (World of Work, 2011)In association with:
  • 31. The Future of IT The business skills gap – 4 or 5 on 5 pt scale Ops Mgmt 35% LOB 34% WCM 23% IT support and mgmt, Sys Admin, Developers RM 27% N=138, 2009 AIIM/Oracle survey IT and integration 62%In association with:
  • 32. The emerging information professional § The vast majority of organizations see the need to manage information as an enterprise resource rather than in separate "silos," departments or systems, but they dont know how to begin to address the challenge, as it is so large... § Professional roles focused on information management will be different to that of established IT roles. § An "information professional" will not be one type of role or skill set, but will in fact have a number of specializations. Ø Deb Logan and Regina Casonata, GartnerIn association with:
  • 33. In association with:
  • 34. PROFESSIONAL  CERTIFICATION  covering  the   broad  based  body  of  knowledge  that  every   informa<on  professional  needs  to  understand.   DOMAINS   FOCUS  AREAS   Enterprise  search,  Business  intelligence,  Master   Access/  Use   data  management,  Text  analy<cs   Informa<on  capture,  BPM,  KM,  Email   Capture/Manage   management,  Content  management   Collabora<on,  Social  media,  Info  workplace,  IM,   Collaborate/Deliver   Telecommu<ng  support,  Web  conferencing   Security,  RM,  Data  privacy,  DRM,  Archiving,   Secure/Preserve   eDiscovery   Info  architecture,  Technical  architecture,  Cloud  Architecture/Systems   compu<ng,  Mobile  apps,  Websites  and  portals   Strategic  planning,  Building  business  case,  Impl   Plan/Implement   planning,  Req  def,  Solu<on  design,  Change  mgmt  
  • 35. In association with:
  • 36. In association with:
  • 37. We  have  only  just  begun.  
  • 38. johnmancini@aiim.org @jmancini77 blog = DigitalLandfill.org If you are an information professional, AIIM is where you belong. www.aiim.org/certification Text … AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organizationIn association with:
  • 39. In association with:
  • 40. Follow AIIM on AIIM Community – @aiimcommunity John Mancini – @jmancini77 #aiim Atle Skjekkeland – @skjekkeland #ecm Peggy Winton – @pwwinton #erm Bryant Duhon – @bduhon #socbiz Jesse Wilkins – @jessewilkins #aiimwebinar Nick Inglis – @nickinglis #aiim12 Betsy Fanning – @bfanning #bpm Theresa Resek – @tmresek Beth Mayhew – @bethmayhew Thedra White – @thedrawhiteIn association with: