How to Rethink Your Company Intranet to Deliver Business Value

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Did you know that your employees are likely spending 28 hours every week just trying to get work done? For a company with 5,000 knowledge workers at $30 an hour, that’s over $4 million in payroll alone.

In this presentation, you’ll discover exactly what a social intranet is and how it should be used to eliminate this problem—for real business value. (Hint: If your company has a social intranet already, it’s probably not being used to drive business value.)

Jive is the world’s #1 Social Business Platform. http://bit.ly/1aTo6Vq

Published in: Technology, Business

How to Rethink Your Company Intranet to Deliver Business Value

  1. 1. How to Rethink Your Company Intranet to Deliver Business Value Gia Lyons, Director of Product Marketing Claire Flanagan, Director of Business Value
  2. 2. Today’s Speakers © Jive confidential2 Claire Flanagan Director, Business Value Jive Software Gia Lyons Director, Product Marketing Jive Software
  3. 3. A social intranet should address three critical areas.
  4. 4. Official info & comms Finding info & experts Getting work done
  5. 5. Official info & comms Finding info & experts Getting work done Why?
  6. 6. Official info & comms Finding info & experts Getting work done To drive Strategic Alignment Innovation Productivity
  7. 7. Official info & comms Finding info & experts Getting work done Strategic Alignment Innovation Productivity
  8. 8. Official info & comms Finding info & experts Getting work done What kinds of official info and comms happen in your organization? Strategic Alignment Innovation Productivity
  9. 9. Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Strategic Alignment Innovation Productivity *
  10. 10. Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification What tools do you use to deliver this? Strategic Alignment Innovation Productivity
  11. 11. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Strategic Alignment Innovation Productivity
  12. 12. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification We’ll come back to this in just a minute. Let’s talk about getting work done now. Strategic Alignment Innovation Productivity
  13. 13. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification We’ll come back to this in just a minute. Let’s talk about getting work done now. Forget about technology for a moment. What do people do here? Strategic Alignment Innovation Productivity
  14. 14. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity *
  15. 15. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues And what tools do you use to do these things? Strategic Alignment Innovation Productivity
  16. 16. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity
  17. 17. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues That’s a lot of tools. Strategic Alignment Innovation Productivity
  18. 18. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues That’s a lot of tools. So are these. Strategic Alignment Innovation Productivity
  19. 19. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues That’s a lot of tools. So are these. And we haven’t even addressed this yet. Strategic Alignment Innovation Productivity
  20. 20. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues So, what’s one of the biggest problems with using all of these disconnected tools? Strategic Alignment Innovation Productivity
  21. 21. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues So, what’s one of the biggest problems with using all of these disconnected tools? You can’t keep track of actions needed or decisions made across all of them, and you have no idea about the context of the work done, weeks later. Strategic Alignment Innovation Productivity
  22. 22. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity actions decisions context A social intranet should do this for you, don’t you think?
  23. 23. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Ok, let’s talk about this middle column now. Strategic Alignment Innovation Productivity actions decisions context
  24. 24. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues This is probably why you’re looking at social in the first place. Strategic Alignment Innovation Productivity actions decisions context
  25. 25. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues This is probably why you’re looking at social in the first place. Because you already have enough tools for this Strategic Alignment Innovation Productivity actions decisions context
  26. 26. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues This is probably why you’re looking at social in the first place. Because you already have enough tools and this, right? for this Strategic Alignment Innovation Productivity actions decisions context
  27. 27. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Why do people need to find information and experts? Strategic Alignment Innovation Productivity actions decisions context
  28. 28. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity actions decisions context
  29. 29. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues And what tools do you use to do this? Strategic Alignment Innovation Productivity actions decisions context
  30. 30. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  31. 31. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues So, what’s the problem with this? Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  32. 32. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues People are heads- down getting work done over there. Strategic Alignment Innovation Productivity actions decisions context
  33. 33. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues People are heads- down getting work done over there. Not hanging out here. Strategic Alignment Innovation Productivity actions decisions context
  34. 34. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issuesThey only pop their head over here when they have a problem… Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  35. 35. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues… or are taking a break, or have a moment to help. Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  36. 36. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issuesYou just hope the right people do so when you need them… Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  37. 37. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues in whichever one of these you use. Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context
  38. 38. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ But, what if a system of collaboration could keep track of what you’re working on over here… Strategic Alignment Innovation Productivity actions decisions context
