Unifying Enterprise Management - IT Search
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Unifying Enterprise Management - IT Search

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How to choose the right software-based security, systems and process management solutions that help organizations gain deeper visibility into, and control over, their existing processes and ...

How to choose the right software-based security, systems and process management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure.

How to get real-time visibility into the health of critical assets, and provide administrators a powerful array of tools to quickly analyze and respond to critical health or performance issues.

Integrating NETWORK MANAGEMENT
Review management solutions that combine the power of advanced event correlation and policy enforcement with network and asset management.

Other Topics of Discussion:

* VOIP and Convergence
* Network and System Management
* Information Security
* Compliance and Log Management

View the recorded video: https://www1.gotomeeting.com/register/47723381

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Unifying Enterprise Management - IT Search Unifying Enterprise Management - IT Search Presentation Transcript

  • unifying enterprise management Corporate Overview
  • About layerX
    • Wholly-owned subsidiary of Shared Technologies
      • Founded in 2005, Privately Funded
      • Acquired in Jan 2007
    • Headquarters in Dallas, TX
    • Experienced Leadership Team
      • Cisco Systems, MCI, Solutionary, Force10 Networks
    • Patented Enterprise Management Platform – Arbitrator
      • Initial Development began in 1997
      • US Patent granted in 2004
    • Rapidly Expanding Customer/Partner Base
      • 70+ Clients
      • Multiple Vertical Markets
      • (Financial, Healthcare, Government, Energy, Education, OEM)
    • CIO Needs vs. Tools Deployed
    IT Tool Trends… Source: 2007 CIO Magazine Survey
    • Threat Prevention
    • Access Control
    • SEIM
    • Log Management
    • Compliance
    • Performance Management
    • System Health Monitoring
    • Application Monitoring
    • Availability Monitoring
    • IT Automation
    • SLA Management
    Convergence
    • VoIP Security
    • Voice Quality Management
    • Drowning in a sea of tools…
    Enterprise Tool Dilemma
    • Average of 4-6 Management Tools deployed
    • $1,000,000+ Annual Spend on Tools
    • Additional Cost to integrate Tools
    • Unifying Enterprise Management…
    layerX Uniqueness…
    • Unifies disparate management functions into a single environment
      • Security, Health, Performance, Voice, IT Automation
    • Reduces cost & complexity of integrating and managing multiple “tools”
      • Single “pane of glass” for network, security, and application administrators
      • Intuitive browser-based user interface developed on Rich Internet Application (RIA) technology
    • Simplifies “enterprise-wide” policy enforcement
      • Common environment for:
        • Establishing and administering corporate policies
        • Managing event notification, escalation, and response
        • Automatically Enforcing policy adherence
  • Visibility… Mobile Data Secure VPN Video Data Infrastructure Instant Messaging TDM Telephony IP Telephony Website Customers Partners Suppliers
    • Arbitrator collects real-time intelligence
    • from your infrastructure…
    • System logs, application logs
    • SNMP alerts
    • Network flow statistics
    • Actively collected (Arbitrator probe)
  • Intelligence…
    • Arbitrator correlates and analyzes events
    • and behaviors across your network…
    • Multi-stream Event Correlation (logs, SNMP, etc.)
    • Correlates events in real-time
    • Detects behaviors undetected by traditional correlation
  • Responsiveness… Alerts Infrastructure Control Alerts Notification Response/Control Escalation Response Procedures
    • Arbitrator automatically responds to
    • critical infrastructure situations…
    • Notification, Escalation, and Action combined
    • Configurable Response Procedures
    • Integrate custom scripts or network tasks
