Ob final draft [20080201]
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  • I don’t quite get it. How are you going to link this with the previous slide?
  • Give examples on ‘work climate’, I think that’ll help others to understand and follow your logic better. What are the six things on your list? Six dimensions of a climate? Give reference source, please.
  • Defensive behavior = reactive and protective behaviours to avoid action, blame or change Play safe = evading situation that may reflect unfavourably, This case = take a neutral positions, esp in conflicts IM = attempt to control the impression others form of u. Flattery = compliment others about their virtues to make someone appear perceptive and likeable Association = Protect one’s image by managing info about people and things with which one is associated.

Ob final draft [20080201] Presentation Transcript

  • 1. Group 3 – Synergy Kaberlina Ho Anita Lee William Lee Yvonne Li Irene Or Oscar Wong Winnie Yong MGT6110W Organizational Behaviour Group Presentation
  • 2. Agenda
    • Story Telling
    • Model Application
    • Experience Sharing
    • Conclusion
  • 3. How do you feel today?? How about work climate? Ever thought of it?
  • 4. Story Telling Hell Is Other People
  • 5. Fenny – Assistant to big boss Jean – New Marketing Manager Big boss Doris – Fenny’s colleague and friend Ronald – handsome boss Good morning, everybody! I’m Jean. I newly join ABC company as Marketing Manager I’m Jean’s handsome boss! You may call me Ronald! I referred Jean to this job. I am big boss. Everyone here listens to me! I’m Doris. Fenny and I are colleagues and friends I’m assistant to big boss. Call me Fenny! It’s show time!!
  • 6. ......that is NOT on company's annual report ^^ Especially about the former Senior Marketing Manager - Harry. I want to know more………………..…..
  • 7. Coffee Break….. Former Senior Marketing Manager - Harry was FIRED ? ? ? ? Watch Out Fenny…. …… ..It was Complicated
  • 8. Fenny ? Fenny ? Fenny ? Fenny ? Big Boss Assistant She told me lots of company things ! ! ! !
  • 9. VS OUT HARRY divides people into groups ! IN
  • 10. Fenny - Spy on others ?? ????? Informant WHY WHY WHY WHY ?????????????????????????????????????
  • 11. Thinking….=.=!....Thinking…..Thinking….. Doris, Was Harry FIRED by Big Boss ? He was asked to leave because our Big Boss didn’t like him! Harry had lot of ideas and suggested changes in the way we work here !!!! Doris
  • 12. Big Boss might like you ……. Rubbish!!!!!! ………………………… .. and dislike you next Bravo~ HAPPY HAPPY HAPPY YEAH !! YEAH !!
  • 13. Ronald told me that someone close to our big boss is SPYING on people !! Always be cautious ! Let’s have lunch with Fenny and then go shopping afterwards! No Thanks ! Next time ^^ ( !!!) LUNCH ?
  • 14. There are lots of FENNIES in this company ! You’ve just been talking to one ! Fennies ….…….. 1 2 3
  • 15. What should I do……......
  • 16. ………………………… ..We have to identify To help Jean………. Big Boss Leadership Style creates what kind of Work Climate
  • 17. Model Application
  • 18. Model (Johnson and Rodway, 2002) Source: Sarah Johnson and Greg Rodway, 2002. Creating a Work Climate That Motivates Staff and Improves Performance. The Manager by Management Sciences for Health, Vol. 11, No. 3, 2002 staff motivation organization’s history, culture, management strategy and structure, and external environment leading and managing practices and competencies work climate performance individual behavior organizational behavior leadership style work climate
  • 19. Leadership Styles Source: Daniel Goleman, 2000. Leadership that gets results. Harvard Business Review, March-April organizational behavior individual behavior leadership style work climate Authoritative Affiliative Coaching Democratic Coercive Pacesetting (Goleman, 2000)
  • 20. Authoritative Come with me. Affiliative People come first. Mother Teresa of Calcutta Mao Zedong Self-confidence, Empathy, Change Catalyst Empathy, Building Relationships, Communication Leadership Style in Phrases
  • 21. Coaching Try this. Zhao Ziyang Democratic What do you think? Martin Luther King Developing others, Empathy, Self-Awareness Collaboration, Team Leadership, Communication Leadership Style in Phrases
  • 22. Coercive Do what I tell you. Adolf Hilter Pacesetting Do as I do, now. Qin Shi Huang Drive to Achieve, Initiative, Self-control Conscientiousness, Drive to achieve, Initiative Leadership Style in Phrases
  • 23. Big boss What Leadership Style is Big Boss???? Authoritative? Affiliative? Coaching? Democratic? Coercive? Pacesetting?
