Hi. My name is John and I’ll be demonstrating how you can save money and provide a better experience for your guests by adding the 3CX Hotel Module to 3CX Phone System.
So what is the 3CX Hotel Module exactly? The 3CX Hotel Module is an add-on that turns 3CX Phone System into a fully featured hotel PBX.
A hotel PBX is simply a standard PBX with a few additional hotel specific features. Traditional PBX vendors have charged astronomical prices for these features, to the extent that many hotels end up leasing the PBX. With 3CX, hotels can eliminate high monthly lease payments and cut their phone bill by leveraging VoIP. The investment in 3CX Phone System with Hotel Module can be earned back in a matter of months and in some cases, even days! In addition, management and staff want modern IP phone system features that 3CX can provide, whilst cutting costs at the same time.
The Hotel phone system used to be a profit center as guests used their room phones frequently. But, due to the high call rates and as mobile phones have grown in popularity, room phones are used less often, to the point that it has stopped being a profit center and quickly become a cost center. As part of their internal guest service and to hang onto their star rating, hotels continue to keep phones in all their rooms, spending money on maintaining them every year. With 3CX, hotels can route calls over SIP trunks and offer guests international calls at local rates, beating even mobile phone roaming fees! The Hotel phone system can become a profit center again.
The 3CX Hotel Module provides many features that are important when successfully running a hotel. First of all, check-in and check-out of guests. This sets the guest name and unblocks the extension. On check-out, calls are billed, remaining voicemails are deleted and the extension is blocked for external calls. Front desk can set a room to do not disturb. It’s possible to block external calls to a room, therefore, when the room is not occupied, any misuse of the phone can be eliminated. The wake-up call feature allows front desk to easily schedule wake-up calls for guests. Front desk can also bill all calls to a room and quickly see the overview of calls that have been made.
The ability to show the guests name on the phone display is a great feature, allowing hotel staff to greet guests with their name. Upon check-in, the guests name is set and any IP phone will be able to display the guests name. This is especially handy for front desk and restaurant staff. 3CX also provides billing information via CDR or SMDR. This allows call billing to be integrated with almost any hotel or billing software. Message waiting support is included. House-keeping features such as maid status, allows your staff to set the room status via the room phone itself, whilst the mini bar feature allows your staff to input mini bar inventory changes and restocking, resulting in a debit to the guest folio.
The 3CX Hotel Module has a web interface which allows hotel staff to perform all the hotel related functions via their web browser. This means there is no software to install on any of the receptionists machines. 3CX Hotel Module is installed on the same machine as 3CX Phone System and runs on the same web server on which you have installed the 3CX Management Console.
The 3CX Hotel Module is available in two different versions. We have the Standard version, which is without PMS integration, which stands for Property Management System. In this case the web interface is used to perform all the hotel related phone system functions. It’s also available with hotel software or PMS integration. In this case, both the web interface and the hotel software can be used to perform the hotel related functions. For example, a check-in or check-out performed from the hotel software will automatically trigger the appropriate actions on 3CX Phone System. To review the pricing for the 3CX Hotel Module standard and PMS versions, please visit this link.
3CX supports popular hotel property management systems such as brilliant, hotel concepts, protel, roommaster 2000, micros fidelio and other pms solutions.
3CX can integrate with hotel software in a number of ways. First of all, via the 3CX Protocol, which closely resembles the Mitel SX 2000 PMS interface. Many hotel software packages integrate with Mitel. Simply select the Mitel SX 2000 from the hotel software package. We also support the Fidelio Protocol. Most Fidelio installations support the Fidelio F.I.A.S. Protocol, which is also supported by 3CX. It’s also relatively easy to support additional hotel software. We can do this based on the business model of the installation. The 3CX Hotel Module can switch between the above integration options via a simple drop-down box in the configuration. There’s no need to reinstall, which saves you additional time.
