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Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
Lau bond ala ignite
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Lau bond ala ignite

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  • 1. Creativity in Reference Service Provision: Beyond Answering Questions Jennifer Lau-Bond
  • 2. The user is not “remote.” You, the librarian, are remote, and it is your job to close that gap. -KG Schneider, Free Range Librarian, 2006 http://freerangelibrarian.com/2006/06/03/the-user-is-not-broken-a-meme- masquerading-as-a-manifesto/
  • 3. http://www.flickr.com/photos/30976576@N07/2903662286/ Flickr user Musgo Dumio_Momio
  • 4. Bad Predator Good Predator http://www.flickr.com/photos/24015481@N08/6133071003 Flickr user rwillia532
  • 5. What questions AREN’T people asking you?
  • 6. http://www.flickr.com/photos/jblyberg/3522193099/ Flickr user jblyberg; http://www.flickr.com/photos/nsw_risg/2550177142/ Flickr user NSW Reference and Information Services Group; http://www.flickr.com/photos/darienlibrary/2076057399/ Flickr user Darien Library
  • 7. http://www.flickr.com/photos/anthonylibrarian/2498319970/in/set-72157605096682869 Flickr user anthonylibrarian
  • 8. http://illinoislibrariesmatter.wordpress.com/2012/10/22/librarians-on-the-loose-serving-patrons-beyond-the- building/?goback=%2Egde_1955592_member_177647890
  • 9. http://www.flickr.com/photos/87542849@N00/5060849395/in/photolist-8Hdbd4-8HdbbB-8Hdb9V-8HgiCW-8HgiEY-8Hdbf2 Flickr user kimberlykv
  • 10. http://www.flickr.com/photos/ricemaru/4706630240/ Flickr user Rice and D; http://www.flickr.com/photos/notarim/5586060515/ Flickr user notarim; http://www.flickr.com/photos/sararobertson/1083879664/ Flickr user Bonita Sarita; http://www.flickr.com/photos/firebrat/577195416/ Flickr user firexbrat; http://www.flickr.com/photos/joanieofarc/5769828665/ Flickr user laurieofindey; http://www.flickr.com/photos/seretuaccidente/4412333138/ Flickr user Xurxo Martinez; http://www.flickr.com/photos/opacity/5124090694/ Flickr user opacity; http://www.flickr.com/photos/usag-yongsan/2889582488/ Flickr user USAGYongsan Where is your community when they are not at the library, and can you be there too?
  • 11. Search of #nmsf09 on http://www.twitter.com/
  • 12. http://wiki.answers.com/; http://answers.yahoo.com/; http://quora.com/; http://askville.amazon.com/
  • 13. Search on http://answers.yahoo.com/ POTENTIAL LIBRARY PATRONS
  • 14. Where does your community go online, and how can you contribute there? Local Facebook groups and pages? Local news sites? Community message boards? Government pages? Local blogs? Local entertainment /leisure sites?Social media channels of elected officials?
  • 15. https://wash.livingvotersguide.org/
  • 16. https://wash.livingvotersguide.org/wash__8223
  • 17. http://www.flickr.com/photos/emkeller/6157732450/ Flickr user emkeller
  • 18. http://www.quickmeme.com/Philosoraptor/
  • 19. Want to talk? Contact me at jenpresented@gmail.com Thanks to Mikaela Wolfe and Dr. Lily Rozaklis for their help planning this presentation.

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