The Future of IT –    Extreme Buyers + Extreme Governance + Extreme    Engagement
Click HERE to get the latest AIIMResearch report – free -- onGovernance
PlatinumGold
The Context     1 -- Extreme Buyers     2 -- Extreme Governance     3 -- Extreme EngagementInformation Lagniappe – A Redef...
A Two Humped Industry
A Two Humped Industry
You better startswimming or youllsink like a stone, for the times they are     a-changin’.
The Context     Extreme Buyers     Extreme Governance     Extreme EngagementInformation Lagniappe – A Redefined Industry
A Buyer Migration is in Motion…    WAS/IS…                                    WILL BE…              IT is a railroad buil...
The Context     Extreme Buyers     Extreme Governance     Extreme EngagementInformation Lagniappe – A Redefined Industry
To determine what the              business and legal team really             need and what they no longer             nee...
A typical large company… The Challenge of Extreme Information at Scale • Hundreds to thousands of legal matters and legal ...
31% of organizations don’t do      any information governance      training at all and 18% only          train their RM st...
This translates into a hoarder problem.
5% of information is                      subject to regulatory                       obligations, 25% of                 ...
Which means 68% of our information is junk.
29% admit that they will                  just go on buying more                  discs rather than try to                ...
Biggest risks from failure of             governance: Excess litigation             costs (54%), loss of customer         ...
The e-discovery related                            cost of unwanted                       information is $2.5 million     ...
The Context     Extreme Buyers     Extreme Governance     Extreme EngagementInformation Lagniappe – A Redefined Industry
There is Still a Gap Between SoR and SoE.
True Collaboration, Not Just “Facebook for Business.”
Bridging the SoR/SoE Gap Creates Opportunities.Artist, Jan Vormann -- metaphor originally cited by Martyn Christian, Kofax
The Context     Extreme Buyers     Extreme Governance     Extreme EngagementInformation Lagniappe – A Redefined Industry
The ECM era is ending…     Old                                           New      The “industry” is a                    ...
YOU are the leaders of the revolution – Get Prepared…26   © Copyright 2013, AIIM                                          ...
Click HERE to get the latest AIIMResearch report – free -- onGovernance
Extreme Buyers + Extreme Governance + Extreme Engagement
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Extreme Buyers + Extreme Governance + Extreme Engagement

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My keynote presentation at #AIIM13 -- Extreme Buyers + Extreme Governance + Extreme Engagement = Information Lagniappe

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  • A typical large company…100 to 15,000 matters and legal holds300 to 3,000 record classes1,000 to 15,000 regulations that mandate specific record keeping1,000 to 50,000 file shares, SharePoint sites, ECM systems and applications2,000 to 40,000 departments of people working on specific business functions10,000 to 1 million employees3 to 130 countries in which they operate
  • A typical large company…100 to 15,000 matters and legal holds300 to 3,000 record classes1,000 to 15,000 regulations that mandate specific record keeping1,000 to 50,000 file shares, SharePoint sites, ECM systems and applications2,000 to 40,000 departments of people working on specific business functions10,000 to 1 million employees3 to 130 countries in which they operate
  • I love what Forrester is doing relative to smart process applications.There are still a lot of organizations consumed with making their organizations “social.” And while this is likely a worthy short-term objective, it misses the inflection point relative to true collaboration that is being driven by the combination of cloud, mobile, consumer technologies, and analytics.Cloud means collaboration by anyoneMobile means collaboration anywhereConsumerization means collaboration from the ground upBig data and analytics means more informed collaboration
  • Per Forrester…5 attributes of “smart processes”Awareness of Relevant Data and Contentuntapped contextCapture of Documents and Formspaper still must be addressedAnalysis of Targeted Inputs new knowledge workers tools neededCollaboration to Create Contentputting knowledge workers to workBPM to Manage the Steps of An Activityexecution matters
  • Extreme Buyers + Extreme Governance + Extreme Engagement

