Cultural comptency

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Cultural comptency

  1. 1. Cultural Competence & Patient Care Health Services
  2. 2. Definitions Culture • 'Culture' refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups Competence • Competence refers to the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities http://minorityhealth.hhs.gov/templates/browse.aspx?lvl=2 &lvlID=11 Department of Health and Human Sciences Office of Minority Health, 2013
  3. 3. Cultural Competence • Ability to interact effectively with people from different cultural backgrounds by understanding and effectively communicating across cultural boundaries. o Knowledge o Skills o Abilities
  4. 4. Cultural Competence Barriers • Ethnocentrism • Stereotyping • Prejudice • Discrimination • Oppression • Fear
  5. 5. Culture-Sensitive Healthcare Benefits Healthcare Providers • Create individual comprehensive care plans • Better understand, communicate and effectively interact with patients • Encourages patient centered medical care Patients • Assists with patient’s satisfaction • Encourages treatment adherence • Promotes Positive health outcomes
  6. 6. Tips for Successful Patient Interactions • Treat patients with kindness. • Always be formal with patients • Don’t make any assumptions about a patient’s healthcare competency level • Allow for open and honest interactions • Give supplementary health education materials
  7. 7. Tips for Effective Patient Interactions • Respect the patient! • Don’t interrupt the patient • Don’t be impatient • Speak slowly, not loudly • Avoid complex medical terminology (use common understandable language) • Summarize and review the information given • Make sure the information is clear and reasonable • Allow time for patient to ask questions • Answer these questions with clarity to ensure that the patient understands their treatment
  8. 8. Translation into Practice • How do we, as health services staff members employ Cultural Competence? o Value diversity o Use self-assessment o Recognize cultural dynamics o Gain knowledge of different cultures o Institutionalize cultural knowledge o Develop cross-cultural skills o Adapt interventions appropriately to varying cultures
  9. 9. Further Reading • Department of Health and Human Sciences: Office of Minority Health- http://minorityhealth.hhs.gov/templates/browse.as px?lvl=2&lvlID=11 • National Institutes of Health- http://www.nih.gov/clearcommunication/culturalc ompetency.htm • Center on Aging Society: Cultural Competence in Health Care- http://ihcrp.georgetown.edu/agingsociety/pdfs/cul tural.pdf

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