ECM and State and Local Government Key Trends and Business Drivers John Mancini President, AIIM

The only roadmap for competency in Electronic Records Management (ERM) and Enterprise Content Management (ECM) On-line and Private courses available www.aiim.org/training

AIIM End User Survey Results Survey information can be found at www.aiim.org/industrywatch Get e-mail updates at my blog at www.aiim.typepad.com All data unless otherwise noted for State and Local Government

AIIM End User Survey Results

Survey information can be found at www.aiim.org/industrywatch

Get e-mail updates at my blog at www.aiim.typepad.com

All data unless otherwise noted for State and Local Government

What’s important for state and local governments? In which applications are state and local governments interested? What’s standing in the way?

What’s important for state and local governments?

In which applications are state and local governments interested?

What’s standing in the way?

What is the most significant business driver for your organization? State and local organizations only, N=158

Please rate your overall effectiveness in managing electronic information… State and local organizations only, N=158

How would you best characterize your organization’s experience with DM and RM? State and local organizations only, N=158

What’s important for state and local governments? In which applications are state and local governments interested? What’s standing in the way?

What’s important for state and local governments?

In which applications are state and local governments interested?

What’s standing in the way?

Likely process and application interests over next 12 months… State and local organizations only, N=158

On average, the percentage of time I spend on e-mail related activity is… State and local organizations only, N=158

Had to turn over e-mail in response to a legal investigation… State and local organizations only, N=158

Where are you in implementing an e-mail strategy? State and local organizations only, N=158

How do you archive e-mail? State and local organizations only, N=158

What’s important for state and local governments? In which applications are state and local governments interested? What’s standing in the way?

What’s important for state and local governments?

In which applications are state and local governments interested?

What’s standing in the way?

How important is hard dollar cost justification? State and local organizations only, N=158

What is the most challenging aspect of DM and RM? State and local organizations only, N=158

Top 3 problems… State and local organizations only, N=158

To whom does the staff responsible for ERM report? State and local organizations only, N=158

Please rate ERM competence of IT staff… State and local organizations only, N=158

Please rate ERM awareness of executive staff… State and local organizations only, N=158

Please rate IT competence of RM staff… State and local organizations only, N=158

All this does matter…

All this does matter…

PUBLIC SECTOR: How does the effectiveness of your organization compare to your peers? (% “more effective” or “much more effective”) # of organizations viewing themselves as effective = 2.3X more in strategic sample AIIM State of Industry survey

Survey information can be found at www.aiim.org/industrywatch Get e-mail updates at my blog at www.aiim.typepad.com

Survey information can be found at www.aiim.org/industrywatch

Get e-mail updates at my blog at www.aiim.typepad.com