    1. 1. The Future of IT – Extreme Buyers + Extreme Governance + Extreme Engagement
    2. 2. Click HERE to get the latest AIIMResearch report – free -- onGovernance
    3. 3. PlatinumGold
    4. 4. The Context 1 -- Extreme Buyers 2 -- Extreme Governance 3 -- Extreme EngagementInformation Lagniappe – A Redefined Industry
    5. 5. A Two Humped Industry
    6. 6. A Two Humped Industry
    7. 7. You better startswimming or youllsink like a stone, for the times they are a-changin’.
    8. 8. The Context Extreme Buyers Extreme Governance Extreme EngagementInformation Lagniappe – A Redefined Industry
    9. 9. A Buyer Migration is in Motion… WAS/IS… WILL BE…  IT is a railroad builder  IT is a taxi company  IT helps reduce costs  IT reduces risk; creates value  Senior Execs tech oblivious  Senior Execs tech aware  Complexity = job security  Simplicity the pre-eminent value  Process standardization key  Process agility key  Most spending CAPEX  Most spending OPEX.  Mobile/social differentiators  Mobile/social are a feature  Pure technical skills valued  Technical skills in context valued Most $ is still here. Most $ will be here “soon.”9 © Copyright 2013, AIIM
    10. 10. The Context Extreme Buyers Extreme Governance Extreme EngagementInformation Lagniappe – A Redefined Industry
    11. 11. To determine what the business and legal team really need and what they no longer need, IT typically has to make a billion choices. 40% growth means 90% of the data in that 15 petabytes the world today today will become 39 was created in the petabytes in 3 years. last two years.From Defensible Disposal: You Cant Keep All Your Data Forever, Forbes, 7/17/2012
    12. 12. A typical large company… The Challenge of Extreme Information at Scale • Hundreds to thousands of legal matters and legal holds • Hundreds to thousands of record classes • 5,000+ regulations that mandate specific record keeping • 10,000+ file shares and SharePoint sites, multiple ECM systems and hundreds of core applications • 2,000+ departments of people working on specific business functions • 10,000+ employees • Multiple countries in which they operateFrom Defensible Disposal: You Cant Keep All Your Data Forever, Forbes, 7/17/2012
    13. 13. 31% of organizations don’t do any information governance training at all and 18% only train their RM staff. 59% of organizations In 42% of have to deal withorganizations, the multiple styles of legal volume of paper jurisdiction and data records is still privacy regulations. increasing.From AIIM New Information Governance Study
    14. 14. This translates into a hoarder problem.
    15. 15. 5% of information is subject to regulatory obligations, 25% of corporate data is of business value, and about 2% is subject to legal holds.From Compliance, Governance and Oversight Council
    16. 16. Which means 68% of our information is junk.
    17. 17. 29% admit that they will just go on buying more discs rather than try to figure out what to keep and what to get rid of.From AIIM New Information Governance Study
    18. 18. Biggest risks from failure of governance: Excess litigation costs (54%), loss of customer confidence and bad publicity (42%), loss of intellectual property or company confidential information (38%).From AIIM New Information Governance Study
    19. 19. The e-discovery related cost of unwanted information is $2.5 million per petabyte. And that’s the review cost, not the storage cost.“Hoarders” – Corporate Data Edition – Law Technology News
    20. 20. The Context Extreme Buyers Extreme Governance Extreme EngagementInformation Lagniappe – A Redefined Industry
    21. 21. There is Still a Gap Between SoR and SoE.
    22. 22. True Collaboration, Not Just “Facebook for Business.”
    23. 23. Bridging the SoR/SoE Gap Creates Opportunities.Artist, Jan Vormann -- metaphor originally cited by Martyn Christian, Kofax
    24. 24. The Context Extreme Buyers Extreme Governance Extreme EngagementInformation Lagniappe – A Redefined Industry
    25. 25. The ECM era is ending… Old New  The “industry” is a  The “industry” is a collection of discrete collection of content- technologies. intensive applications.  ECM  Business productivity apps  ERM  Process apps  BPM  Compliance apps  Capture  Case management apps  Taxonomies and Metadata  Marketing apps  Content viewed through  Content viewed through the prism of discrete the prism of applications technologies. and processes.25 © Copyright 2013, AIIM
    26. 26. YOU are the leaders of the revolution – Get Prepared…26 © Copyright 2013, AIIM 26
    27. 27. Click HERE to get the latest AIIMResearch report – free -- onGovernance
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