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Lau bond ala ignite

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  • 1. Creativity in Reference Service Provision: Beyond Answering Questions Jennifer Lau-Bond
  • 2. The user is not “remote.” You, the librarian, are remote, and it is your job to close that gap. -KG Schneider, Free Range Librarian, 2006 http://freerangelibrarian.com/2006/06/03/the-user-is-not-broken-a-meme- masquerading-as-a-manifesto/
  • 3. http://www.flickr.com/photos/30976576@N07/2903662286/ Flickr user Musgo Dumio_Momio
  • 4. Bad Predator Good Predator http://www.flickr.com/photos/24015481@N08/6133071003 Flickr user rwillia532
  • 5. What questions AREN’T people asking you?
  • 6. http://www.flickr.com/photos/jblyberg/3522193099/ Flickr user jblyberg; http://www.flickr.com/photos/nsw_risg/2550177142/ Flickr user NSW Reference and Information Services Group; http://www.flickr.com/photos/darienlibrary/2076057399/ Flickr user Darien Library
  • 7. http://www.flickr.com/photos/anthonylibrarian/2498319970/in/set-72157605096682869 Flickr user anthonylibrarian
  • 8. http://illinoislibrariesmatter.wordpress.com/2012/10/22/librarians-on-the-loose-serving-patrons-beyond-the- building/?goback=%2Egde_1955592_member_177647890
  • 9. http://www.flickr.com/photos/87542849@N00/5060849395/in/photolist-8Hdbd4-8HdbbB-8Hdb9V-8HgiCW-8HgiEY-8Hdbf2 Flickr user kimberlykv
  • 10. http://www.flickr.com/photos/ricemaru/4706630240/ Flickr user Rice and D; http://www.flickr.com/photos/notarim/5586060515/ Flickr user notarim; http://www.flickr.com/photos/sararobertson/1083879664/ Flickr user Bonita Sarita; http://www.flickr.com/photos/firebrat/577195416/ Flickr user firexbrat; http://www.flickr.com/photos/joanieofarc/5769828665/ Flickr user laurieofindey; http://www.flickr.com/photos/seretuaccidente/4412333138/ Flickr user Xurxo Martinez; http://www.flickr.com/photos/opacity/5124090694/ Flickr user opacity; http://www.flickr.com/photos/usag-yongsan/2889582488/ Flickr user USAGYongsan Where is your community when they are not at the library, and can you be there too?
  • 11. Search of #nmsf09 on http://www.twitter.com/
  • 12. http://wiki.answers.com/; http://answers.yahoo.com/; http://quora.com/; http://askville.amazon.com/
  • 13. Search on http://answers.yahoo.com/ POTENTIAL LIBRARY PATRONS
  • 14. Where does your community go online, and how can you contribute there? Local Facebook groups and pages? Local news sites? Community message boards? Government pages? Local blogs? Local entertainment /leisure sites?Social media channels of elected officials?
  • 15. https://wash.livingvotersguide.org/
  • 16. https://wash.livingvotersguide.org/wash__8223
  • 17. http://www.flickr.com/photos/emkeller/6157732450/ Flickr user emkeller
  • 18. http://www.quickmeme.com/Philosoraptor/
  • 19. Want to talk? Contact me at jenpresented@gmail.com Thanks to Mikaela Wolfe and Dr. Lily Rozaklis for their help planning this presentation.