    • Incorporate IT infrastructure control
    • Modular Script Execution – Brings Automation to common tasks
    Integrated Infrastructure Control…
    • Integrated Arbitrator Script Library
      • Pre-built layerX Scripts
      • Customer built Scripts
      • Diagnostics or Control
    • Multiple Launch Options
      • Launched in Auto-Response Routine
      • Launched from Toolbox
    • Results Usage
      • Stored in Situation Report for analysis
      • Analyzed by Correlation Engine
    Script Mobile Data Secure VPN Video Data Infrastructure Instant Messaging TDM Telephony IP Telephony Website Customers Partners Suppliers
  • Modular Solutions Security Info Mgmt Threat Prevention GLBA HIPAA SOX PCI Application Health Server Health Network Health VoIP Quality Mgmt Remote Toolbox Response Manager Log Management Voice App Mgmt
  • Agenda Arbitrator™ “at a glance”
  • User Interface Arbitrator™ Console
    • Universal Console
      • Browser and Desktop Console Options
      • Common Functionality and GUI
    • Web Console Option
      • Secure HTTPS Access
      • Cross Browser Compatible (IE7, Firefox, Safari)
      • RIA Technology
    • Desktop Console Option
      • Standalone Desktop Application
      • Cross-Platform (Windows, Mac, Linux)
    • IT Event Live Search
    • Live Event Collection & Storage
      • All events are stored in common Index
      • MD5 Hash for Security/Compliance
      • Long-term storage of billions of events
    • Google-like Event Search
      • Integrated Search Engine
      • Boolean Search Logic
      • Search millions of events in seconds
      • Leveraged for root cause analysis and audit
    • Event Watch-listing
      • Turn any search into a correlation rule
      • Detect and alert on single or multiple event instances
    User Interface
    • Application Specific Views
    • Security Management
      • Policy Dashboard
      • Incident Explorer
      • IP Profiler
    • Network & Systems Management
      • Asset Explorer
      • Stateful Asset, Application, & System Monitoring
      • Dynamic Asset Grouping
    • VoIP Quality Management
      • Voice System Analyzer
      • Call Path Explorer
      • QoE Comparison
    User Interface
    • Automated Response
    • Intelligent Alert Dashboard
      • Common Dashboard for all Alert types
      • Correlated/Filtered Alerting
      • “ Raw Text” Alert Searching
      • Integrated Alert Management/Dispositioning
      • Alert Forwarding (Remedy)
    • Dynamic Response Routines
      • Automated Notification Sequences
      • Integrated Escalation
      • Invoke Multi-step Response Actions (Diagnostics or Control)
    • 360° Situation Tracking
      • Live Situation Report for every incident
      • Links raw events to alerts
      • Live view of all response, and control actions
    User Interface
    • Dynamic Dashboards
    • Live Dashboard Elements
      • Drag-able Gauge provides real-time gauge for any monitored metric
      • Drag-able Graph provides historical trending for any health or performance statistic monitored
      • Drag-able “Dot” provides instant stateful visibility to the health of any individual system, server, application, or group
    • User Specific Dashboards
      • Multiple dashboards per user
      • Dashboard session persistence
    • NOC Views
      • Full Screen Dashboard Mode
      • Auto-Scrolling of Dashboards
    User Interface
  • Agenda VoIP Solutions
    • Convergence is underway…
    Convergence
    • Transport
      • IP is becoming voice transport network
      • 50% of global telecom traffic transported over IP
    • Switching Systems
      • PSTN switches migrating to IP/Hybrid
      • 66% of all PBX’s sold are IP or Hybrid
    • Voice Services
      • Early adoption of converged services
      • OCS, Unified Communications
    • Voice Applications
      • Migration from standalone systems to server-based applications (CCS, Call Pilot, Call Manager, etc.)
    Convergence Voice Video Data
    • Critical Inflection Points…
    IP Voice Transformation
    • Quality of the VoIP Infrastructure
      • Voice Processing Systems (IP PBX, Signaling Servers, etc.)
