Cool Uniforms and Flying Cars The Current State and Future of the ECM Industry John Mancini, AIIM

“ It’s human nature to imagine that the future will be just like the present, but with cooler uniforms and flying cars.” Seth Godin

All data (unless noted) from AIIM 2008 State of Industry Survey Overall sample = 924

7 dynamic tensions shaping our industry…

#1 Awareness High…

How important is managing electronic information to your organization’s effectiveness? sample = end users >100 employees = 672 Unconnected with AIIM

On a scale of 1 (terrible) to 10 (excellent) rate your effectiveness at managing electronic information

To whom do the staff responsible for managing electronic records report in your organization?

Are you confident your electronic information is accurate, accessible and trustworthy?

#2 …but Experience Limited

Have you ever heard of the term “ECM” with regards to information management? sample = end users >100 employees = 672 Unconnected with AIIM

Return on Investment (ROI) of ECM compared with other significant IT investments

Top 3 Problems…

#3 Welcome to the Mainstream

In case there is any doubt, the following is not an endorsement of SharePoint… Neither does is mean that I am against SharePoint either.

Have you implemented Microsoft Office SharePoint Server (2007)?

If you plan on deploying MOSS, which of the following areas would it address?

Do you have a formal plan for MOSS and other ECM investments?

#4 The Renaissance of Capture

We believe that paper-based information will continue to grow, not in spite of, but because of, new “paperless” technologies such as e-mail and the Internet… (from Iron Mountain 10-K report)

Are you currently using ANY recognition technologies in your scanning? sample of 876 end users using scanners in their organization

#5 The Drive to Control

1GB of storage costs around 20 cents to buy ... 1GB of storage costs around $3,500 to review A conversation at this year’s Legal Tech conference

#6 The Drive to Automate

Legal compliance SarBox compliance Invoice processing Purchase requisitions Budgeting Capital appropriation Help desk Expense reports Billing and shipping e-discovery Performance reviews Leave requests Travel requests New hires Time sheets Internal policy compliance New account setup Lead management Proposal generation Order processing Customer care New product introduction Defect reporting Which core processes have you already automated using ECM technologies?

Legal compliance

SarBox compliance

Invoice processing

Purchase requisitions

Budgeting

Capital appropriation

Help desk

Expense reports

Billing and shipping

e-discovery

Performance reviews

Leave requests

Travel requests

New hires

Time sheets

Internal policy compliance

New account setup

Lead management

Proposal generation

Order processing

Customer care

New product introduction

Defect reporting

Which core processes have you already automated using ECM technologies? (top 6)

How satisfied are you with the following aspects of the capture process (% satisfied)?

Are you currently using DISTRIBUTED CAPTURE in the following processes? sample of 459 end users using distributed capture

#7 The Drive to Collaborate

We are the community that provides education, research, and best practices to help organizations control information and maximize its value.

www.aiim.org www.aiim.typepad.com (blog)

Cool Uniforms and Flying Cars The Current State and Future of the ECM Industry John Mancini, AIIM