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© 2006 IBM Corporation
VAPS
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Now that you are part of Learning Lab, it woul...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Hard TH
That
The
Then
This
These
Commonly Misp...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Short I vs Long i
Commonly Mispronounced Words...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
æ
Address
Ma’am
Back
ou
Okay
overage
Commonly ...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
This one.. That one…
Repeat it again…
If you t...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Most Comon Grammatical Errors
Pluralizing Adve...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Most Common Grammatical Errors
Sentence Fragme...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Most Comon Grammatical Errors
Subject-Verb Agr...
IBM Daksh Business Process Services Philippines Inc.
© 2006 IBM Corporation
Most Comon Grammatical Errors
Prepositions
You...
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Top af is

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Transcript of "Top af is"

  1. 1. © 2006 IBM Corporation VAPS
  2. 2. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Now that you are part of Learning Lab, it would be helpful to be aware of the common errors committed while taking calls. This module aims to make you aware of the following:  Commonly mispronounced words  Common errors in grammar Objectives:
  3. 3. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Hard TH That The Then This These Commonly Mispronounced words Soft TH Anything Thank Three Thirty Third s/z Process Please Is
  4. 4. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Short I vs Long i Commonly Mispronounced Words Mobile incoming Internet vision Bill Mister digits receive Please Repeat Recent inconvenience
  5. 5. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation æ Address Ma’am Back ou Okay overage Commonly Mispronounced Words ä abroad Ə Up Incoming adjust
  6. 6. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation This one.. That one… Repeat it again… If you times <if you multiply> Your plan will be expired <your plan will expire> Filipinisms
  7. 7. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Most Comon Grammatical Errors Pluralizing Adverbs Example: $ 59.00 Plan Fifty-nine dollars plan Fifty-nine dollar plan Use of Verb DID When DID is used in a sentence (as a helping verb), the main verb should stay in its base form. Did you went to the Sprint store? Did you go to the Sprint store? I did paid my bill. I did pay my bill.
  8. 8. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Most Common Grammatical Errors Sentence Fragments Just imagine how much are you going to save. Just imagine how much you are going to save. Articles I am choosing the plan for you. I am choosing a plan for you. Using the e-mail Using an email Do you have the pen and paper? Do you have a pen and paper?
  9. 9. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Most Comon Grammatical Errors Subject-Verb Agreement May I have the last 4 digit of your social? May I have the last 4 digits of your social? Adverb Placement I have already your bill in front of me. I already have your bill in front of me. May I have again your password? May I have your password again?
  10. 10. IBM Daksh Business Process Services Philippines Inc. © 2006 IBM Corporation Most Comon Grammatical Errors Prepositions Your payment will be posted for 4 hours. Your payment will be posted within 4 hours. And regarding to/with/on your bill… And regarding your bill… Did you purchase that to/on the Sprint store? Did you purchase that from the Sprint store?
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