The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation. in the world of Systems of Engagement – no one on the user side cares about any of this. However, because these systems are being used by enterprises, they will inevitably be subject to the same legal and social restrictions as traditional enterprise content, and therein lies the rub. Today that rub is significantly limiting endorsement and adoption of consumer-style communication and collaboration facilities around the world, and it will continue to do so until the content management industry and its customers develop protocols and policies to address its issues.
What is information management?
Big data and the challenge of extreme information
BIG Data and Extreme InformationHow Do You “Manage” Your InformationAssets When They Are Growing Faster ThanYou Can Digest Them?
John Mancini, President, AIIM Editor, Digital Landfill Author, OccupyIT: A Technology Manifesto Frequent Technology Keynote speaker Twitter = @jmancini77About me…click links for more info
Click doc to get a copy.1 – The Consumerization Challenge.
“For the next generation of knowledge workers,entering the workplace often feelslike entering a computer science museum.”Ray Wang, “Coming to Terms with the Consumerization of IT,”Harvard Business Review Blog
The old world of centrally-controlled, one sizefits all, IT provisioning is dead.
IT must now think patterns of work rather thanconnecting devices.
Obesity: a medical condition in which excessbody fat has accumulated to the extent that itmay have an adverse effect on health,leading to reduced life expectancy and/orincreased health problemsContent Obesity: An organizationalcondition in which excess redundantinformation has accumulated to theextent that it may have an adverseeffect on business efficiency, leading todepleted budgets, reduced businessagility and/or increased legal andcompliance risks.George Parapadakis, IBM
Storage is not cheap! By the time you createyour high-availability, tier-1 storage with 3generations of backup tapes and put it in adata center, pay for electricity and air-conditioning, and pay people to manage it, it’sno longer cheap.Even if storage prices go down by20% per year, if your data grows at40%, you are still 20% worse off.George Parapadakis, IBM
About 5 percent of information is subject toregulatory obligations, about 25 percent ofcorporate data is of business value, and onlyabout 2 percent is subject to legal hold(CGOC)…
Or in other words…68% of corporate information is junk
3 Strategies for Dealing with ExtremeInformation
Predictions/Trends• CIOs are beginning to adopt mobile-first and cloud-first strategies.• Social will become: 1) a feature; and 2) embedded in process.• The left and right humps are very different.• On-premises vs. cloud will increasingly become less “either/or” and more hybrid.• Synching an increasingly important concept.• A growing role for the CMO.
Response #2 – If you are a large organization,get serious about disposition.
Predictions/Trends• Increasing awareness of the costs of e-discovery. – Median cost for collection = $910 per gigabyte – Processing = $2,931 per gigabyte – Review = $13,636 per gigbyte• Increasing awareness of the storage cost implications of uncontrolled growth.• Increasing awareness of the “information sludge” implications.
Just released – click on image for a copy!Response #3 -- Get to the “yang” of Big Data.
To date, the “Big Data” Story has been focusedexclusively on TECHNOLOGY.
The Problem – We have too much Big Data Yinand not enough Big Data Yang…
Yin – Big Data is all about technology.Yang – Big Data is equally about the business.
Yin – Big Data means experimenting with data.Yang – Big Data means constant testing ofhypotheses with data.
Yin – Big Data is all about analysis.Yang – Big Data is equally about action.
Yin – Big Data is all about Data Scientists.Yang – Big Data is just as much aboutInformation Professionals and DataEntrepreneurs.
What steps should you be taking RIGHT NOW to “future proof” your career?
Good news -- the calculus is changing… • A growing recognition that INFORMATION… – Is an asset and should be treated as such – Has value that can be quantified – Has value that should be accounted for as an asset – Has value that should be used for budgeting IT and business initiatives – Has value that should be maximizedSource: Gartner – Introducing Infonomics: Valuing Information as a Corporate Asset – March 21, 2012
Bad news -- The Future of RM• …most executives perceive it [RM] as an administrative cost center…the strategic relevancy of the records management function has taken a slight dip… (ARMA/Forrester, 2011)• 44% of records managers are not included in the IT strategic planning process, including requirements definitions and vendor selection – up from 35% in 2009 (ARMA/Forrester, 2011)• The inability of our profession to come to grips with the explosion of electronic records will spell the doom of the profession. In many organizations, that omission has made us irrelevant. (Patrick Cunningham, CRM, 2010)
Bad news -- The Future of IT• IT is not providing a sustainable competitive advantage, just as having electricity does not provide a sustainable advantage when everyone has it. (Coldstreams.com 2011, reporting on IEEE seminar)• Gone is the tendency to hire specialists and large teams of limited range permanent staff for long-term initiatives. New models require smaller teams made up of multi- taskers and multi-dimensionally skilled workers with subject matter expertise, business savvy, technology skills, and a range of appropriate interpersonal and “political” skills. (David Foote, 2012)
Bad news -- Sub-optimal utilization of human resources… • To what extent do you feel your voice is heard when it comes to decisions around technology, process and content in your organization? • Only 36% “influential.” – Only 7% have a “seat at the table.” • 29% seldom consulted. • 35% consulted on tactics but not on strategy.Source: AIIM, Career Development for Information Professionals, 2012, N=734
“Deep-dive” specializations IT Legal professional Risk/Liability Records Manager Focus Digital Archivist Professionals Business Process Owners Information Value Focus Business Analyst Knowledge Manager Information/Data Scientist Ent Information Manager Governance Focus Info/Data Stewards Ent Information Architect Social Focus Information Curators Community ManagersSource: Most roles from Deb Logan and Regina Casonata,Gartner
Blind Men and the Elephant, John Godfrey Saxe 36
“The Elephant” – The Broad Context Click links for more information CIPAccess/U Architect/ Secure/Pr Collab/Del Capture/ Plan/Impl se System eserve iver Manage em “The Parts of the Elephant” – Deep Dive Competency Social Media Taxon & Metadata Capture Governance ERM SP/Collab Specialist SP/Governance & Master BPM BPM BPM ECM Practitioner courses
Business Benefits Information professional 57% Business/technology interface 39% Project manager 24% Technology specialist 17% Technology resources manager 14% Records manager 13% Which two of the following professional Business manager 12% roles do you think are the Business professional 8% most important to the future health of your Business advisor, consultant 8% business?Source: AIIM, Career Development for Information Professionals, 2012, N=321