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Netiquette- short introduction



Introduction to netiquette basics

Introduction to netiquette basics



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    Netiquette- short introduction Netiquette- short introduction Presentation Transcript

    • Netiquette Jurgis Kirsakmens twitter @jki linkedin.com/in/jkirsakmens
    • Almost Almost Everybody Nobody quides us on guides us on etiquette netiquette
    • What is communication? Sender Message Recipient Noise Feedback
    • How do we communicate? E-mail, Chat, 38% Website, ... 7% 55% Nonverbal Voice Words
    • Net vs Real communication Social roles are not/less important You can manipulate time You have no control about what you just said Illusion of privacy Lack of context Fragmented vs continious Lack of feedback
    • Netiquette basics: 1. Remember the human Would you say it to the person's face?
    • Netiquette basics: 2. Know where you are Netiquette may vary in different places (groups, organizations, communities)
    • Netiquette basics: 3. Respect other’s time Make their life easier (don’t send/reply/forward without a good reason]
    • Netiquette basics: 4. Make yourself look good online • You are what (and how) you write, post, share
    • Where to apply netiquette? & everywhere else...
    • Netiquette and productivity Communications affects productivity we lose 10-20 minutes of effective work on every interruption Limit interruptions while in work mode become manager of your own time Think which is most suitable channel E-mail is not the only tool Don’t start your workday with e-mail Start with small achievement or work done
    • Business netiquette Understand it (guidelines, instructions, rules) Use business communications for business only Read slowly, reply deliberately, forward lazy Read e-mail twice a day unless you are in customer support don’t keep email/chat opened all time Answer e-mail in 1-2 days if you need more time, notice
    • More information http://www.faqs.org/rfcs/rfc1855.html Internet standard (RFC) http://www.netmanners.com Netm@nners http://google.com/ search for “netiquette”