8 Charts That TellYou Everything YouNeed to Know Abut   the Future of    Information  Management
We are in uncharted waters.
Systems	  of	  Engagement	                                                                         Social and   Era       ...
Consideration         Systems of Record           Systems of EngagementFocus                 Transactions                I...
Source: Gallup, Customer Engagement | What’s Your Engagement Ratio?
Conclusion #1: ENGAGEMENT will differentiate       who survives – and who doesn’t.
Source: http://www.oceantomo.com/system/files/SPIntangibles_Chart2010.pdf
Conclusion #2: INFORMATION is to our age          what OIL was to the last.
Source: Mary Meeker, Internet Trends, D10 Conference
Conclusion #3: Consumer technologies arecollapsing the “breathing room” we have between             generations of technol...
Source: Mary Meeker, Internet Trends, D10 Conference
Conclusion #4: If you don’t have a mobile strategy,            you don’t have a strategy.
Source: Geoffrey Moore, Escape Velocity
Conclusion #5: The ECM industry is diverging into  two kinds of solutions – with different sets of                     win...
Source: McKinsey & Company
Conclusion #6: EXTREME INFORMATION is the                 new normal.
Source: BRICs: The changing faces of global power, By AlanBeattie, Financial Times, January 17 2010
Conclusion #7: Technology is driving a massive       realignment of the world itself.
Source: http://letshavetheconversation.blogspot.com/2011/11/moores-law-economics-of-abundance.html
Conclusion #8: We are approaching the second half of the chessboard and it doesn’t look like          anywhere we’ve been ...
Who are all these people?                                                    IT Legal professional                      Ri...
Blind Men and the Elephant, John Godfrey Saxe                                                23
Get certified today. 	        $265 at Prometrics 	All the preparatory content is free. 	      Embrace T-shaped skills.	    ...
Thank you.	 John F. Mancini	 President, AIIM	  @jmancini77	DigitalLandfill.org
Extreme Information - 8 Charts That Tell You Everything You Need to Know
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Extreme Information - 8 Charts That Tell You Everything You Need to Know

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My keynote at ECM2012 in Sao Paulo focused on challenges/changes in the enterprise IT landscape.

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  • @ynakos Thanks so much for the comments - GREAT ideas for next version! jm
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  • Inspi-rational.
    Once more. As usual !

    The few key points which for me (but that's just my conclusions and personnal thought of the moment) are missing as such (but results from others which are covered) are:

    Infrastructure
    - the fact that ECM/EIM is evolving by the conjunction of mobility need, need for big data processing on the spot, and due to the social & virtualization technologies behind towards a deeper comprehension of the infrastructure layer (mastering cloud technologies, alongside with dedicated infrastructures). ECM which was amongst the vital fews of a corporate's assets will at contact with BI, MDM, DWH etc... technologies become even more critital and insurance that its backbone, ubiquity and at least synchronization can happen under SLA's will need for ECMers & IMers to master the underlying infrastructre as a delivery mode for the end-to-end solution. They/we could skip that in the past...no more. The link with telepresence/unified communication + collaboration will enforce that solution to infrastructure shift and back.

    Multimedia is content
    - Collaboration, Communication & Social are fusioning
    The same way everybody recognizes the need to extend collaboration platforms with formal repositories when it comes to massive data to manage (where deduplication is key), the same way Collaboration is fusioning with Unified Communication and Social technologies on top of mobile devices (mobility) to allow a kind of LoIP ('Live over IP' :-) paradigm.
    This is driving even more mass of storage requirements which will make content/media curation a 'necessary art' to major organizations and will drive even more infrastructure discussions as about:
    - the ability to predict IT expenditures,
    - how to ensure ROI out of such CAPEX
    - how to seamlessly integrate physical and logical storage (HSM/ILM...etc...) into the big-picture of an Information Management strategy.
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Extreme Information - 8 Charts That Tell You Everything You Need to Know

  1. 1. 8 Charts That TellYou Everything YouNeed to Know Abut the Future of Information Management
  2. 2. We are in uncharted waters.
  3. 3. Systems  of  Engagement   Social and Era Internet Cloud Systems  of  Record   Years 1960-1975 1975-1992 1992-2001 2001-2009 2010-2015 Typical A batch A dept A A web An thing trans process document page interactionmanagedBest known Digital IBM Microsoft Google Facebook company Equipment Content Social Image Document Content mgmt Microfilm Business Mgmt Mgmt Mgmt focus Systems
  4. 4. Consideration Systems of Record Systems of EngagementFocus Transactions InteractionsGovernance Command & Control CollaborationCore Elements Facts & Commitments Ideas & NuancesValue Single Source of Truth Discovery & DialogStandard Accurate & Complete Immediate & AccessibleContent Authored CommunalPrimary Record Type Documents ConversationsSearchability Easy HardUsability User is trained User “knows”Accessibility Regulated & Contained Ad Hoc & OpenRetention Permanent TransientPolicy Focus Security (Protect Assets) Privacy (Protect Users)
  5. 5. Source: Gallup, Customer Engagement | What’s Your Engagement Ratio?
  6. 6. Conclusion #1: ENGAGEMENT will differentiate who survives – and who doesn’t.
  7. 7. Source: http://www.oceantomo.com/system/files/SPIntangibles_Chart2010.pdf
  8. 8. Conclusion #2: INFORMATION is to our age what OIL was to the last.
  9. 9. Source: Mary Meeker, Internet Trends, D10 Conference
  10. 10. Conclusion #3: Consumer technologies arecollapsing the “breathing room” we have between generations of technology.
  11. 11. Source: Mary Meeker, Internet Trends, D10 Conference
  12. 12. Conclusion #4: If you don’t have a mobile strategy, you don’t have a strategy.
  13. 13. Source: Geoffrey Moore, Escape Velocity
  14. 14. Conclusion #5: The ECM industry is diverging into two kinds of solutions – with different sets of winners.
  15. 15. Source: McKinsey & Company
  16. 16. Conclusion #6: EXTREME INFORMATION is the new normal.
  17. 17. Source: BRICs: The changing faces of global power, By AlanBeattie, Financial Times, January 17 2010
  18. 18. Conclusion #7: Technology is driving a massive realignment of the world itself.
  19. 19. Source: http://letshavetheconversation.blogspot.com/2011/11/moores-law-economics-of-abundance.html
  20. 20. Conclusion #8: We are approaching the second half of the chessboard and it doesn’t look like anywhere we’ve been before.
  21. 21. Who are all these people? IT Legal professional Risk/Liability Records Manager Focus Digital Archivist Business Process Owners Professionals Information Value Focus Business Analyst Knowledge Manager Information/Data Scientist Ent Information Manager Governance Focus Info/Data Stewards Ent Information Architect Social Focus Information Curators Community Managers Most roles from Deb Logan and Regina Casonata, Gartner
  22. 22. Blind Men and the Elephant, John Godfrey Saxe 23
  23. 23. Get certified today. $265 at Prometrics All the preparatory content is free. Embrace T-shaped skills. AIIM.org/certification
  24. 24. Thank you. John F. Mancini President, AIIM @jmancini77 DigitalLandfill.org
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