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Rochelle Michalek
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Rochelle Michalek

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Transcript

  • 1. PAWS Chicago Lurie Spay / Neuter Clinic
  • 2. “ Targeted” Free or Low Cost Spay Neuter Services – Providing a Solution to Those Most in Need.
    • Accessibility
    • Clinic is located near
    • the low income
    • communities in which
    • the majority of the
    • strays reside.
  • 3. Since our Founding, Euthanasia Rates in Chicago Have Decreased by over 50%.
  • 4. Lurie Spay / Neuter Clinic Services $25 $25 $25 $75 General Public $20   Free   Ferals $12 $12 $25 $35 Targeted Zip $12 $12 Free Free Public Assist - Chicago Cat Dog Cat Dog Vaccine Clinic Spay / Neuter  
  • 5. Key to Operating a High Volume Clinic & Providing a High Quality of Service & Care
    • Defined Goals & Measurements
    • High Quality of Customer Service
    • Maximizing your Resources & Staffing
    • Mitigate your Risk
    • Working within the Veterinarian Community
  • 6. Defined Goals & Measurements
    • Per Day Run Rate vs. Annual Volume
    • Surgical Mix – Spay vs. Neuter, Male vs. Female
    • Customer Demand –Wait Time & Days
    • Staffing & Resource Capabilities
    • Budget & Performance Impact
    High Quality of Customer Service
    • Treat your customers with respect – remember they are doing the right thing!
    • Low Cost shouldn’t mean a low level of Customer Service
    • Education, Education, Education – you have an opportunity, take advantage of it!
  • 7. Maximize your Resources
    • Standardization in your Processes & Medical Protocols.
    • Parallel Process – Multiple Animals & Activities in every step – watch for idle resources.
    • Look at the Cost Benefit of change in it’s entirety – people, process, patient, protocols.
    • Assess, Re-assess, & Assess everything you do! Your operation changes, your staff is your greatest source of information.
    Staffing Resources
    • Chief Vet has to be passionate
    • Cross Train your Staff to allow for flexibility
    • Highly Collaborative Team Environment
    • Integrate Volunteers
    • Communications & Positive Feedback is Key!
  • 8. Working with the Veterinarian Community
    • Focused on Low Income Neighborhoods
    • Relationship with Emergency Clinics
    • Make them a Partner verses a competitor
    • Provide a high quality of service
    Mitigate your Risk
    • Training on Animal Handling Techniques
    • Customer Animals vs. Feral vs. Adoption
    • Post Mortem on Incidents
    • Emergency & Back Up Plans
    • Cross Train your Staff
    • Your Reputation is your most important asset.
  • 9. Community Outreach & Humane Education
    • Focused on the at risk low income neighborhoods.
    • Local Participation & Advocacy.
    • Work with the Schools, Community Organizations, & City Agencies.
  • 10. Spay / Neuter Saves Lives! It is the ultimate solution to ending pet overpopulation!