Most hotels already have analog phones installed in their hotel rooms and even in service areas such as the kitchen, stewarding, bars and so on. Replacing all these phones would be a major expense, not mentioning the hassle that would come with it. In a lot of cases, there’s no Ethernet wiring to the rooms at all, and the rooms often have multiple phones. By far, the easiest solution is to reuse the analog phones. This way, you also avoid rewiring. This can be done by using FXS gateways. The Grandstream GXW 4024 is a very cost effective, high density FXS gateway that can handle 24 analog phones at once. These gateways would be placed where the current PBX is and will connect analog phones to the IP PBX. The gateway costs approximately 650 Dollars and is rack mountable. The GXW 4024 has been fully tested and is also provisioned to work with 3CX.
This example shows how 3CX could be deployed in a 96 room hotel. In this example, the rooms continue to use their existing analog phones via the use of the FXS gateways. Front desk and the restaurant get a number of IP phones so that they can see the guests name. Management also gets IP phones so that they can take advantage of modern IP phone system features such as unified communications. Powering this installation of course, is 3CX Phone System, running on an existing server.
3CX is extremely cost effective because you can keep your analog phones and use your already existing server for 3CX to run on, which keeps costs down. You can save on telephone admin costs and pass those savings onto your guests by routing calls through SIP trunks. The 3CX Hotel Module provides excellent features such as the checking in and out of guests, blocking external calls, the wake-up feature and more. Front desk and restaurants within the hotel will know which guest is calling them and will be able to greet the guest, which provides additional guest care.
3CX Phone System along with the 3CX Hotel Module have been installed in hotels all over the world. One of our customers, The Hotel Maierl in Kitzbuhel, has seen an increase in staff productivity and has made considerable savings on the hotels telephone administration costs. Castelnou Aparthotel in Belgium has also realised savings of 75% on their telephone admin costs.
To download the 3CX Hotel Module, as well as the manual, visit this link. For more information on 3CX, visit the 3CX blog and find us on Facebook. Thanks for watching.
2. What is the 3CX Hotel Module?
•Add-on for 3CX Phone System
•Turns 3CX into a fully featured Hotel PBX
3. What is a Hotel PBX?
•PBX with specific hotel features
•Current hotel solutions are very expensive
•3CX can eliminate lease payments & cut call costs
•See a quick return on investment!
4. Hotel PBX can Become a Profit Center Again
•Hotel phone system is a cost center
• Guests afraid of call rates
• Use mobile phones instead
•Offer competitive rates with SIP trunks
• Hotel phone system a profit center again
5. 3CX Hotel Module Features
•Check-In & Check-Out guests
•Setting of Do Not Disturb
•Blocking of external calls
•Scheduling wake-up calls
•Bills all calls to the guests room upon check-out
6. 3CX Hotel Module Features
•Guests name is shown to the receptionist
•CDR & SMDR output for billing
•Message Waiting support
7. 3CX Hotel Module Web Interface
•You can learn to use the web interface easily
•Can perform all hotel functions
8. 3CX Hotel Module Versions
• No PMS integration
• With PMS integration
• Perform hotel functions from hotel software interface
9. Popular Hotel Software Supported By 3CX
3CX Supports Popular Hotel Software
10. Hotel Software Integration
•3CX Protocol (Mitel SX 2000 compatible)
•Fidelio FIAS Version 2 upwards
•Support Additional Software
11. Reuse Hotel Analog Phones
•Often, rooms have multiple phones
•Reuse analog phones in hotel rooms
•Avoids rewiring complete with CAT5E for IP
•Use low-cost 24 port FXS gateways
•Grandstream GXW 4024
12. Sample Configuration
13. 3CX Hotel Module Recap
• Keep existing analog phones
• Save on telephone admin costs
• Excellent Hotel PBX features
• Ensure your guests receive the best possible service
14. Hotels Using the 3CX Hotel Module
Our staff can actually do basic administration of the PBX via the 3CX web interface, reducing
the need for outside consultants and giving us flexibility” – Stefan Pfender, CEO of Maierl Hotel