PAWS Chicago Lurie Spay / Neuter Clinic
“  Targeted” Free or Low Cost Spay Neuter Services – Providing a Solution to Those Most in Need. <ul><li>Accessibility </l...
Since our Founding, Euthanasia Rates in Chicago Have Decreased by over 50%.
Lurie Spay / Neuter Clinic Services  $25  $25  $25  $75  General Public $20    Free   Ferals $12  $12  $25  $35  Targeted ...
Key to Operating a High Volume Clinic & Providing a High Quality of Service & Care <ul><li>Defined Goals & Measurements </...
Defined Goals & Measurements <ul><li>Per Day Run Rate vs. Annual Volume </li></ul><ul><li>Surgical Mix – Spay vs. Neuter, ...
Maximize your Resources <ul><li>Standardization in your Processes & Medical Protocols. </li></ul><ul><li>Parallel Process ...
Working with the Veterinarian Community <ul><li>Focused on Low Income Neighborhoods </li></ul><ul><li>Relationship with Em...
Community Outreach & Humane Education <ul><li>Focused on the at risk low income neighborhoods. </li></ul><ul><li>Local Par...
Spay / Neuter Saves Lives! It is the ultimate solution to ending pet overpopulation!
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Rochelle Michalek

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Rochelle Michalek

  1. 1. PAWS Chicago Lurie Spay / Neuter Clinic
  2. 2. “ Targeted” Free or Low Cost Spay Neuter Services – Providing a Solution to Those Most in Need. <ul><li>Accessibility </li></ul><ul><li>Clinic is located near </li></ul><ul><li>the low income </li></ul><ul><li>communities in which </li></ul><ul><li>the majority of the </li></ul><ul><li>strays reside. </li></ul>
  3. 3. Since our Founding, Euthanasia Rates in Chicago Have Decreased by over 50%.
  4. 4. Lurie Spay / Neuter Clinic Services $25 $25 $25 $75 General Public $20   Free   Ferals $12 $12 $25 $35 Targeted Zip $12 $12 Free Free Public Assist - Chicago Cat Dog Cat Dog Vaccine Clinic Spay / Neuter  
  5. 5. Key to Operating a High Volume Clinic & Providing a High Quality of Service & Care <ul><li>Defined Goals & Measurements </li></ul><ul><li>High Quality of Customer Service </li></ul><ul><li>Maximizing your Resources & Staffing </li></ul><ul><li>Mitigate your Risk </li></ul><ul><li>Working within the Veterinarian Community </li></ul>
  6. 6. Defined Goals & Measurements <ul><li>Per Day Run Rate vs. Annual Volume </li></ul><ul><li>Surgical Mix – Spay vs. Neuter, Male vs. Female </li></ul><ul><li>Customer Demand –Wait Time & Days </li></ul><ul><li>Staffing & Resource Capabilities </li></ul><ul><li>Budget & Performance Impact </li></ul>High Quality of Customer Service <ul><li>Treat your customers with respect – remember they are doing the right thing! </li></ul><ul><li>Low Cost shouldn’t mean a low level of Customer Service </li></ul><ul><li>Education, Education, Education – you have an opportunity, take advantage of it! </li></ul>
  7. 7. Maximize your Resources <ul><li>Standardization in your Processes & Medical Protocols. </li></ul><ul><li>Parallel Process – Multiple Animals & Activities in every step – watch for idle resources. </li></ul><ul><li>Look at the Cost Benefit of change in it’s entirety – people, process, patient, protocols. </li></ul><ul><li>Assess, Re-assess, & Assess everything you do! Your operation changes, your staff is your greatest source of information. </li></ul>Staffing Resources <ul><li>Chief Vet has to be passionate </li></ul><ul><li>Cross Train your Staff to allow for flexibility </li></ul><ul><li>Highly Collaborative Team Environment </li></ul><ul><li>Integrate Volunteers </li></ul><ul><li>Communications & Positive Feedback is Key! </li></ul>
  8. 8. Working with the Veterinarian Community <ul><li>Focused on Low Income Neighborhoods </li></ul><ul><li>Relationship with Emergency Clinics </li></ul><ul><li>Make them a Partner verses a competitor </li></ul><ul><li>Provide a high quality of service </li></ul>Mitigate your Risk <ul><li>Training on Animal Handling Techniques </li></ul><ul><li>Customer Animals vs. Feral vs. Adoption </li></ul><ul><li>Post Mortem on Incidents </li></ul><ul><li>Emergency & Back Up Plans </li></ul><ul><li>Cross Train your Staff </li></ul><ul><li>Your Reputation is your most important asset. </li></ul>
  9. 9. Community Outreach & Humane Education <ul><li>Focused on the at risk low income neighborhoods. </li></ul><ul><li>Local Participation & Advocacy. </li></ul><ul><li>Work with the Schools, Community Organizations, & City Agencies. </li></ul>
  10. 10. Spay / Neuter Saves Lives! It is the ultimate solution to ending pet overpopulation!
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