      • LAN/WAN network
      • Call Paths
    • Health & Availability of VoIP Services
      • Call Processing & Routing
      • Contact Center
      • Unified Communications
    • Security of the converged environment
      • Network Devices
      • Servers
      • Applications
  • VoIP QUALITY - Features
    • VISIBILITY
      • Voice Switching Systems, Call Quality Metrics, Call Paths
    • AUTO-RESPONSE
      • Alerts, Notification, and Escalation
      • Problem Diagnostics
      • Voice System Interrogation
    • INTELLIGENCE
      • Real-time Voice System Analysis
      • Call Path Quality Analysis
      • Proactive Alerting & Notification on Quality Degradation
    • CONTROL
      • Integrated Toolbox
      • Interrogation & Control Scripts
    • Real-time Voice Systems Monitoring
    • Real-time Quality Monitoring
      • R-Factor, MOS, Latency, Jitter, Packet Loss
    • Card Level Statistics
      • Uptime Statistics
      • Quality Metrics per card (if available)
      • Real-time + Historical trending
    VoIP QUALITY
  • VoIP QUALITY
    • Call Quality Management
    • Real-time Call Quality Monitoring
      • R-Factor, MOS, Latency, Jitter, Packet Loss
    • Call Path Analysis
      • Real-time + Historical Call Path Recording
      • Hop Count
      • Hop Nodes + Individual Hop Latency
      • Call Metrics Trending for life of the call
    • Endpoint Testing
      • Bi-directional call point testing
      • Integrated Test Toolbox
    VoIP QUALITY
    • Call Quality Management
    VoIP QUALITY
    • Situation Response
    • Configurable Alerts
      • By Call Quality Metric
      • By Individual System
      • Multiple-instance thresholds
    • Auto-Response Procedures
      • Pre-determined notification chain
      • Pre-determined escalation procedures
    • Auto-Diagnostics
      • Auto-launch diagnostic routines
      • Results stored in Live Situation Report
    VoIP QUALITY
    • Situation Control
    • QoS Interrogation Scripts
      • IP Phones
      • PBX Statistics
      • Service Cards
    • PBX Control Scripts
      • Signaling Server Controls
    • LAN/WAN Diagnostic Scripts
      • SSH/Telnet CLI Access
    VoIP QUALITY
    • Modular Script Execution – Brings Automation to common tasks
    • Integrated Arbitrator Script Library
      • Pre-built layerX Scripts
      • Customer built Scripts
      • Diagnostics or Control
    • Multiple Launch Options
      • Launched in Auto-Response Routine
      • Launched from Toolbox
    • Results Usage
      • Stored in Situation Report for analysis
      • Analyzed by Correlation Engine
    Script VoIP QUALITY Mobile Data Secure VPN Video Data Infrastructure Instant Messaging TDM Telephony IP Telephony Website Customers Partners Suppliers
  • Why deploy VoIP Quality tools…? “… by implementing IP telephony specialty management tools or services, companies actually save on the ongoing operational costs compared to using no tools or those provided by the IP PBX vendor.” Source: Nemeretes Research 2008 $1,200+ per station ~ $100 per station The ROI of IP Telephony Management Nemeretes Research is a leader in tracking VoIP trends in the US. In 2007 Nemeretes published their IP Telephony ROI Study, providing insight into ROI findings from 400+ organizations interviewed. In this study, Nemeretes strongly recommended the deployment of specialty IP Telephony management tools, and found that deploying specialty tools can reduce annual operational costs by 90% .
    • Supported Platforms
    • Nortel
      • CS-1000-M (4.5, 5.0, 5.5)
      • CS-1000-E (4.5, 5.0, 5.5)
      • CS-1000-T (4.5, 5.0, 5.5)
      • Signaling Server/ Media Gateway
    • Avaya
      • 8500/8300 (4.X Series)
      • G700
      • 4XX Series
      • MedPro Cards
    • Cisco
      • Call Manager 5 (Windows/Linux)
      • Call Manager 6 (Linux)
    VoIP QUALITY ✔ ✔ ✔
    • Thank You !
    • Rufus Martinez
    • Director of Channel Sales
    • [email_address]
  • Agenda Network Management
    • Systems Management Framework
    layerX Approach
    • VISIBILITY
      • SNMP Alerts
      • Live Health & Availability
