The Value of Social Business


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While at JiveWorld13, we heard amazing stories from customers on the business value they get from social. It’s not all fun and games (even with gamification).

Jive is the world's #1 social business platform. We help employees, customers and partners connect, collaborate and communicate to achieve breakthrough results in sales, marketing, customer service and workforce productivity.

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Published in: Business, Technology
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  • Thanks so much for sharing our success story! Jive has been essential for bringing our global employees together.
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The Value of Social Business

  1. 1. The Value of Social Business Jive Customer Service Communities
  2. 2. While at JiveWorld13, we heard amazing stories from customers on the business value they get from social. It’s not all fun and games (even with gamification). 2 © Jive confidential 2
  3. 3. 1. Grows the Customer Base “We have amazing results using Jive Software in our company. I run worldwide customer programs, and we have rolled out hundreds of programs using the Jive Communities. It has helped us a lot to grow our business, grow our customer base and we’ve had great testimonials as a result of running the communities.” May Bakken Senior Product Manager, BMC Software @MayBakken1 3 © Jive confidential WATCH HER VIDEO TESTIMONIAL
  4. 4. 2. Reduces Travel Costs 4 © Jive confidential RECAP & INSIGHTS ARTICLE
  5. 5. 3. Helps with Corporate Alignment 5 © Jive confidential
  6. 6. 4. Improves Employee Communication "I feel Jive has improved the way we connect, communicate and collaborate at American Airlines. As we continue to grow and integrate the platform into all of the things that we do at the company, I think it has potential to help streamline those in-person meetings and making them more virtual or giving us a digital space to do so.” Adib Abrahim Manager of Internal Communications, American Airlines 6 © Jive confidential WATCH HIS VIDEO TESTIMONIAL
  7. 7. 5. Reduces Call Center Costs Image courtesy of 7 © Jive confidential
  8. 8. 6. Makes Meetings More Efficient "Generally we have more efficiency and transparency in the company the way we work together. We still have the same amount of meetings but we better manage the task coming out of meetings so they are in a common place and people can see what happened after the meeting.” WATCH HIS VIDEO TESTIMONIAL Wolfgang Jastrowski Director, Head IT Comm, Legal, KR & Group Strategy at Swiss Re @Jaschi42 8 © Jive confidential
  9. 9. 7. Reduces Communications Costs 9 © Jive confidential
  10. 10. 8. Improves Customer Service Efficiency T-Mobile has been able to see incredible improvements in business through customer service. Here's a peek at some of their key metrics: • Reduced FTE by 67% • Saved $8 million over 3 years • Call team has increased productivity by 20% • Call Deflection: 40% improvement • CSAT: 31% improvement RECAP & INSIGHTS ARTICLE 10 © Jive confidential
  11. 11. Watch JiveWorld13 Videos to Learn More about Social Business Benefits