Community Conversations Meeting with Community Representatives<br />Jan Ison<br />ILEADU<br />March 2011<br />
The Outcomes<br />Understand the role and how to best work with “community  or member representative”<br />Understand what...
Member Representative<br />
Role<br />How did you choose your representation?  How did you describe the role?<br />List and describe<br />Q & A (Quest...
ROLE<br />Representative of the Member Community<br />Offer you insight to community needs and community norms<br />Help y...
✔ Understand the role and how to best work with “community  or member representative”<br />
CONNECTING & ENAGING SOFT SKILLS<br />Be A Leader<br />Be A Facilitative Leader<br />Create Outcomes<br />Create Agendas<b...
LEADER MUST BE ABLE TO:<br />Listen actively, paraphrase what you hear, ask open-ended questions, summarize what’s been sa...
Facilitator<br />Enables groups to work more effectively<br />Content Neutral<br />Does Not take sides<br />Does Not Advoc...
FACILITATIVE LEADER AS A TEAM MEMBER<br /><ul><li>Part of the team/group
Helps the team to work more effectively
Can advocate a point of View but must encourage others to do the same
Advocate for fair, open and inclusive process
Contributes structure and process
Supports everyone to do their best thinking
Encourages participation</li></ul>REQUIRES MORE DISCIPLINE THAN THAT OF A FACILITATOR<br />
Successful Meetings, Collaborative Sessions, “Get Togethers” produce?<br />
Frustration Meetings, Collaborative Sessions, “Get Togethers” produce?<br />
Successful Meetings have ClearOUTCOMESAGENDASRECORD OF ACTIONS<br />
Successful Meetings have clear outcomesWhat is your outcome?<br />
Outcomes?<br />List<br />Agree<br />Understand<br />Update<br />Report <br />Have a plan<br />OTHER<br />---<br />
WRITING OUTCOMES FOR “GET TOGETHERS”<br />Be specific<br />Descriptive Action<br />Concise one or two sentence statements<...
OUTCOMES for a “Get Together” with Community representative<br />
Successful Meetings have clear agendasWhat is your agenda?<br />
Examples of Written Agendas<br />
AGENDA<br />
AGENDA<br />
Graphic agenda<br />
Successful Meetings Use appropriateProcesses and Tools to achieve the outcomes<br />
SOME MEETING TOOLS:<br />Brainstorm<br />List<br />Pairs<br />Categorize<br />Prioritize<br />Attribute Listing<br />Rever...
BRAINSTORM<br />
Mind Map<br />
POST – IT - NOTES<br />
Surfstroming<br />Google Alerts<br />Twitter feeds<br />RSS Feeds<br />Trendwatching www.trendwatching.com/<br />ETC<br />
Online tools<br />Webstorm<br />Online Mindmaps<br />Blogs<br />Twitter<br />Facebook<br />
Other Processes – Books of Them<br />Force Field Analysis<br />Plus/Delta<br />Pros/Cons<br />Criteria Matrix<br />And the...
BUT How do I use them when I am having lunch or dinner?<br />
Agenda for next “Get Together” with user representative<br />
Successful Meetings have a clear record of the actionsRecording the Actions<br />
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ILEADU Community Representative

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ILEADU Community Representative

  1. 1. Community Conversations Meeting with Community Representatives<br />Jan Ison<br />ILEADU<br />March 2011<br />
  2. 2. The Outcomes<br />Understand the role and how to best work with “community or member representative”<br />Understand what makes a goodleader and community member within the community conversation and within the team and how to ensure success<br />Create outcomes for next meeting or “get together” with member representative<br />Have tools that can be used for any meeting or “get together” more productive<br />
  3. 3. Member Representative<br />
  4. 4. Role<br />How did you choose your representation? How did you describe the role?<br />List and describe<br />Q & A (Question and Answer)<br />Review and Clarify<br />
  5. 5. ROLE<br />Representative of the Member Community<br />Offer you insight to community needs and community norms<br />Help you understand how the library can be responsive to the community norms and be part of the community conversation.<br />Provide insight into how the community interacts and works together.<br />
  6. 6. ✔ Understand the role and how to best work with “community or member representative”<br />
  7. 7. CONNECTING & ENAGING SOFT SKILLS<br />Be A Leader<br />Be A Facilitative Leader<br />Create Outcomes<br />Create Agendas<br />Record the Actions<br />Follow-up <br />
