Netiquette- short introduction

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Introduction to netiquette basics

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  • Thanks for this concise review of basic rules. My students will benefit from the workplace view.
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Netiquette- short introduction

  1. 1. Netiquette Jurgis Kirsakmens twitter @jki linkedin.com/in/jkirsakmens
  2. 2. Almost Everybody quides us on etiquette Almost Nobody guides us on netiquette
  3. 3. Sender Recipient Feedback Message Noise What is communication?
  4. 4. 7% 38% 55% Nonverbal Voice Words E-mail, Chat, Website, ... How do we communicate?
  5. 5. Net vs Real communication Social roles are not/less important You can manipulate time You have no control about what you just said Illusion of privacy Lack of context Fragmented vs continious Lack of feedback
  6. 6. Netiquette basics: 1. Remember the human Would you say it to the person's face?
  7. 7. Netiquette basics: 2. Know where you are Netiquette may vary in different places (groups, organizations, communities)
  8. 8. Netiquette basics: 3. Respect other’s time Make their life easier (don’t send/reply/forward without a good reason]
  9. 9. Netiquette basics: 4. Make yourself look good online • You are what (and how) you write, post, share
  10. 10. Where to apply netiquette? & everywhere else...
  11. 11. Communications affects productivity we lose 10-20 minutes of effective work on every interruption Limit interruptions while in work mode become manager of your own time Think which is most suitable channel E-mail is not the only tool Don’t start your workday with e-mail Start with small achievement or work done Netiquette and productivity
  12. 12. Understand it (guidelines, instructions, rules) Use business communications for business only Read slowly, reply deliberately, forward lazy Read e-mail twice a day unless you are in customer support don’t keep email/chat opened all time Answer e-mail in 1-2 days if you need more time, notice Business netiquette
  13. 13. More information http://www.faqs.org/rfcs/rfc1855.html Internet standard (RFC) http://www.netmanners.com Netm@nners http://google.com/ search for “netiquette”

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