This is the first part of a 5-part series on the Information Challenges facing organizations. A white paper describing these challenges can be found here -
This is the first part of a 5-part series on the Information Challenges facing organizations. A white paper describing these challenges can be found here - http://pages2.aiim.org/CIPWebPage_InfoProWP.html
Systems of Engagement Social and Era Mainframe Mini PC Internet Cloud Systems of Record Years 1960-‐1975 1975-‐1992 1992-‐2001 2001-‐2009 2010-‐2015 Typical A batch A dept A An thing A web page trans process document interac7on managed Best known Digital IBM Microso` Google Facebook company Equipment Social Content Image Document Content Microﬁlm Business mgmt focus Mgmt Mgmt Mgmt Systems
Considera*on Systems of Record Systems of Engagement Focus Transac7ons Interac7ons Governance Command & Control Collabora7on Core Elements Facts & Commitments Ideas & Nuances Value Single Source of Truth Discovery & Dialog Standard Accurate & Complete Immediate & Accessible Content Authored Communal Primary Record Type Documents Conversa7ons Searchability Easy Hard Usability User is trained User “knows” Accessibility Regulated & Contained Ad Hoc & Open Reten7on Permanent Transient Policy Focus Security (Protect Assets) Privacy (Protect Users)
Systems of Engagement • For the past decade, companies have been accumula5ng data in what we call a system of record. Those who survive going forward will also have systems of engagement – h=p://www.aiim.org/futurehistory -‐-‐ start with evalua5ng how you can have a relevant conversa5on with each individual customer across all channels. And insuring you have the analy5cal capability and the data to support that analysis. That is where the linkage is between the system of record data to system of engagement. On the technology side, we believe the future of handling this volume lies in leveraging the capability of the cloud. • Yuchon Lee, Vice President, IBM
Our 5-‐Point Manifesto 1. Commit to the cloud. 2. Mobilize everything. 3. Make the business social. 4. Digi7ze anything that moves. 5. Prepare for informa7on management on a massive scale.
According to IDC – Between now and 2020… • 44X growth in informa7on • 75X growth in informa7on “containers” BUT… • 1.4X growth in IT professionals
The drama7c changes in the consumer space provide a hint as to what is coming…
We are moving from the Systems of Record era in which our focus was on high-‐value informa7on assets to the Systems of Engagement era in which volume and complexity and velocity are increasingly drama7cally.
Value of Informa7on per Unit to Organiza7on HIGH DENSITY Systems of Record 1 Managed via Structured tradi7onal BI Informa7on and Data i.e., “data” Warehousing Original concept – Freeform Dynamics
Value of Informa7on per Unit to Organiza7on HIGH Value/Byte Systems of Record 1 Managed via Structured tradi7onal BI Informa7on and Data i.e., “data” Warehousing 2 Unstructured Currently Informa7on unmanaged i.e., “content” Managed in ECM & ERM systems Original concept – Freeform Dynamics
Value of Informa7on per Unit to Organiza7on HIGH Value/Byte LOW Value/Byte Systems of Record Systems of Engagement 1 3 BIG DATA Managed via Structured tradi7onal BI Internet of things – e.g., climate Informa7on and Data data, transac7on records, phone i.e., “data” Warehousing GPS data – intelligent, interconnected, and everywhere Volume, Velocity, Variety, Complexity 2 2.5 quin7llion bytes/day Unstructured Currently 4 Informa7on unmanaged BIG CONTENT i.e., “content” Social, images, audio, video, text, Managed in oﬃce apps, web traﬃc, print ECM & ERM streams, email, documents systems Original concept – Freeform Dynamics
Considered overall, to what degree does your organiza7on exploit its informa7on assets for analysis and decision making purposes? 0% 20% 40% 60% 80% 100% Structured data Unstructured data 5 Fully 4 3 2 1-‐Poorly Unsure Source: Online survey of Register readers, 122 respondents, ﬁrst half of November 2011, Freeform Dynamics
The New Normal • Volume: Enterprises are awash with ever-‐growing data of all types, easily amassing terabytes—even petabytes—of informa7on. – Turn 12 terabytes of Tweets created daily into improved product sen7ment analysis – Convert 350 billion meter readings per annum to bener predict power consump7on • Velocity: Some7mes 2 minutes is too late. For 7me-‐sensi7ve processes such as catching fraud, big data must be used as it streams into your enterprise in order to maximize its value. – Scru7nize 5 million trade events per day to iden7fy poten7al fraud – Analyze 500 million call detail records per day in real-‐7me to predict customer churn faster • Variety: Big data is any type of data -‐ structured and unstructured data such as text, sensor data, audio, video, click streams, log ﬁles and more. New insights are found when analyzing these data types together. – Use 100’s of live video feeds from surveillance cameras to monitor points of interest – Take advantage of the 80% data growth in images, video and documents to improve customer sa7sfac7on Source = IBM