  8. 8. LEADER MUST BE ABLE TO:<br />Listen actively, paraphrase what you hear, ask open-ended questions, summarize what’s been said, clarify confusion.<br />Present issues, identify key points, manage disagreement, find agreement.<br />Be Informed of different perspectives, encourage input, resist making judgments, know who makes decisions and communicate to the team.<br />Motivate others<br />
  9. 9. Facilitator<br />Enables groups to work more effectively<br />Content Neutral<br />Does Not take sides<br />Does Not Advocate a point of View<br />Advocates for fair, open and inclusive process<br />Contributes structure and process<br />Supports everyone to do their best thinking<br />Encourages participation<br />
  10. 10. FACILITATIVE LEADER AS A TEAM MEMBER<br /><ul><li>Part of the team/group
  11. 11. Helps the team to work more effectively
  12. 12. Can advocate a point of View but must encourage others to do the same
  13. 13. Advocate for fair, open and inclusive process
  14. 14. Contributes structure and process
  15. 15. Supports everyone to do their best thinking
  16. 16. Encourages participation</li></ul>REQUIRES MORE DISCIPLINE THAN THAT OF A FACILITATOR<br />
  17. 17. Successful Meetings, Collaborative Sessions, “Get Togethers” produce?<br />
  18. 18. Frustration Meetings, Collaborative Sessions, “Get Togethers” produce?<br />
  19. 19. Successful Meetings have ClearOUTCOMESAGENDASRECORD OF ACTIONS<br />
  20. 20. Successful Meetings have clear outcomesWhat is your outcome?<br />
  21. 21. Outcomes?<br />List<br />Agree<br />Understand<br />Update<br />Report <br />Have a plan<br />OTHER<br />---<br />
  22. 22. WRITING OUTCOMES FOR “GET TOGETHERS”<br />Be specific<br />Descriptive Action<br />Concise one or two sentence statements<br />
  23. 23. OUTCOMES for a “Get Together” with Community representative<br />
  24. 24. Successful Meetings have clear agendasWhat is your agenda?<br />
  25. 25. Examples of Written Agendas<br />
  26. 26. AGENDA<br />
  27. 27. AGENDA<br />
  28. 28. Graphic agenda<br />
  29. 29. Successful Meetings Use appropriateProcesses and Tools to achieve the outcomes<br />
  30. 30. SOME MEETING TOOLS:<br />Brainstorm<br />List<br />Pairs<br />Categorize<br />Prioritize<br />Attribute Listing<br />Reverse Brainstorming<br />
  31. 31. BRAINSTORM<br />
  32. 32. Mind Map<br />
  33. 33. POST – IT - NOTES<br />
  34. 34. Surfstroming<br />Google Alerts<br />Twitter feeds<br />RSS Feeds<br />Trendwatching www.trendwatching.com/<br />ETC<br />
  35. 35. Online tools<br />Webstorm<br />Online Mindmaps<br />Blogs<br />Twitter<br />Facebook<br />
  36. 36. Other Processes – Books of Them<br />Force Field Analysis<br />Plus/Delta<br />Pros/Cons<br />Criteria Matrix<br />And the List Goes On and On and On<br />
  37. 37. BUT How do I use them when I am having lunch or dinner?<br />
  38. 38. Agenda for next “Get Together” with user representative<br />
  39. 39. Successful Meetings have a clear record of the actionsRecording the Actions<br />
  40. 40. RECORDING<br />Flip Charts<br />Sharing your desktop in meetings and on phones<br />Using online tools such as Adobe Connect – the White Board feature<br />Record Accurately what the individual says – do not use your own words unless you get approval<br />Follow-up email<br />
  41. 41. Recording is important to --<br />Validate each person’s ideas <br />Helps to keep collaborative session on track<br />Record of what what happened<br />Record of decisions<br />Joint process<br />
  42. 42. Success Recording Does Not Need to Be<br />Formal<br />Onerous<br />Precise<br />
  43. 43. RECORDING YOUR NEXT MEETING WITH YOUR USER REPRESENTTIVE<br />
  44. 44. The Outcomes<br />Understand the role and how to best work with “community or member representative”<br />Understand what makes a good Leader and community member within the community conversation and within the team and how to ensure success<br />Create outcomes for next meeting or “get together” with member representative<br />Have some tools that can be used for any meeting or “get together” more productive<br />
  45. 45. QUESTIONS?<br />CONTACT<br />Jan Ison<br />217-352-0047 ext 221<br />217-202-1639<br />jison@lincolntrail.info<br />Ison.jan@gmail.com<br />FaceBook<br />Twitter<br />
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