  39. 39. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ But, what if a system of collaboration could keep track of what you’re working on over here… and recommend people and content, or Strategic Alignment Innovation Productivity actions decisions context
  40. 40. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ But, what if a system of collaboration could keep track of what you’re working on over here… and recommend people and content, or personalize search results, based on what you’re working on… Strategic Alignment Innovation Productivity actions decisions context
  41. 41. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … so that you could do this… But, what if a system of collaboration could keep track of what you’re working on over here… and recommend people and content, or personalize search results, based on what you’re working on… Strategic Alignment Innovation Productivity actions decisions context
  42. 42. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … so that you could do this… But, what if a system of collaboration could keep track of what you’re working on over here… and recommend people and content, or personalize search results, based on what you’re working on… …without leaving this? Strategic Alignment Innovation Productivity actions decisions context
  43. 43. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ A social intranet should do this, too. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  44. 44. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Ok, let’s finally come back to this. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  45. 45. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ A big problem with getting official info and communications out to the masses… Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  46. 46. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … is that you have no idea whether people read it, buy into it, or execute on it. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  47. 47. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Even if it shows up on everyone’s default browser page, and in their inbox, you still don’t know. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  48. 48. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ And forget about trying to ask for feedback. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  49. 49. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ But, if everyone’s daily work is showing up in a system of collaboration, Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  50. 50. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ But, if everyone’s daily work is showing up in a system of collaboration, and people are searching for info and experts in the same system (and those integrated with it), Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  51. 51. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Then it makes sense to put your message where everyone’s eyes already are. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  52. 52. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … and have the system report on a message’s reach & sentiment, Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  53. 53. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … and have the system report on a message’s reach & sentiment, whether specific KPI metrics are affected, Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  54. 54. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ … and have the system report on a message’s reach & sentiment, whether specific KPI metrics are affected, and deliver an executive dashboard that shows the company’s pulse. Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search
  55. 55. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity actions decisions context activity tracking recommendations personalized search reach & sentiment KPI metrics executive dashboard
  56. 56. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity Wait. What about mobile? actions decisions context activity tracking recommendations personalized search reach & sentiment KPI metrics executive dashboard
  57. 57. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity Wait. What about mobile? How many of your employees, partners and customers use tablets or smartphones? actions decisions context activity tracking recommendations personalized search reach & sentiment KPI metrics executive dashboard
  58. 58. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity Wait. What about mobile? How many of your tools are accessible on a tablet or smartphone? How many of your employees, partners and customers use tablets or smartphones? actions decisions context activity tracking recommendations personalized search reach & sentiment KPI metrics executive dashboard
  59. 59. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity Let’s add “mobile access” to the list. mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  60. 60. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity By the way, these are unique to Jive. mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  61. 61. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity And Jive would likely replace these tools … Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  62. 62. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP … reduce the use of these tools … mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  63. 63. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP … and enhance these tools. mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  64. 64. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP … and enhance these tools All connected in a single system of collaboration and communication. mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  65. 65. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Strategic Alignment Innovation Productivity Corp directory Shared drives/CMS Communitie s of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP … and enhance these tools To drive more of this. mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  66. 66. Q&A
  67. 67. What are some of the concerns or myths you’ve seen when implementing a social intranet?
  68. 68. How often do you see Jive as the only intranet platform versus a component alongside something like SharePoint?
  69. 69. On average, how long does it take to get up and running with a pilot of Jive as a social intranet?
  70. 70. © Jive confidential70 Panel Discussion and Q&A Claire Flanagan Jive Software claire.flanagan@jivesoftware.com Gia Lyons Jive Software gia.lyons@jivesoftware.com

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