The New Normal • The vast majority of the world’s informa7on is unstructured. • Unstructured informa7on growing 15X faster than structured. • Raw compu7ng power growing so fast that an oﬀ-‐the-‐shelf box approaching the compu7ng power of a super computer 5 years ago. • “Democra7za7on” of informa7on access. Source = Understanding Big Data: Analy5cs for Enterprise Class Hadoop and Streamng Data
Irra7onal thinking • Get rid of as much as • Save everything that you you can: can: – Li7ga7on risk – Might need it “someday” – Compliance risk – Poten7al aggregated value – Storage cost – Disposi7on uncertainty High Value/Byte Low Value/Byte
• 66% have an informa7on management strategy, but only 22 percent use it. • 79% have an informa7on reten7on policy, but only 32 percent enforce it. • 58% say that a single enterprise records management model underlying all content systems is their goal, yet only 9% have achieved this. Source: AIIM, Process Revolu7on: Moving Your Business from Paper to PC to Tablet
• “The solu7on to the over abundance of informa7on is more informa7on.” – David Weinberger • “Data that is seman7c means exactly the same thing to any system or person who uses it.” – David Siegel
The New Normal • The standardiza7on of data sets across industries, the separa7on of data from its descrip7on, and the exposure of this informa7on in the cloud create enormous opportuni7es. • We can now analyze problems that were previously undiges7ble do to the sheer scale of compu7ng power required to address them. – The cloud, HADOOP, and MapReduce driving division of vast data into small pieces and parsing compu7ng across large numbers of computers. • We can now solve the metadata problem (i.e., there is none!) for vast landﬁlls of unstructured informa7on – We can now use seman7c technology to apply metadata where it didn’t previously exist.
Individual Paper records A Short History • Copied and aggregated paper of Financial • Manual compliance and “reading rooms” Repor7ng… Individual Computerized records • Aggregated computerized records • Spot audits and online viewing via EDGAR Separa7on of data from viewing • XBRL standards – values, tags, dic7onaries • Internal process standardiza7on Industry and regulatory standardiza7on • Adop7on as GAAP • Mandated by 110 countries Standardized data moves to the cloud • Automated compliance and availability • Big data analy7c opportuni7es Source = Pull: The Power of the Seman7c Web
Mining social streams… for predic7ons about the next hit… nextbigsound.com
Mining social streams…for the best food Dish7p.com
Mining social streams…for drug info Treato.com
Big Data Process Applica7ons • Financial Services • U7li7es – Fraud detec7on – Weather analysis – 360° View of the Customer – Smart grid management • Transporta7on • Intelligence – Logis7cs op7miza7on – System Log Analysis – Traﬃc conges7on – Cybersecurity • Health & Life Sciences • Retail – Epidemic early warning – 360° View of the Customer – ICU monitoring – Real-‐7me promo7ons • Telecommunica7ons • Law Enforcement – Geomapping / marke7ng – Mul7modal surveillance – Network monitoring – Cyber security detec7on Source = IBM
The combina7on This revolu7on of seman7cs and will once and for accessibility of all require the data in the cloud elimina7on of is revolu7onary. paper and Across industries dictate the management of Across unstructured geography informa7on assets.
#5: We need T-‐Shaped people to address this “extreme informa7on” opportunity. AIIM.org/Cer7ﬁca7on
The emerging informa7on professional • The vast majority of organiza5ons see the need to manage informa5on as an enterprise resource rather than in separate "silos," departments or systems, but they dont know how to begin to address the challenge, as it is so large... • Professional roles focused on informa5on management will be diﬀerent to that of established IT roles. • An "informa5on professional" will not be one type of role or skill set, but will in fact have a number of specializa5ons. – Deb Logan and Regina Casonata, Gartner
Who are these people? IT Legal professional Risk/Liability Focus Records Manager Digital Archivist Business Process Owners Professionals Informa7on Value Focus Business Analyst Knowledge Manager Informa7on/Data Scien7st Ent Informa7on Manager Governance Focus Info/Data Stewards Ent Informa7on Architect Social Focus Informa7on Curators Community Managers Most roles from Deb Logan and Regina Casonata, Gartner
We need T-‐Shaped Professionals BROAD DEEP AIIM.org/cer7ﬁca7on AIIM.org/training White paper here – hnp://pages2.aiim.org/CIPWebPage_InfoProWP.html Free prac*ce exam/assessment -‐-‐ hnp://www.AIIM.org/CIP-‐prac7ce-‐exam