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Creativity in Reference Service
Provision: Beyond Answering
Questions
Jennifer Lau-Bond
The user is not
“remote.” You, the
librarian, are remote,
and it is your job to
close that gap.
-KG Schneider, Free Range
...
http://www.flickr.com/photos/30976576@N07/2903662286/
Flickr user Musgo Dumio_Momio
Bad Predator Good Predator
http://www.flickr.com/photos/24015481@N08/6133071003
Flickr user rwillia532
What
questions
AREN’T people
asking you?
http://www.flickr.com/photos/jblyberg/3522193099/ Flickr user jblyberg;
http://www.flickr.com/photos/nsw_risg/2550177142/ ...
http://www.flickr.com/photos/anthonylibrarian/2498319970/in/set-72157605096682869
Flickr user anthonylibrarian
http://illinoislibrariesmatter.wordpress.com/2012/10/22/librarians-on-the-loose-serving-patrons-beyond-the-
building/?goba...
http://www.flickr.com/photos/87542849@N00/5060849395/in/photolist-8Hdbd4-8HdbbB-8Hdb9V-8HgiCW-8HgiEY-8Hdbf2
Flickr user ki...
http://www.flickr.com/photos/ricemaru/4706630240/ Flickr user Rice and D; http://www.flickr.com/photos/notarim/5586060515/...
Search of #nmsf09 on http://www.twitter.com/
http://wiki.answers.com/; http://answers.yahoo.com/; http://quora.com/; http://askville.amazon.com/
Search on http://answers.yahoo.com/
POTENTIAL
LIBRARY
PATRONS
Where does your
community go
online, and how can
you contribute
there?
Local
Facebook
groups and
pages?
Local news
sites?
...
https://wash.livingvotersguide.org/
https://wash.livingvotersguide.org/wash__8223
http://www.flickr.com/photos/emkeller/6157732450/
Flickr user emkeller
http://www.quickmeme.com/Philosoraptor/
Want to talk? Contact me at
jenpresented@gmail.com
Thanks to Mikaela Wolfe and Dr.
Lily Rozaklis for their help planning
t...
Lau bond ala ignite
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Transcript of "Lau bond ala ignite"

  1. 1. Creativity in Reference Service Provision: Beyond Answering Questions Jennifer Lau-Bond
  2. 2. The user is not “remote.” You, the librarian, are remote, and it is your job to close that gap. -KG Schneider, Free Range Librarian, 2006 http://freerangelibrarian.com/2006/06/03/the-user-is-not-broken-a-meme- masquerading-as-a-manifesto/
  3. 3. http://www.flickr.com/photos/30976576@N07/2903662286/ Flickr user Musgo Dumio_Momio
  4. 4. Bad Predator Good Predator http://www.flickr.com/photos/24015481@N08/6133071003 Flickr user rwillia532
  5. 5. What questions AREN’T people asking you?
  6. 6. http://www.flickr.com/photos/jblyberg/3522193099/ Flickr user jblyberg; http://www.flickr.com/photos/nsw_risg/2550177142/ Flickr user NSW Reference and Information Services Group; http://www.flickr.com/photos/darienlibrary/2076057399/ Flickr user Darien Library
  7. 7. http://www.flickr.com/photos/anthonylibrarian/2498319970/in/set-72157605096682869 Flickr user anthonylibrarian
  8. 8. http://illinoislibrariesmatter.wordpress.com/2012/10/22/librarians-on-the-loose-serving-patrons-beyond-the- building/?goback=%2Egde_1955592_member_177647890
  9. 9. http://www.flickr.com/photos/87542849@N00/5060849395/in/photolist-8Hdbd4-8HdbbB-8Hdb9V-8HgiCW-8HgiEY-8Hdbf2 Flickr user kimberlykv
  10. 10. http://www.flickr.com/photos/ricemaru/4706630240/ Flickr user Rice and D; http://www.flickr.com/photos/notarim/5586060515/ Flickr user notarim; http://www.flickr.com/photos/sararobertson/1083879664/ Flickr user Bonita Sarita; http://www.flickr.com/photos/firebrat/577195416/ Flickr user firexbrat; http://www.flickr.com/photos/joanieofarc/5769828665/ Flickr user laurieofindey; http://www.flickr.com/photos/seretuaccidente/4412333138/ Flickr user Xurxo Martinez; http://www.flickr.com/photos/opacity/5124090694/ Flickr user opacity; http://www.flickr.com/photos/usag-yongsan/2889582488/ Flickr user USAGYongsan Where is your community when they are not at the library, and can you be there too?
  11. 11. Search of #nmsf09 on http://www.twitter.com/
  12. 12. http://wiki.answers.com/; http://answers.yahoo.com/; http://quora.com/; http://askville.amazon.com/
  13. 13. Search on http://answers.yahoo.com/ POTENTIAL LIBRARY PATRONS
  14. 14. Where does your community go online, and how can you contribute there? Local Facebook groups and pages? Local news sites? Community message boards? Government pages? Local blogs? Local entertainment /leisure sites?Social media channels of elected officials?
  15. 15. https://wash.livingvotersguide.org/
  16. 16. https://wash.livingvotersguide.org/wash__8223
  17. 17. http://www.flickr.com/photos/emkeller/6157732450/ Flickr user emkeller
  18. 18. http://www.quickmeme.com/Philosoraptor/
  19. 19. Want to talk? Contact me at jenpresented@gmail.com Thanks to Mikaela Wolfe and Dr. Lily Rozaklis for their help planning this presentation.
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