      • System Event Logs
      • On-board Applications
      • Application State
    • INTELLIGENCE
      • Cross-data correlation rules
      • Dynamic System Status Grouping
      • Hierarchical Alert Bubbling
    • AUTO-RESPONSE
      • Alerts, Notification, Escalation
      • Auto-Diagnostics
      • Automated Application Recovery
    • CONTROL
      • Integrated Toolbox
      • Launch Control Scripts on Demand
      • Integrate Scripts into Response Routines
    • Real-time Health Monitoring
    Systems Management
    • Network Health
      • WAN/LAN Throughput
      • System Health
      • SNMP Alerts
      • System Ping
      • CLI Data Extract (any command)
      • Syslog Event Collection
    • Server Health
      • CPU/Memory Utilization
      • Operating System Health
      • Stateful Services/Applications Monitoring
      • Syslog Event Collection
    • Application Health
      • Availability Monitoring
      • Automated Application Recovery
    • IT Event Live Search
    Systems Management
    • Live Event Collection & Storage
      • All events are stored in common Index
      • MD5 Hash for Security/Compliance
      • Long-term storage of billions of events
    • Google-like Event Search
      • Integrated Search Engine
      • Boolean Search Logic
      • Search millions of events in seconds
      • Leveraged for root cause analysis and audit
    • Event Watch-listing
      • Turn any search into a correlation rule
      • Detect and alert on single or multiple event instances
    • Automated Response
    Systems Management
    • Intelligent Alert Dashboard
      • Common Dashboard for all Alert types
      • Correlated/Filtered Alerting
      • “ Raw Text” Alert Searching
      • Integrated Alert Management/Dispositioning
      • Alert Forwarding (Remedy)
    • Dynamic Response Routines
      • Automated Notification Sequences
      • Integrated Escalation
      • Invoke Multi-step Response Actions (Diagnostics or Control)
    • 360° Situation Tracking
      • Live Situation Report for every incident
      • Links raw events to alerts
      • Live view of all response, and control actions
    • Dynamic Dashboards
    Systems Management
    • Live Dashboard Elements
      • Drag-able Gauge provides real-time gauge for any monitored metric
      • Drag-able Graph provides historical trending for any health or performance statistic monitored
      • Drag-able “Dot” provides instant stateful visibility to the health of any individual system, server, application, or group
    • User Specific Dashboards
      • Multiple dashboards per user
      • Dashboard session persistence
    • NOC Views
      • Full Screen Dashboard Mode
      • Auto-Scrolling of Dashboards
  • Agenda Systems & Application Management
    • 360° Health Management for Critical Applications…
    Health & Performance Management Real-time Health Trending
    • CPU
    • Memory
    • Application Utilization
    • Bandwidth
    • Any measurable system event
    Stateful Point Monitoring
    • System State
    • Application State
    • Application Groups
    • Asset Groups
    • Any Obtainable system state
    System Events
    • System Event Logs
    • Application Logs
    • SNMP Traps
    • Any “Log-based” event information
    Active Health Response
    • Proactive Notification
    • Automated Remedy Action
    • “ Cradle to Grave” Situation Reporting
  • Modular Solutions Security Info Mgmt Threat Prevention GLBA HIPAA SOX PCI Application Health Server Health Network Health VoIP Quality Mgmt Remote Toolbox Response Manager Log Management Voice App Mgmt
  • Solutions Offering Arbitrator Product & Services options Monthly NOC Services by Shared Technologies Arbitrator Purchase by Customer. Arbitrator/NOC Services Configuration, Testing, reporting and Dashboard displays X X IPT Monitoring Alerts X X X VQM (Qos, Qoe, Device) Alerts X X X C.A.R.E (Contact Center and Application Resilience) Alerts X X X 24x7 Monitoring X X X Data Networking & Security Systems X X
  • Questions?
    • Jody Keyser
    • [email_address]
    • www.aliadocorp.com
    • 1-888-373-0680
    © 2010 layer X technologies and Aliado Accesso LLC