State of the ECM
Industry
March 2008
End User Survey

Following presentation contains a few slides
from our annual “State of the Industry” survey
For full survey results (FREE!) go to:
http://www.aiim.org/industry-watch.asp
and click on “2008 State of the ECM Industry”

Copyright 2008, AIIM
Re-use of data and charts
permitted with attribution

In which country are you located?
13%
8%
7% 53%
4%
16%
US UK AUS
CAN IRE ROW
N=916

Approximately how many employees are there
in your organization?
14%
24%
62%
1-100 101-1000
over 1,000
N=924

In which industry sector does your organization
operate?
18%
28%
11%
5% 8%
5%
6% 10%
10%
S&L Govt Banking Manufacturing
Util, Oil & Gas Fed Govt Insurance
N=930 Chem & Pharm Healthcare Other

Pick the choice that best describes your role
within your organization:
Line of business 5 % of total
President or exec 4
RM 27
DM or imaging 16
IT 26
Other 21
N=862

On a scale of 1 (TERRIBLE) to 10 (excellent), please rate the
overall effectiveness of your organization in managing,
controlling and utilizing electronic information.
% of total
1 2
2 5
3 13
4 15
5 19
6 20
7 15
8 7
9 3
10 1
N=862

Imagine that your organization is sued by a former customer
or constituent and must produce all the organizational
information related to that person. Approximately how long do
you believe that would take?
11% 5%
28%
21%
36%
<1 day <1 week <1 month
1-2 months >2 months
N=647

How confident are you, that if challenged, your
organization could demonstrate that your electronic
information is accurate, accessible, and trustworthy?
7%
19%
19%
33% 23%
very confident quite confident
confident slightly confident
N=652 not confident at all

When you consider document and records management
technologies, what is the most significant business driver for
your organization?
7%5%
7% 28%
7%
3%
12%
32%
compliance leadership/comp adv
improve efficiency risk mgmt/continuity
better cust service reduce costs
N=648
faster turn/responsiveness inc profits/better perf

This presentation contains a few slides from our
annual “State of the Industry” survey
For full survey results (FREE!) go to:
http://www.aiim.org/industry-watch.asp
and click on “2008 State of the ECM Industry”

Copyright 2008, AIIM
Re-use of data and charts
permitted with attribution