  • 24. Work Climate
    • Work climate: what it feels like to work in a place
    individual behavior Source: Daniel Goleman, 2000. Leadership that gets results. Harvard Business Review, March-April organizational behavior leadership style work climate
      • 6 Dimensions of Work Climate:
      • Flexibility
      • Responsibility
      • Standards
      • Rewards
      • Clarity
      • Commitment
      • (Goleman, 2000)
  • 25. Leadership Styles and Work Climate Authoritative Affiliative Democratic Coaching Coercive Pacesetting Leaders in this style Dimension Of Work Climate “ Come with me.” “ People come first.” “ What do you think?” “ Try this.” “ Do what I tell you.” “ Do as I do, now.” Flexibility ++ ++ ++ + -- - Responsibility + + + + -- + Standards ++ ++ + ++ + - Rewards +++ +++ ++ ++ - -- Clarity +++ ++ ++ ++ - -- Commitment ++ ++ + + - - Overall impact on work climate Source: Daniel Goleman, 2000. Leadership that gets results. Harvard Business Review, March-April Mao Zedong Mother Teresa of Calcutta Martin Luther King Zhao Ziyang Adolf Hilter Qin Shi Huang
  • 26. Negative Employees Response Response to Political Behavior Actions Taken by Employees Work Climate - Individual Behavior Positive Fear Defensive Playing Safe Invest Relationship Impression Management Techniques Flattery / Association Quit Be Yourselves No Response Neutral Work Climate
  • 27. Experience Sharing
  • 28. Team Structure National Sales Manager National Sales Manager Asst. Sales Manager (HK - Winnie) Regional Sales Manager (Guangzhou) Regional Sales Manager (Shanghai) Regional Sales Manager (Beijing) Sales Executive Senior Store Supervisor Sales
  • 29. Personality of NSM
    • Always be happy
    • Open-minded
    • Generous
    • Care
    • Optimistic
  • 30. When we are rejected… Jesus will give you the hint. Think positive.
  • 31. When we have arguments… Think from their angles and get to know their purposes.
  • 32. Affiliative Leadership Style Authoritative Affiliative Democratic Coaching Coercive Pacesetting Flexibility ++ ++ ++ + -- - Responsibility + + + + -- + Standards ++ ++ + ++ + - Rewards +++ +++ ++ ++ - -- Clarity +++ ++ ++ ++ - -- Commitment ++ ++ + + - - Overall impact on work climate Most Strongly Positive Positive Positive Positive Negative Negative Source: Daniel Goleman, 2006. Leadership that gets results. Harvard Business Review, March-April
  • 33. Positive Work Climate Responsibility Initiative Commitment Happy Innovation Challenge
  • 34. Conclusion
  • 35. Take Up Responsibility Leadership Style Work Climate Negative Motivated Committed Play Safe Flattery Association Actions Taken by Employees Leadership Style - Work Climate - Individual Behavior Positive Be Yourselves Invest Relationship Fear Quit Defensive Impression Management Techniques Employee Response Response to Political Behavior Neutral No Response
  • 36. Think Positive! Act Positive!
  • 37. You Will Be The Winner!!
  • 38. ~ Thank You Very Much ~